Capricorn Ventis Ltd.

CRM/CX - Oracle CX Cloud Suite

Capventis is an Oracle Partner for Oracle CX Cloud Suite, a cloud based suite covering the core functions of Marketing, Sales, Commerce, and Service, Capventis have expertise and experience to implement rapid agile solutions and to provide expert services around all of this solution.

Features

  • Analysis & Design
  • Data Cloud
  • Data Migration
  • Predictive Analysis
  • Service Cloud
  • Marketing Cloud
  • Sales Cloud
  • OPA (Oracle Policy Automation)
  • Integrated applications
  • Post Go Live Support

Benefits

  • Improved Marketing
  • Improved Service
  • Digital Enablement
  • Improved Customer Experience
  • Improved Operational Efficiency
  • Better Visibility of All Activity
  • Improved Reporting
  • Improved Digital Services
  • Ability to Support all Customer Centric Functions
  • Industry Tailored

Pricing

£700 to £1200 per person per day

  • Education pricing available

Service documents

G-Cloud 9

918356587722121

Capricorn Ventis Ltd.

Brian O'Flynn

+353 1 272 7755

brian.oflynn@capventis.com

Planning

Planning
Planning service Yes
How the planning service works To create a cloud strategic plan for an organisation, Capventis has developed the Blueprint Methodology Model which looks at the challenges and the opportunities to the successful delivery of a cloud solution. The Blueprint Methodology Model is a highly-structured business and solution design model in one which has been successfully used by multiple clients over the years.

This model encapsulates an efficient way to design, communicate and agree on the technology and business solution for the organisation as well as, more importantly, the objectives and viewpoints of the overall solution. It is (must be) both structured and straightforward.

The Blueprint Methodology is used to understand the key perspectives and to communicate the fundamental findings in a very structured method. From here you have a solid platform to address the business and technology challenges. The output from the process is then used as a direct input into any downstream change management or systems implementation project.

The next step in the process allows for the development of a joint plan to be formulated and agreed covering the following elements but not limited including scope, categories tasks, task assignment to teams, effort, timelines, deliverable, milestones, risks, assumptions and constraints.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Oracle CX Cloud
  • Oracle Sales Cloud
  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle OPA
  • Oracle Field Service
  • Oracle Engagement Cloud

Training

Training
Training service provided Yes
How the training service works Training will be discussed as part of the scope of the project. Capventis provides all the training requirements and can be delivered by a hybrid approach.

For Oracle CX Cloud Suite, we provide the following training solutions:
Administrator Training, Train the Trainer Training, End User Training,
Reports Training.
Training is tied to specific services Yes
Services the training service works with
  • Oracle CX Suite
  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle Sales Cloud
  • Oracle OPA
  • Oracle Field
  • Oracle Engagement Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Capventis has established the “Brilliant Basics” concept to implement cloud system. The Brilliant-Basics means designing for the fundamentals and keeping things clear and simple. Oracle CX Cloud Suite provides for a very rich, but intuitive platform. This can be designed and implemented quickly, facilitating a rapid migration to the transformed model. The design, and related business input, is about putting in place the essentials for tomorrow. Get the basic components in first, and follow later with enrichment and evolution, at a pace that suits you. The advantage of this approach is an (enforced) simplification of the initial project, allowing us to build out a system that is structurally aligned to the business, and to focus on business migration. Everybody likes this in our experience. It gives ownership and control to the organisation, and allows it to drive further evolution according to what they believe they need, and will work. After the initial project, there should be no need for significant later phases. Continuous improvement should involve small, discrete and easily managed sub-projects. These would be scoped, configured, tested and deployed in days, rather than weeks. The means to implement continuous improvement would be established from the outset.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Oracle CX Cloud
  • Oracle Service Cloud
  • Oracle Marketing Cloud
  • Oracle OPA
  • Oracle Sales Cloud
  • Oracle Field Cloud
  • Oracle Engagement Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works The project management / quality approach adopted by Capventis is an in-house approach that has been developed over many years of successfully delivering projects to clients. The approach has taken the best elements of well-known methodologies such as Prince, PM3, Scrum, Sure Step, Kepner Treghoe, etc. but has refined these methods down to make for a far simpler more efficient and effective delivery methodology aligned to the needs of cloud systems. Quality Assurance is embedded in the very fabric of all that Capventis does and it is managed at all levels from the consultant to the project manager and up to the Lead Architect. The Quality Assurance is evidenced in the Blueprint Documentation, in the on-going maintenance of the SoW and in the publication of weekly status reports that tracks progress against plan. On completion of a piece of configuration the work is cross referenced with the Blueprint by both the developer and lead analyst. As part of the weekly progress project review the status of each piece of work is confirmed in terms of budget, timeline and quality, finally the work is inspected and approved by the Client UAT Team.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Capventis is able to provide ongoing support to clients by providing a second line support service on a drawdown services mechanism as and when needed by the client team. Services types including management, advisory, analysis, design, configuration, integration, testing and training. The drawdown services typically apply where a business solution is already in place, which requires regular or ad-hoc services from Capventis in support of the client team.

Service scope

Service scope
Service constraints Typically the support we provide is 8 x 5, but additional support can be arranged

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA response time is within 1-hour of an issue been raised. Support is provided Monday to Friday from 9am to 5pm. Additional support can be arranged by special agreement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Capventis provides an organisation with a standard support level agreements which is delivered on a flat fee structure basis.

Additional support can be arranged by special agreement.

Each support request will be assigned to a single point of contact. In addition to the single support contact every client is allocated both a technical project manager and a commercial manager.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oracle

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £700 to £1200 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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