RainyDay Projects Ltd

Sounds Like IBS

SoundsLikeIBS is a patent pending solution for Irritable Bowel Syndrome with hundreds of thousands of worldwide users and a 90% success rate. 10% of the world’s population are sufferers of IBS and there is no known cure, only expensive ineffective repeat medication costing healthcare providers billions per year.

Features

  • No waiting list, care available immediately, massively cost effective
  • Can be used in conjunction with current treatment plan
  • No side effects, easy to administer
  • Use in the comfort of your own home.
  • Available to all sufferers regardless of where they are
  • No travelling needed, no loss of work or school time
  • Monitor patient’s progress and condition outcome
  • Monitor against the IBS Index
  • Group reports available at all levels
  • Clinical Hypnotherapist in a mobile device app and SaaS

Benefits

  • Convenient to use on your mobile device, anywhere, anytime
  • Complimentary and beneficial to existing condition
  • Reduces pain, cramping, worry and anxiety immediately
  • No travel worries or toilet anxiety
  • Convenient to use on your mobile device, anywhere, anytime
  • No waiting room delays or car parking expense
  • Professionals can securely login and view statistical analysis
  • Improvement is measurable
  • Every level of reporting interrogation is catered for
  • Professional, affordable and accessible at every level

Pricing

£2.50 per user

Service documents

G-Cloud 9

918027114020936

RainyDay Projects Ltd

Tony Ferrier, Public Sector

07876215707

tonyferrier@btinternet.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hrs
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Our basic support for individual users is email support and we will get back to the user within one working day. We offer a dedicated telephone / email support contact to our organisational users and will respond within 4 hours.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Users who are using the SLIBS program do this via an app which is easy to use and fully documented with FAQs and has a support section where users can feedback and ask any questions they like and get a prompt email response - within 1 working day but usually much quicker. Organisational users have a similar level of online documentation and a simple to use user interface and email support and depending on the size of the organisation may have a dedicted contact to provide telephone and email support.
Service documentation No
End-of-contract data extraction We can provide the user data upon request.
End-of-contract process Any user logons would be disabled. All user data is retained

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service has been designed with a responsive layout so certain elements such as the menu bar may be presented differently but there is no difference in functionality between mobile and desktop delivery.
Accessibility standards WCAG 2.0 A
Accessibility testing Captions are provided for all live audio content in synchronized media
API No
Customisation available No

Scaling

Scaling
Independence of resources The system is engineered in such a way a to be flexible enough to handle spikes and increased in demand

Analytics

Analytics
Service usage metrics Yes
Metrics types Organisational users have access to realtime usage and performance data relating to their patient's progress through the SLIBS program
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can make a request and we will export their data for them
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%, assured by Service provider assertion
Approach to resilience The system is deployed as a VMware High Availability cluster
Outage reporting The system is contantly polled via a third party monitoring system which reports via SMS and email to designated staff as to any outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels There is an Admin Area where users profiles can be managed and access restricted. Authentication details are given out on a very limited basis. Connection is via VPN on a dedicated IP address.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/10/2009
What the ISO/IEC 27001 doesn’t cover SaaS environment hosted by Rackspace
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self Certified (SAQ-A)
PCI DSS accreditation date 01/03/2017
What the PCI DSS doesn’t cover All online Credit Card payments are handled by PayPal.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach The ITIL Information Security Management processes are followed.
Information security policies and processes The ITIL Information Security Management processes are followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All Configuration Management and Change Management processes follow the ITIL methodology. All potential changes are assessed at a code level for vulnerabilities and all processes are fully documented therefore allowing us to track the lifecycle of each aspect of the system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our cloud provider is responsible for monitoring infratructure level vulnerabilities. When any vulnerabilities are found / published relating to any software in use then best endeavours are employed to apply any patches necessary a quickly as possible. We subscribe to all communications and security bulletins relating to all the software we employ to deliver the service.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Firewall logs and OS level Security Alerts are regularly checked as well as web server logs to check for any abnormal activity. When any potiential compromises are found then we respond as quickly as possible to deal with the situation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We utilise the ITIL Incident Management Process. Users can report incident via email or the feedback section in the App. We communicate directly with the reporter of the incident throughout the life of the incident and if deemed necesary communicate details with the user community through the FAQ section of the App.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.50 per user
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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