Daden Limited

Trainingscapes

Trainingscapes enables organisations to author, deliver and manage immersive 3D and virtual reality training to their employees without specialist 3D or programming knowledge. By learning and practising tasks by phone, PC or headset in a safe, realistic 24/7 environment retention, recall and job performance are improved and risks reduced.

Features

  • User authoring of immersive 3D and Virtual Reality exercises/experiences
  • What you see is what you get authoring
  • Use in single user or multi-user modes
  • Import 3D assets from on-line stores or create your own
  • Manage assignment of students to exercises
  • In world voice and text chat, and additional tutor tools
  • In-built chatbot dialogue system for interpersonal skills training
  • Trainee/learner app runs on PC, Mac, iOS and Android
  • Capture trainee performance data from exercises
  • Export exercise definitions in XML for future compatibility

Benefits

  • Write exercises in one platform for use on multiple devices
  • Author off-line (e.g. train, cafe) and upload when ready
  • Learn information and tasks in context - which improves recall
  • Practice task multiple times with zero reset - growing mastery
  • Experience things to dangerous or impractical in real life
  • Link to existing 2D content to leverage existing investments
  • Reduce travel time and cost, especially for collaborative training
  • Clone and share exercises to reduce development time
  • Embed interpersonal skills training as part of immersive training

Pricing

£12 to £48 per user per year

Service documents

G-Cloud 11

917934290819791

Daden Limited

David Burden

1212505678

gcloud@daden.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints The only constraints are in the supported platforms. Authoring and management is only available from PC and Mac (management using a compatible browser - IE, Edge, Chrome, Firefox, Safari supported). Student/trainee application is available on the same platforms but also runs on iOS (phones and tablets) and Android (phones and tablets). If running on mobile devices authors should be aware of memory and rendering limitations on those platforms. Trainingscapes supports a growing list of VR headsets - please consult the web site for the latest list.
System requirements Runs on Unity but no additional licences required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within the day during the week. On mondays at weekends unless urgent.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Trainingscapes has four support levels:

Community (with Community/Public Licence only)
Forum only
No account manager
Free

Bronze (Standard commercial licence)
Email, Phone
UK Working Hours reporting
Account team
2 working day response
Free

Silver
Email, Phone
UK Working Hours reporting
Dedicated account manager
1 working day response
25% per annum

Gold
Email, Phone
24/7 reporting
Dedicated account manager
2 hour response
+35% per annum
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There is a full Wiki that completely describes the use of the system, including all authoring and user management - including video tutorials. We provide worksheets so that authors can learn how to use the system in a self-paced manner. For learners/users tutorial exercises are provided on the key elements of the system, but most exercises created should be relatively self explanatory. Daden can provide both alongsider training during initial exercise creation or dedicated training sessions (typically 2-3 x 1/2 day) if required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction All exercises are saved as XML which can be exported from the system by the users giving them a complete definition of the exercise. All 3D assets are imported into the system in the first place so users can maintain copies for later use. Any Daden library assets can be made available for a small fee or replaced in any new exercise. All student performance data can be exported.
End-of-contract process At end of contract the client can take copies of their XML exercise definitions as described, and optionally purchase Daden library assets if any have been used. They can also export student performance data. Accounts are then typically disabled by not deleted for at least 6 months in case the user decides to return. After 6 months the client will be given a final opportunity to return and then the account and all associated data deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile is intended for trainees and no editing is supported.
Service interface No
API Yes
What users can and can't do using the API Trainingscape supports xAPI for managing trainee and course information and exchanging results and analytics data with your LMS/VLE.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Trainingscapes is a complete authoring environment for 3D immersive learning so almost everything that the trainee/learner sees on screen is created by the client.

Scaling

Scaling
Independence of resources Trainingscapes runs on a cloud platform provided by a reputable cloud hosting company (currently IONOS) and we regularly assess the service load and configure the cloud system accordingly. For users with high service demands we can move them to a dedicated instance still in the cloud, or to their own server.

Analytics

Analytics
Service usage metrics Yes
Metrics types The system provides metrics on:
- how many exercises each user has accessed and when and for how long (if completed)
- how much each exercise is being used (when and how much)
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We support xAPI for exchanging data with a VLE/LMS.

Exercises are defined in XML which can be exported form the application and potentially repurposed.

All 3D assets are created outside of the enviroment and imported into it.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • XAPI
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime excluding planned outages has a target of 99.8% annual availability.

Uptime including planned outages has a target of 99.6% annual availability.
Approach to resilience Reslience information is available on request. Our data centre provider features georedundant infrastructure so that data is mirrored in two data centres, and is therefore always available.
Outage reporting Outages are flagged to clients by email and to users when attempting to log in to the application. There is also a service status page on the Wiki which is updated for any extended outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to live servers is restricted 2-factor authentication which requires a username and password as well as an authentication code that is obtained from an Authenticator app present on mobiles phones that are password protected and only available to 3 senior members of staff. Remote desktop requires a username and password stored and with the server only accepting connections coming from Daden’s Birmingham office.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards CyberEssentials
Information security policies and processes Daden has its own internal information security policy which meets CyberEssentials requirements. Security is overseen by a Security Manager who reports directly to the Managing Director and works with the IT Manager to ensure that processes are up to date and being followed through regular review and checks.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Services are tracked through the use of protected documents; the format of the documents and processes for updating them are well understood by existing staff. Changes that will affect security are done in consultation with development manager who ensures that security is configured correctly.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A risk management review to assess potential threats and identify vulnerabilities and impacts is conducted at least bi-annually or on change or threat report).

All high-risk or critical security updates for OS, firmware and applications are installed within 14 days of receipt. This is implemented via PCs and servers set to update latest software/OS patches automatically. Other systems are updated at least weekly, one day or less for anti-virus, firewall, OS etc).

Information about potential threats including patch updates where available, are received via email alert to IT Manager from registered suppliers and public monitoring services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A risk management and impact review of all systems, data and relevant business processes is conducted to identify requirements for protective monitoring. This is reviewed annually for all systems or whenever an element is changed / updated.

Any potential compromise and impact is reviewed by the IT Manager and Security Manager. Actions to prevent or reduce the impact are reviewed with the MD (on weekly team meeting agenda) or sooner if required.

Incidents are reviewed within 1 working day (during office hours Monday to Friday) and respond to in a timely fashion based on the impact (severity and urgency).
Incident management type Supplier-defined controls
Incident management approach Common security incidents/events are reviewed with the MD as an item on the weekly team meeting agenda, or sooner if required based on the impact (severity and urgency).

Users report incidents directly to the IT Manager or Security Manager via email or verbally if appropriate. These are reviewed with the MD as an item on the weekly team meeting agenda, or sooner if required.

Incidents reports and responses are recorded on the internal Wiki system which is available to all staff.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12 to £48 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial There is a free 30 day trial to try out the authoring system and the existing public exercises, and any exercises that the client creates during this time. All features are available but the trial system may not be used to deliver live training.
Link to free trial Www.fieldscapesvr.com

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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