Pro2col Ltd

Managed File Transfer Migration

Seamlessly migrate legacy file transfer infrastructure to a new, efficient Managed File Transfer solution. We are independent experts, specialising in Globalscape EFT, Progress MOVEit, HelpSystems GoAnywhere and other data transfer solutions. We also migrate existing users of these solutions to the cloud, between data centres and to highly available clusters.

Features

  • Migrating an existing solution to a new target location.
  • Migrating legacy file transfer solution to a new product.
  • Migrating from an on-premise to a cloud infrastructure.
  • Upgrading the operating system or hardware.
  • Moving data centres.
  • Moving to a highly available solution with multiple servers.
  • Maintaining data and configuration.
  • Addressing any system issues (housekeeping, configuration, licensing etc).
  • Carrying out system testing.
  • Enabling roll back to a previous configuration if required.

Benefits

  • Specialists migrating Globalscape EFT, MOVEit, GoAnywhere and more since 2004.
  • UK partner for the leading vendors (Progress, Globalscape, HelpSystems).
  • Free up IT's time to add value in other areas.
  • Get your migration right first time.
  • Highly experienced, Certified File Transfer Professional accredited technical consultants.
  • Vendor-certified with expert knowledge of best practice.
  • Expertly planned, scoped and documented migrations, including workflows.
  • Seemless migration of the configuration and data to target system.
  • Our experts reduce downtime from hours to a few minutes.
  • Pro2col is ISO 27001 and ISO 9001 accredited.

Pricing

£950.00 a unit a day

Service documents

Framework

G-Cloud 12

Service ID

9 1 9 5 8 5 7 5 0 3 9 6 3 7 0

Contact

Pro2col Ltd

G-Cloud Team

​0333 123 1240

gcloud@pro2colgroup.com

Planning

Planning service
Yes
How the planning service works
Pro2col provide complete support planning your migration. If you are migrating your existing solution to a new target system, this includes:
• Analysing your current processes and suggesting improvements
• Documenting your migration, including workflows.

If you are migrating from a legacy to a new solution this includes:
• Scoping your requirements and integrations
• Recommending the right solution and infrastructure design for your needs and budget
• Risk review, including risk identification and management recommendation
• Clearly defined prerequisites.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training on Globalscape EFT Server, Progress MOVEit, HelpSystems GoAnywhere and more. The training portfolio includes: Product essentials, administrator training, automation, security, visibility / auditing / reporting, integrations and more. Alternatively we can tailor sessions to your exact requirements.

Training is delivered across a full or half day, or as a series of shorter, regular sessions. We can deliver these remotely or on-site, dependent on the government's COVID-19 advice at the time.

Practical elements of the training can be delivered on your own infrastructure or we can provide hosted labs in the cloud for you to work on.

Pro2col also own and manage the Certified File Transfer Professional (CFTP); the only-vendor independent file transfer certification. The course content and exam are delivered through an online training platform.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our services are largely focused on migrating buyers to the cloud although we also carry out migrations for users between solutions on-site too.

EXISTING USERS: Migrating from an on-premise to a cloud infrastructure, upgrading the software version as appropriate, moving data centres, or moving to a highly available solution with multiple servers.

NEW USERS: We support customers moving to a new solution from another Managed File Transfer product (eg: IBM Sterling File Gateway or Axway Secure Transport).

Pro2col's successful migrations follow our set 6-stage structure.

Stage 1 – Discovery - known and unknown infrastructure
Stage 2 – Design and Planning
Stage 3 – Installation and Configuration
Stage 4 – Testing, Go Live and Documentation
Stage 5 – Training
Stage 6 – Review

Pro2col can provide the right framework for each migration scenario and work with your Project Management team, or provide you with our own project management resources, to deliver the project successfully.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Ongoing quality assurance, performance testing and penetration testing is carried out by the product vendors. We can share details with users.

During implementation, we work to vendor best practice, to ensure the solution is configured correctly. Our experts can also discuss any specific requirements you may have (eg: industry compliance requirements).

Pro2col is ISO 27001 and ISO 9001 accredited.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Pro2col support products across a range of hosting options: We deliver and support vendor SaaS solutions (eg: Globalscape EFT Arcus, Progress MOVEit Cloud and HelpSystems GoAnywhere MFTaaS. Customers opting for a Bring Your Own Licence (BYOL) set up can be supported in their own environment. Alternatively we can host your solution for you in our Azure environment.

Service scope

Service constraints
Service is dependent on your chosen support contract (eg: UK business hours or 24/7). Similarly support within our managed service wrap will depend on the level of managed service you have opted for. Support is delivered remotely. However, on-site professional services can be purchased, dependent on the government's COVID-19 advice at the time. Customers hosting in their own cloud environment will be responsible for the infrastructure.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Pro2col commit to responding within one hour during UK business hours. And within one hour for our 24/7 support contracts which are available on selected products.

Other products are supported out of hours by the vendors.

• Globalscape commit to a two hour response time for production-affecting issues and one business day thereafter.
• Progress commit to 30 minutes on mission critical and one hour on standard support for MOVEit Tranfer and Automation and two hours for MOVEit Cloud.

Please note, it is necessary for users with a BYOL model to have a 24/7 support contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide support during UK business hours and 24/7 support contracts are available on selected products. A lead engineer is assigned to any ticket upon submission. Additional support hours hours can be delivered by the vendor at an additional cost.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Progress MOVEit, Globalscape EFT, HelpSystems GoAnywhere and more.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£950.00 a unit a day
Discount for educational organisations
No

Service documents

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