IBM United Kingdom Ltd

IBM App Connect Professional for application integration (SaaS for OFFICIAL)

IBM App Connect Professional enables you to seamlessly connect your systems and data, on premises or in the cloud. Select from hundreds of templates for the most common cloud integration scenarios to rapidly build powerful workflows, using a ‘configuration, not coding’ approach.


  • SaaS application connectivity
  • On premise application connectivity
  • Automated updates, notifications & events between applications
  • Trigger based actions between applications
  • Data sync between applications


  • Connect Off-Premise SaaS applications through a GUI interface.
  • Connect SaaS applications to on-premise systems.
  • Save employee-hours through time saving integration.


£560 per instance per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

9 1 8 8 3 1 5 3 1 5 8 4 0 8 8


IBM United Kingdom Ltd

Alice Griffin

Please email

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No constraints.
System requirements Internet Connection & Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The response goal is two business hours (8AM to 5PM Monday to Friday).
For Severity 1 tickets (critical business impact) there is 24x7 support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We have a number of different levels of SLA that cover all levels of operational business requirements.

Severity 1 impact which is a critical business impact or service down has 24x7 coverage and we aim to respond to your enquiry within 1 hour.

Severity 2 impact which has a significant business impact has business hours coverage objectives with a 2 business hour response time.

Severity 3 impact which has a minor business impact has business hours coverage objectives with a 4 business hour response time.

Severity 4 impact which has a minimal business impact has business hours coverage objectives with a 1 business day response time.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started IBM can engage the users in different ways.

A free pre-sales engagement can be held with the client before purchase to help the client understand the product and map out use cases. This is useful for product demonstrations and technical exploration. We have a number of Proof of Technologies and Concepts available for exploration with the client.

After purchase, IBM has a service engagement available that is a paid service that aims to help clients set up their software in both initial configurations and running operations.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction IBM App Connect Professional does not store any data, just configuration for its own connecting flows. No data extraction is required in terms of company owned data.

The flows can be extracted for use in other App Connect Professional work environments but is incompatible with other software solutions not provided by IBM.
End-of-contract process An On-Premise install of IBM App Connect Professional will go untouched by IBM and will not be patched or upgraded to newer versions. However, it is still available for the client to use.

The SaaS version of IBM App Connect Professional will terminate at the end of the contract pending renewal. We require a contract in place for the SaaS offering to remain in production.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Flows and integration servers are represented by tiles on the App Connect dashboard. The tiles show summary information about the flow, API, or integration server, such as whether a flow is running or stopped, and if it produced an error. You can click the tick and exclamation point icons to see when the flow last ran successfully, or what errors were raised. Click the three dots Icon of three vertical dots opens a menu to start, stop, edit, or delete the flow to open a menu to start, stop, edit, or delete your resources.
Accessibility standards None or don’t know
Description of accessibility IBM Cloud includes the following major accessibility features:
- Keyboard-only operation.
- Operations that use a screen reader.

IBM Cloud uses the latest W3C Standard, WAI-ARIA 1.0 to ensure compliance to US Section 508 and Web Content Accessibility Guidelines (WCAG) 2.0. To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest Internet Explorer web browser that is supported by this product.

The IBM Cloud online product documentation and the IBM Cloud user interface framework is enabled for accessibility.
Accessibility testing Refer to the IBM Accessibility Checklist at
Customisation available No


Independence of resources There are 2 SaaS models. 1) Shared multitenancy model 2) Dedicated runtime model. In Dedicated model, resources are allotted only for 1 particular customer.

The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.


Service usage metrics Yes
Metrics types Jobs,
Hours Used
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data cannot be exported.
Data export formats Other
Other data export formats Data Cannot be Exported
Data import formats Other
Other data import formats Data cannot be exported

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability IBM provides the following availability service level agreement (“SLA”) for the Cloud Service as specified in a PoE. The SLA is not a warranty. The SLA is available only to Client and applies only to use in production environments.

There is compensation available for dropping under a certain availability during a contracted month.

If the service is under 99.5% available during a single contracted month you are entitled to claim 10% of the cost of the service as compensation.

If the service is under 99.0% available during a single contracted month you are entitled to claim 50% of the cost of the service as compensation.

If the service is under 95.0% available during a single contracted month you are entitled to claim 75% of the cost of the service as compensation.
Approach to resilience Available at request.
Outage reporting Email alerts are provided.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Coalfire ISO
ISO/IEC 27001 accreditation date 15/04/2016
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £560 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial, which can then be converted to paid version.

You can access the trial service here:

Service documents

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