BJSS Limited

Discovery

BJSS is a leading Digital Delivery consultancy for the UK Public Sector. Having successfully passed over 30 GDS assessments, BJSS is experienced at all stages including Discovery. Our Discovery service focuses on understanding the problem that needs to be solved.

Features

  • Define, or reframe, the problem to be solved.
  • Stakeholder engagement, including client, users, and incumbent suppliers.
  • User research and persona assessment to understand user needs.
  • Analysis of 'as-is' operations, processes, policies and technologies.
  • Bespoke set of artefacts, including user journeys and service blueprints.
  • Project plan for all delivery phases (i.e. Alpha, Beta, Live).
  • Detailed plan for Alpha, including cost, outcomes, timescales, and team.
  • Typically conducted within four to eight weeks.

Benefits

  • Clear problem definition and what users want to achieve.
  • Articulation of constraints for the new or reframed service.
  • Alignment to and understanding of the underlying policy.
  • Full adherence to the GDS Service Standard.
  • Risk-first approach.
  • Full preparation for GDS Alpha.
  • Access to and participation from BJSS’ GDS Centre of Excellence.
  • Tailored in-house assurance for the full duration.
  • Proven award-winning delivery experience.
  • Continuous Knowledge Transfer to client services.

Pricing

£300.00 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmail@bjss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 1 6 5 0 8 5 2 3 3 2 2 7 4 6

Contact

BJSS Limited Susheel Dodeja
Telephone: 0207 337 9800
Email: bidmail@bjss.com

Planning

Planning service
Yes
How the planning service works
BJSS uses its proven Enterprise Agile® delivery approach, which is aligned to the GDS service framework, in order to guide clients through the planning and implementation of cloud services.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Applies to any public cloud provider

Training

Training service provided
Yes
How the training service works
BJSS provides comprehensive training across all provided services including aspects such as cloud services, knowledge transfer, accreditation development and shadowing.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
BJSS is an expert at migrating complex applications to the cloud and can provide a number of public sector references. BJSS has delivered many complex application migrations from on premise to cloud and has developed an end to end 5 step process to help with migration. The steps include building the business case, application assessment and migration strategy, validation and testing, migration execution, and then operate and optimise.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AWS
  • Azure
  • GCP
  • On-premise hybrid to public cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
A range of QA and performance testing services are delivered by experienced test practitioners. Services include: • Defining and establishing test policy • Agile test strategy • Test tooling consultancy • Test project health check assessments • Agile transition • Test process re-engineering

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Services are available on a resource augmentation basis, as part of a project team or as an outsourced, fully managed service, customised to client service requirements. BJSS can provide transition and transformations services and will manage environments, on-premise or hosted in the public cloud. Key features include: •Proactive monitoring and alerting. •SPOC for 3rd party suppliers and the business. •24/7/365 monitoring and management. •Real-time, automated, alerting and dashboards. •Includes Network Operations Centre service. •Licence management of components within the cloud. •Integration with Incident and Change management tools. •Proactive capacity management. •Regular service reviews.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
By agreement with the client.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels are customised to client requirements. Default support levels are: P1: Response time = 30 minutes, Target Resolution time = 4 hours; P2: Response time = 1 hour, Target resolution time = 8 hours; P3: Response time = 2 hours, Target resolution time = 3 days; P4: Response time = Next working day, Target resolution time = 10 days.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£300.00 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmail@bjss.com. Tell them what format you need. It will help if you say what assistive technology you use.