Bramble Hub Limited

Bramble Hub Marathon - Microsoft SQL Server Performance review

SQL Server and any associated databases are complex software and can quickly deteriorate in performance for many reasons such as inefficient code, SQL misconfiguration, network latency or I/O stalls. Without having an in-house DBA or database specialist, it can be almost impossible to identify the source of performance issues.

Features

  • Checking basic performance measures for the server are on line
  • Checking databases are performing adequately with respect to I/O
  • Identify any badly performing queries
  • Checking Table and Row locking considerations
  • Checking index tuning and maintenance analysis
  • Checking Storage Configuration
  • Checking File placement analysis
  • Checking collation sequences

Benefits

  • Highlights specific areas for development or remedial work
  • Identifies issues that may be disrupting performance
  • A document will be produced outlining short and long-term recommendations

Pricing

£1590.00 per unit

  • Education pricing available

Service documents

G-Cloud 9

915259245015951

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Planning

Planning
Planning service Yes
How the planning service works We would have a scoping call with the customer to talk through the options and then we would offer a chargeable Design Workshop to help plan what we are going to implement.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide knowledge transfer for certain skill sets. This will not be official training and there will not be an accreditation linked to it.
Training is tied to specific services Yes
Services the training service works with
  • O365
  • Azure
  • Exchange
  • Active Directory
  • SCCM
  • Intune
  • VMWare
  • Citrix

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We offer a chargeable service for cloud migrations where we will design and implement the required work needed to migrate to the cloud.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We offer chargeable health checks to ensure that the system is working to a high standard and the customer is using the system to its fullest. We will provide documentation with our findings and suggested remediation.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Other
Other security testing
  • Cyber Essentials Basic
  • Cyber Essentials Plus
Accredited security testers Yes
Security testing accreditations Other
Other security testing accreditations
  • Microsoft Certified Technology Specialists: Exchange Server
  • Certified Ethical Hacker
  • IASME Gold

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We can provide Helpdesk Support around the following software ; Microsoft Server, O365, Azure, SCCM, Exchange, VMWare, Citrix, Hyper-V, Active Directory, Anti Virus.

Service scope

Service scope
Service constraints Support cover is 9-5:30, Mon-Fri excl bank holidays. We can only offer a call logging service out of those hours.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Target response is 1 hour during the hours of 9-5:30, Mon-Fri excl bank holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide 1st/2nd and 3rd Line Support. Indicative costing is as follows 1st Line - 120 calls annually - £1770, 2nd Line - 120 calls annually - £4450, 3rd Line - 120 calls annually - £8330. With every support contract you will be allocated an Account Manager to escalate any issues to.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft, Citrix, VMWare, Synerway, Exinda, Cisco,

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £1590.00 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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