StreetDots

Smart booking platform linking independent traders to available outside locations

StreetDots provides an online booking platform that works across a number of hardware devices (mobile, computer, tablet) linking independent retail traders with outside land spaces. The spaces are mapped and the technology matches suitable vendor to spaces and manages the process at all stages

Features

  • Real time booking
  • Compliance automation
  • Financial reconciliation
  • Remote and flexible access
  • Payment gateway
  • Automated market matching

Benefits

  • Reduces resource requirements of land partners
  • Ensures trader compliance at all times
  • Automates financial reconciliation and payment
  • Allows multiple users to access remotely on the move
  • Provides a payment gateway via multiple devices on the go
  • Real time social media and marketing automated to specific users

Pricing

£0 to £0 per unit

Service documents

G-Cloud 11

917626368562839

StreetDots

Nigel Parsons

07810647015

Nigel@streetdots.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Weekdays within 24 hrs. Over weekends within 36 hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels As a booking engine all users on either side i.e vendors or land operators have access to our support team via email, support tickets via the app or website and phone. Support tickets are categorised but not prioritised as the categorisation does that implicitly. The support is at no cost, we have a dedicated tech team of approximately 6 individuals available for support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For land operators we set up the service for them, this is support by documentation of what to expect, FAQ and who to contact for support. Vendors on the other side have access to a dedicate team who provide both online and onsite training as well as running drop in sessions and documents to support using the platform
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Downloadable CSV
End-of-contract process Data can be extracted at no cost at the end of the licence via request to the account manager

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We offer a dedicate app solution as well as mobile optimised web. The app is designed to allow the core services to be accessed on the go whilst the webpage allows for greater information to be entered in a more user friendly environment
Accessibility standards None or don’t know
Description of accessibility Ggg
Accessibility testing None to date
API Yes
What users can and can't do using the API Integration with existing land operators back end systems. Land operators can request the API to display on their own systems
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Regular load testing to ensure ample bandwidth

Analytics

Analytics
Service usage metrics Yes
Metrics types Dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Downloadable CSV / API
Data export formats
  • CSV
  • Other
Other data export formats
  • API
  • XML
  • JSON
Data import formats Other
Other data import formats Custom Structure

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA 99.95%
Approach to resilience Via microsoft to mirror data
Outage reporting A public dashboard, API and email from Microsoft

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Through user authentication and IP restriction.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication IP restriction.

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self assessment / Stripe
PCI DSS accreditation date 07/03/2019
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Acceptable Use Policy, Access Control Policy, Information Security Policy, Email/Communication Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Documents available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Documents available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Documents available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Documents available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £0 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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