Paper

On Demand Service Design

You need a team of creative people who can quickly pick up an idea and run with it. On Demand Service Design is a mix of Research & Insight and design that can help your business work out how to improve an existing service or create a new service

Features

  • User needs development
  • Service delivery strategy
  • Affinity mapping
  • Contextual Research & Interviews
  • Service Blueprints
  • User journey mapping
  • Developing Scenarios, Personas & Experience Maps
  • Technology and user needs mapping
  • Stakeholder management to understand user needs
  • Interaction design (wireframing and user journey)

Benefits

  • A wide view of your service
  • A more efficient service delivery
  • Lower "cost of change" saving money in the long run
  • Technology decisions informed by research and design
  • Stakeholders making decisions using insight

Pricing

£630 per person per day

  • Education pricing available

Service documents

G-Cloud 10

916403920812375

Paper

Cam Spilman

0114 360 3604

cam@paper.studio

Planning

Planning
Planning service Yes
How the planning service works We map out the requirements of the hosting against user needs to ensure they are meeting the needs of the people who will be using the cloud hosting or software services.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide design thinking training on how to map out digital services. This tricky task is something all organisations are encouraged to learn and we provide coaching and skills training to help teams think strategically.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide services designers and user researchers who can maintain the quality assurance checks required such as usability testing or further research with users.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We usually respond within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We provide support using Slack messaging which supports various accessibility features but doesn't specifically conform to WCAG guidelines. We have worked with users who have accessibility needs before and Slack is adequate for the needs of the visually impaired and especially useful for those with a hearing impairment for support.
Web chat accessibility testing Slack has published how it meets accessibility needs on their website https://slackhq.com/designing-slack-for-everyone-456002920bf2
Support levels We don't have support levels, we support our clients with the cost in our day rate.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £630 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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