AxSys Technology Limited

Excelicare Electronic Medical Record (EMR)

Excelicare is a comprehensive clinical information system that has all the core components required to support a secure electronic patient record. It is robust, scalable and can deployed as an enterprise wide system.


  • Provides clinical dashboards.
  • Allow syncing for off-line work.
  • Clinical alerts management and complex rule builders.
  • Provides embedded decision support and point-of-care tools.
  • Provides embedded decision support and point-of-care tools.
  • Controlled, integrated and secure read/write access to information.
  • Flexibility & scalable for adaption to local delivery models.
  • Allows for data extraction, reporting and analytics.
  • Application is web-based with powerful inbuilt security controls.


  • Seamless collaboration between staff, clinics, specialties and services.
  • Easily configurable to match local working practices and clinician preferences.
  • Particularly suited to complex clinical environments with multi-location teams.
  • Leaves more time for consultation and less time in administration.
  • Excelicare will support the transition to a paperless service.
  • Improvements in quality of care through automated workflow.
  • Standardisation of data collection and best-practice across the service.
  • Advanced reporting tools to support data analysis and service improvements.


£168421 per instance per year

Service documents


G-Cloud 11

Service ID

9 1 5 3 3 9 2 5 9 6 2 5 7 1 7


AxSys Technology Limited

Michelle Condron

0141 840 5924

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Microsoft OS
  • Microsoft SQL Server
  • Microsoft IIS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement time is within 20 minutes of email being received.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
All users are treated as high priority and all have the same level of service. We are happy to negotiate with clients for an extended service package, if they require it, but it would incur an additional cost.
Support available to third parties

Onboarding and offboarding

Getting started
We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.
Service documentation
Documentation formats
End-of-contract data extraction
Data is extracted via our reporting instance for which we provide a full data model.
End-of-contract process
At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
There is no difference between desktop and mobile as the services provided is browser based.
Service interface
Description of service interface
Our clients access our services via the web.
Accessibility standards
None or don’t know
Description of accessibility
Accessibility testing
What users can and can't do using the API
The API allows for search, view, insert, update, delete of data within the application.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics


Independence of resources
The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.


Service usage metrics
Metrics types
We provide service reviews, as a defined period agreed with the client. We also provide a SharePoint client site for them to use to monitor support tickets and provide them with documentation.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported via all means supported by Microsoft SQL Server.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Fixed Field Length
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2
  • XML
  • JSON
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dependent on client need, up to 99.999%
Approach to resilience
We operate a clustered solution on the database servers with co located servers based on clients needs.
Outage reporting
We do this via broadcast emails and SMS.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All user accounts have RBAC security model applied.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Incident management type
Supplier-defined controls
Incident management approach
Our 3rd party host is N3 and HSCN approved and provide this process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)


£168421 per instance per year
Discount for educational organisations
Free trial available

Service documents

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