Pitney Bowes Software Europe Ltd

Pitney Bowes Confirm OnDemand

Confirm is an enterprise asset management EAM software solution from Pitney Bowes specifically designed to empower public entities with the insight to make informed decisions on repair, maintenance and investment for critical public infrastructure assets against tightly constrained budgets and timescales.


  • Flexible asset register records location, financial, condition and operational information
  • Create scheduled and reactive maintenance programmes
  • Asset & condition surveys and safety inspections using mobile working
  • Highways, Grounds, Trees, Street Lighting, StreetWorks, Street Cleansing, Waste, Property
  • Citizen enquiry management records customer enquiries directly against assets
  • Fully configurable and accessible Reports & Dashboards (email/web)
  • Systems interface including GIS, resource planning, financial, CRM, contractor, IoT
  • Strategic Asset Management, pavement and risk management including visualisation
  • Web based work force, job scheduling and field gang allocation
  • Manages the EToN6 Street Works and Permitting coordination process


  • Determine and track the depreciating value of assets
  • Designed with user experience and efficiency savings in mind
  • Supports a wide range of GIS technologies and data standards
  • Provide better communication to enhance customer satisfaction
  • Provides an auditable trail of maintenance activities
  • Integrated Performance Monitoring lets you maintain quality and statutory compliance
  • Simplifies contractor relationships and improves information critical workflows
  • Assesses long term condition and cost of maintenance of assets
  • Make real-time decisions based on customised dashboards which monitor metrics
  • Apple iOS, Android smart phone support for field based workers


£150 to £250 per user per month

Service documents

G-Cloud 10


Pitney Bowes Software Europe Ltd

UK Sales Department

0800 840 0001


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance is 6am-10am each Sunday.
System requirements Citrix client

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target response is dependent on severity level:

Critical=within 30mins
High=within 4 hours
Medium=within 2 calendar days
Low=within 4 calendar days

Refer to the Software Support & Maintenance Handbook for full details.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Maintenance is included in all PBS software agreements and entitles you to the services, based on four maintenance levels, outlined in the Maintenance Service Matrix in the Software Support & Maintenance Handbook.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On site training and user documentation is provided by Pitney Bowes.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We will provide a data extract of the customers database in a format requested by the customer but usually SQL Server, Oracle or CSV formats.
End-of-contract process Data extraction at the end of the contract is an additional cost to the customer and priced at the time of request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile software is intended to be used for Asset/Condition Surveys, Customer Enquiries, non-routine Jobs, Street Works Inspections, Routine Maintenance Tasks.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Proactive customer engagement with existing client base
What users can and can't do using the API API's are used to integrate with other systems such as CRM, Financial, Contractor.
Standard API's are either SOAP web services or secure FTP.
The API's are setup and deployed by Pitney Bowes, users are not able to setup API's themselves.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources PB have in place its own internal procedures to ensure users are not affected by demand by other users. Using industry standard tools, PB are able to closely monitor activity across all of its services and load balance where appropriate.


Service usage metrics Yes
Metrics types Percentage availability
Scheduled Maintenance
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach By creating a data source within Confirm, data sources can be scheduled to automatically extract the data into any format.
Data export formats
  • CSV
  • Other
Other data export formats
  • TXT
  • Map Layer - Mapinfo TAB
  • HTML
  • PDF
  • SQL
  • XML
  • Tab Delimited Text
  • Powersoft Report
  • Dbase3
Data import formats
  • CSV
  • Other
Other data import formats
  • TXT
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA is based on System Availability of 99.5%. For full details on the SLA see the Service Definition.
Approach to resilience 2 Geo redundant data centers with automated fail over in the event of disaster and Oracle data guarding to replicate data between the data centers.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels AD user groups.
Security model built into Confirm software.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/11/2015
What the ISO/IEC 27001 doesn’t cover This is accreditation for the data center services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Pitney Bowes corporate policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many regulations.
Pitney Bowes information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.

A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Scan is run on servers, once every month using Vulnerability Assessment tool The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach At the desktop Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through firewall. We also have IDS which analysis traffic and whenever a potential attack is identified an automatic ticket is raised under security incident queue and get resolved based on the severity. The responses are provided based on the severity level.
Incident management type Supplier-defined controls
Incident management approach Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £150 to £250 per user per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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