Netpremacy Limited

BetterCloud for Google Workspace

A comprehensive security, 360-degree management and automation platform built for all GSuite customers, BetterCloud is the number one security, management and process automation tool for your G Suite solution. The Bettercloud unified suite of tools offers all of the controls you need for IT Department, Service Desk to SIRO.

Features

  • Enhanced administration of G Suite Domain - Users, groups, settings
  • Automation of security policies via configurable triggers
  • Automation of IT processes - e.g. provisioning/de-provisioning
  • Unified view of users, groups, and files via BetterCloud interface
  • Domain controls and service management
  • Enhanced Google Drive security features
  • Intelligent dashboard that surfaces critical information and security risks
  • Administration tools and workflows for every step of user lifecycle
  • Auditing and compliance policies across core business applications

Benefits

  • Monitoring, Alerting, and Insights
  • User and Directory Management
  • IT Process Automation
  • Compliance
  • Auditing
  • Data Loss Prevention via Bettercloud Policy Controls
  • All-In-One Toolset
  • Operational Efficiency and Granular Controls
  • Complete BetterCloud audit logs
  • Award-winning Support (ticketing, chat, email)

Pricing

£28 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 1 9 1 2 2 0 4 0 8 4 2 3 3 5

Contact

Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
BetterCloud is an add-on to the G Suite solution. BetterCloud provides enhanced security, auditing, monitoring and alerting and management of your G Suite domain.
Cloud deployment model
Public cloud
Service constraints
None that we are aware of.
System requirements
  • G Suite Basic, GSuite Business or Enterprise domain
  • A modern web browser is required for the dashboard

User support

Email or online ticketing support
Email or online ticketing
Support response times
Reseller support is optional and subject to the Terms and Conditions supplied under our separate Cloud Services entry for premium support services
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
BetterCloud provides one level of support for their service and it is inclusive in the price of the software annual license.
Support available to third parties
No

Onboarding and offboarding

Getting started
Netpremacy provides remote training and BetterCloud provide a wealth of user documentation and online knowledge based articles as part of the annual subscription to the service.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
There is no data to extract at the end of the contract. BetterCloud is a G Suite administration and security solution utilising the G Suite APIs to provide additional enhanced insight into the domain.
End-of-contract process
Access to the BetterCloud service is terminated and all audit data will be removed from the BetterCloud systems on demand or within 30 business days after the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
BetterCloud is powered by Google's massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
Yes
Metrics types
Canned Reports are reports that already exist that you may use and tweak to your specifications in order to learn more about your domain.

The Reports Builder allows you to build a new report from scratch, by selecting filters and categories that will be included in the report in order to find exactly what you are looking for.

Both Canned Reports and Reports Builder will export the report to a spreadsheet for easy viewing.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
BetterCloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not applicable to this service.
Data export formats
  • CSV
  • Other
Other data export formats
PDF Reporting
Data import formats
Other
Other data import formats
Users do not upload their data into BetterCloud

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's underlying Service Level on which BetterCloud is running is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google service on which BetterCloud is written.
Outage reporting
Service outages for BetterCloud are reported via the reseller channel and also to the customer via email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC2
  • TRUSTe

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
BetterCloud is a completely secure platform and has a continued commitment to data security and privacy. We undergo SOC 2, TRUSTe, and Privacy Shield Framework examinations annually.
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. BetterCloud undergoes annual independent third party audits to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In BetterCloud production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. All development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. BetterCloud can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board) which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
BetterCloud solutions run on Google infrastructure which vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. BetterCloud incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£28 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Prospective customers of BetterCloud can request a 30 day free trial of the system subject to providing Netpremacy with an understanding of the requirements and documented success criteria if running with a trial group of users. The version supplied is the same as the production software.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.