Azure Infrastructure as a Service
This service is for the provision of Microsoft Azure Infrastructure as a Service. Advanced is Microsoft Cloud Solution Provider and is able to provide Azure compute and a range of associated support services to help a customer migrate workloads to Azure.
Features
- Advice and guidance on technical requirements
- Workload assessment and sizing
- Monitoring services for Azure workloads and networks
- ITIL v3 service desk
- Networking advice, implementation and support
- Migration services
- Performance optimisation
- Capacity planning
Benefits
- Strength in depth technical resources
- Quality assured services
- Hybrid IT support across multiple platforms
- ISO 27001 assured operational security
- Consulting service to maximise return on investment
- ITIL aligned supporting services
Pricing
£0.12 a virtual machine an hour
Service documents
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Framework
G-Cloud 10
Service ID
9 1 6 1 5 0 4 5 4 5 8 0 5 6 2
Contact
Advanced 365
Bid Management
Telephone: 0330 343 4000
Email: Bid.Support@oneadvanced.com
Service scope
- Service constraints
- Azure IaaS services as defined by Microsoft.
- System requirements
-
- Customer provides suitably licenced application software
- Customer installs Application
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Calls are answered within 20 seconds. Response times are determined by the severity of the call.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- All calls to the Advanced service desk will be answered within 20 seconds. Support service levels are defined within the service definition. Response time are defined based on severity levels as follows: Severity 1: - 30 minutes, Severity 2: - 1 hour, Severity 3: - 4 hours, Severity 4: - 8 hours.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Advanced provide a broad range of optional services to assist customer make best use of their Azure services. Services include workload migration, application installation and testing. Training services in the use of Azure are available is required.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- Other
- Other documentation formats
-
- Microsoft Visio
- Microsoft Project
- End-of-contract data extraction
- Advanced is able to provide optional service to assist customers remove data from the Azure or alternatively facilitate a transfer of tenancy ownership.
- End-of-contract process
- Removal of applications and data is the customers responsibility. Advanced can assist or perform these activities if required.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Advanced will provision user accounts for approved users. Role based access control will be used to maintain administrative control. Changes will be restricted to authorise users only.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Web interface is governed by Microsoft controls and is accessible through supported web browsers.
- Web interface accessibility testing
- None.
- API
- No
- Command line interface
- Yes
- Command line interface compatibility
- Windows
- Using the command line interface
- Users can execute commands through a PowerShell command line. These commands are an alternative to actions which can be taken through the web interface.
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- As per the Microsoft Azure service definition.
- Usage notifications
- Yes
- Usage reporting
-
- Other
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Other
- Other metrics
-
- Synthetic transactions
- Application monitoring
- Tenancy status
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure Infrastructure as a Service
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- File data
- Databases
- Virtual Machines
- Applications
- Mail data
- Object Storage
- Backup controls
-
Customers can determine a backup schedule, settings for the backup (i.e. exclusions), execute backup jobs and view success or failure of said jobs.
Advanced can provide a managed backup service whereby all of the above is provided by Advanced under a service, governed by SLAs and charged per GB. - Datacentre setup
- Multiple datacentres
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.9% is currently guaranteed by Microsoft. Service credits are available from Microsoft based on tiers.
- Approach to resilience
- Please refer to the services descriptions provided for the Azure Infrastructure as a Service.
- Outage reporting
- Service outage is reported through a public dashboard. Advanced is able to provide additional services where outage notification can be delivered to email or by phone.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Advanced uses the principles of least privileges and role based access control. This is line with best practice as outlined in ISO 27001 and implemented within the Advanced Information Management System.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas
- ISO/IEC 27001 accreditation date
- 16/02/2015
- What the ISO/IEC 27001 doesn’t cover
- Nothing, Advanced ISO 27001:2013 certification addresses all Annex A controls.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 30/3/2012
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- Azure, Dynamics 365, and Office 365 are all covered by the certification.
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
-
ISO 9001:2015
ISO 14001:2008 - Information security policies and processes
- Both Microsoft and Advanced are certified to ISO 27001:2013 and Advanced's Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Where Advanced is providing these services on the Azure platform Advanced uses ITIL v3 processes for asset management, change and configuration management. Changes are reviewed through the Advanced CAB, and discussed and agreed with the customer prior to implementation.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Advanced complies with protective monitoring in line with GPG 13.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Microsoft
- How shared infrastructure is kept separate
- Service separation is defined by Microsoft within the relevant service description.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £0.12 a virtual machine an hour
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Bid.Support@oneadvanced.com.
Tell them what format you need. It will help if you say what assistive technology you use.