Advanced 365

Azure Infrastructure as a Service

This service is for the provision of Microsoft Azure Infrastructure as a Service. Advanced is Microsoft Cloud Solution Provider and is able to provide Azure compute and a range of associated support services to help a customer migrate workloads to Azure.


  • Advice and guidance on technical requirements
  • Workload assessment and sizing
  • Monitoring services for Azure workloads and networks
  • ITIL v3 service desk
  • Networking advice, implementation and support
  • Migration services
  • Performance optimisation
  • Capacity planning


  • Strength in depth technical resources
  • Quality assured services
  • Hybrid IT support across multiple platforms
  • ISO 27001 assured operational security
  • Consulting service to maximise return on investment
  • ITIL aligned supporting services


£0.121 per virtual machine per hour

Service documents

G-Cloud 10


Advanced 365

Bid Management

0845 160 6162

Service scope

Service scope
Service constraints Azure IaaS services as defined by Microsoft.
System requirements
  • Customer provides suitably licenced application software
  • Customer installs Application

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Calls are answered within 20 seconds. Response times are determined by the severity of the call.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels All calls to the Advanced service desk will be answered within 20 seconds. Support service levels are defined within the service definition. Response time are defined based on severity levels as follows: Severity 1: - 30 minutes, Severity 2: - 1 hour, Severity 3: - 4 hours, Severity 4: - 8 hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Advanced provide a broad range of optional services to assist customer make best use of their Azure services. Services include workload migration, application installation and testing. Training services in the use of Azure are available is required.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Visio
  • Microsoft Project
End-of-contract data extraction Advanced is able to provide optional service to assist customers remove data from the Azure or alternatively facilitate a transfer of tenancy ownership.
End-of-contract process Removal of applications and data is the customers responsibility. Advanced can assist or perform these activities if required.

Using the service

Using the service
Web browser interface Yes
Using the web interface Advanced will provision user accounts for approved users. Role based access control will be used to maintain administrative control. Changes will be restricted to authorise users only.
Web interface accessibility standard None or don’t know
How the web interface is accessible Web interface is governed by Microsoft controls and is accessible through supported web browsers.
Web interface accessibility testing None.
Command line interface Yes
Command line interface compatibility Windows
Using the command line interface Users can execute commands through a PowerShell command line. These commands are an alternative to actions which can be taken through the web interface.


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources As per the Microsoft Azure service definition.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Synthetic transactions
  • Application monitoring
  • Tenancy status
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Azure Infrastructure as a Service

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • File data
  • Databases
  • Virtual Machines
  • Applications
  • Mail data
  • Object Storage
Backup controls Customers can determine a backup schedule, settings for the backup (i.e. exclusions), execute backup jobs and view success or failure of said jobs.

Advanced can provide a managed backup service whereby all of the above is provided by Advanced under a service, governed by SLAs and charged per GB.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% is currently guaranteed by Microsoft. Service credits are available from Microsoft based on tiers.
Approach to resilience Please refer to the services descriptions provided for the Azure Infrastructure as a Service.
Outage reporting Service outage is reported through a public dashboard. Advanced is able to provide additional services where outage notification can be delivered to email or by phone.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Advanced uses the principles of least privileges and role based access control. This is line with best practice as outlined in ISO 27001 and implemented within the Advanced Information Management System.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 16/02/2015
What the ISO/IEC 27001 doesn’t cover Nothing, Advanced ISO 27001:2013 certification addresses all Annex A controls.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 30/3/2012
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Azure, Dynamics 365, and Office 365 are all covered by the certification.
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001:2015
ISO 14001:2008
Information security policies and processes Both Microsoft and Advanced are certified to ISO 27001:2013 and Advanced's Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Where Advanced is providing these services on the Azure platform Advanced uses ITIL v3 processes for asset management, change and configuration management. Changes are reviewed through the Advanced CAB, and discussed and agreed with the customer prior to implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced complies with protective monitoring in line with GPG 13.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Microsoft
How shared infrastructure is kept separate Service separation is defined by Microsoft within the relevant service description.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £0.121 per virtual machine per hour
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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