Netpremacy Limited

Backupify for G Suite via Netpremacy

Backupify protects your most important cloud data through secure, automatic, daily backup. Backupify allows search and restore of files with advanced administrative features, safeguarding your business from data loss caused by user errors, malicious deletions, hackers, and application errors. Backs-up data in Google Mail, Drive, Calendar, Contacts, and Team Drives.

Features

  • G Suite data automatically backed up 3 times a day
  • SOC 2 Type II audited and HIPAA compliance
  • Fast & Granular restore function
  • Built-in data encryption
  • Data controls and monitoring - intuitive dashboard
  • Audit logs, uptime and availability SLAs, and export capabilities
  • Advanced internal controls
  • Regular vulnerability management and testing
  • Backs up data held in G-Suite Team Drives
  • Full domain restore - with permissions

Benefits

  • Independent cloud backup service for all your critical GSuite data
  • Individual file location and restore
  • Full account restore
  • Backup leavers and contractors independently of G-Suite
  • Set your own backup data retention period
  • Peace of mind for users and G Suite administrators
  • Intelligent API Throttling for Google data requests
  • Cloud Managed - so no on prem infrastructure
  • Set up takes 5 minutes

Pricing

£24.00 per user per year

Service documents

Framework

G-Cloud 11

Service ID

9 1 5 6 1 5 8 1 2 8 9 4 2 3 5

Contact

Netpremacy Limited

Andrew Eden

0113 366 2008

aeden@netpremacy.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Please note this is not an eCompliance solution, backups are available up to a maximum of 3 times per day, this is not the same as G Suite Vault which is part of the G Suite Business license
System requirements
A modern web browser is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are in accordance with the published terms of service for this entry.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Datto provides a single level of support for Backupify in line with other enterprise service providers, the terms of support can be found in the Service Terms and Conditions response. The cost of the support service is included in the cost of the annual license.
Support available to third parties
No

Onboarding and offboarding

Getting started
On boarding services are covered by the Netpremacy technical services offerings which are described under the optional Cloud Support services listings. Netpremacy provides online/remote technical training and support for customers purchasing Datto alongside their G Suite licenses from Netpremacy.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
If your organisation decides to leave Datto Backupify, your administrators can take their G Suite backup data with them. They can request specific account exports and entire domain exports from Datto should this be required. As an alternative, customers can restore archived accounts and backup via G Suite to an alternative back up service should they wish.
End-of-contract process
Access to the Datto Backupify service instance will be terminated and data will be removed from the Datto systems within 60 business days of termination of the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
The G Suite API makes it easy for Enterprise customers to manage their Backupify account. Currently, the API facilitates user management within your Backupify account.

In addition Datto provides a RESTful API which allows administrators of the service to pull additional statistics from Backupify such as number of exports created in the last 30 days and so on.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Datto is powered by a massively scaleable infrastructure which already services millions of users cloud based data. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Datto Backupify

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers export their data from Datto by selecting the files, users or services they want to restore and selecting the option to restore the file.
Data export formats
  • CSV
  • Other
Other data export formats
MBOX
Data import formats
Other
Other data import formats
G Suite via APIs

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Datto's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience
All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Datto's services.
Outage reporting
Datto provides customer alerts via emails to customers and resellers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/05/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC 2
  • SOC 3
  • HIPAA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Datto undergoes independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Datto Backupify infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the update being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Datto can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Datto administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type
Undisclosed
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Datto's technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Datto’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£24.00 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Protect up to 500 users to test our backup, export and restore features. Please note that restores are non-destructive.
Link to free trial
https://www.backupify.com/free-trial

Service documents

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