KnowledgeBrief

KBProfessional - Digital Learning Zone

KBPro - Digital Learning Zone is a learning and development solution for better leadership, management and innovation. The solution includes the latest ideas, innovations and research summarised from the best sources, in brief. It includes management qualifications, news and social media feeds, online discussions, capability and CPD tracking and management.

Features

  • e-learning for a complete business school syllabus, in brief
  • Marketing, Sales, Finance, Strategy, Procurement, HR, Operations, Leadership
  • Chartered Manager, Diploma, Certificate, Award at Levels 7 and 5
  • Mobile, tablet and PC enabled, any device, 24/7
  • Tracking and management of Continuous Professional Development
  • Provides a team and organisation wide hub for development
  • Fresh content on business innovation, management and leadership every day
  • Includes push notifications to drive engagement
  • Intuitive design, used by leading private and public sector organisations
  • Includes tools to prove return on learning and development investment

Benefits

  • Leadership and management education anywhere, anytime, on any device
  • The benefits of business school in a complete online solution
  • Personalised management training on the move
  • Builds management and leadership capability for groups and individuals
  • Demonstrate return on investment for L&D spend
  • Unique, brief, applicable content format suited to busy professionals
  • Access relevant and timely insight and intelligence, on any device
  • Content and tools focused on applying the latest relevant ideas
  • Highly cost effective approach that delivers results

Pricing

£25 to £500 per person per year

  • Free trial available

Service documents

G-Cloud 10

919602943844712

KnowledgeBrief

Matthew Wolstenholme

020 7704 7636

matthew.wolstenholme@knowledgebrief.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours, 24 hours at weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels You will have a dedicated programme manager included in the price, who will manage all your queries and escalate technical issues as appropriate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide WebEx (and other remote demo) training sessions and in person onboarding demos at the client site.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Contact us and we can export data, and return to client within 1 week
End-of-contract process Buyers data will remain available in their application for 30 days after contract ends.
It will remain in backups for a further 90 days after which it will be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality on mobile and desktop.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing User tests, tests with screen readers and screen magnifiers
API No
Customisation available Yes
Description of customisation Branding to match organisation.
Content is tailored to business needs.
Featured content matches in person learning programmes (if running).

Scaling

Scaling
Independence of resources Organisational data, is kept in entirely segregated nodes. With reads and writes powered through high end cloud hardware optimised to work with 10's of thousands of concurrent hits.

Analytics

Analytics
Service usage metrics Yes
Metrics types Total user session data
Popular content
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach By contacting KnowledgeBrief
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% availability
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication AD, LDAP, SAML available
Access restrictions in management interfaces and support channels Support channels access only essential information by job role.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information security is a Board level responsibility and an organisation-wide Information Security Policy (technical and behavioural) is in place. Regular updates on Information Security are communicated to all staff.

The latest InfoSec developments and research are regularly shared with staff and clients in KnowledgeBrief's Innovation Programmes that all clients have access to.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All deployments are peer reviewed, go through a 3 stage deployment including automated testing, manual testing and penetration tests, before final deployment being confirmed and deployed by Head of Development.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All code is peer reviewed and penetration tested.
All software is patched to be up to date as soon as they are available.
DNS level security reports check and report on potential threats.
Any potential vulnerabilities are brought to head of development and prioritised. With agile development processes pushing upgrades and bug fixes every week we can patch software within the day.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Using uptime monitoring service as well as DNS level monitoring of traffic, and penetration scanning, all auto alerting management with any potential disruption / perceived threat / potential vulnerability. This enables management to immediately prioritise security patches.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Using uptime monitoring service as well as DNS level monitoring of traffic, and penetration scanning, all auto alerting management with any potential disruption / perceived threat / potential vulnerability. This enables management to immediately prioritise security patches.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 to £500 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We can offer guided and unguided demonstrations and/or access for limited groups, in 5 day periods, on request.

Pilots for groups of c. 30 users can be available for potential enterprise users.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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