AdEPT Telecom plc

AdEPT Nebula Firewall & Web Filtering Services

AdEPT offers cloud-hosted web filtering, requiring no local or client-installed resources on customer devices; in conjunction with AdEPT's virtualised firewall services with features including Anti-Virus, Intrusion Protection and Detection and the management of tailored firewall rules thereby providing dynamic protection against external threats.


  • Access privileges that differentiate profiles of users
  • Specific intrusion protection and detection policies
  • Enhanced filtering policies that cater for differences between organisations
  • Network managed anti-virus protection
  • Dynamic web content categorisation including rapid categorisation of new content
  • Web threat identification, monitoring and comprehensive user base reporting.
  • File type blocking
  • Protection against Web threats, malware, spyware viruses, tracking software
  • Command & control of instant messaging, webmail and social networking
  • eSafety awareness.


  • Incorporates continuous threat protection
  • Provides high performance and protection for SSL encrypted traffic
  • No requirement for onsite firewalls
  • Virtualised capability with advanced threat policies
  • An easy to deploy solution for distributed sites.
  • SafeSearch enforcement across all popular web search engines
  • Deny policies across the four critical domains
  • Dynamic protection against external threats


£1000 per unit per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

9 1 5 2 1 8 9 0 3 0 1 8 5 9 5


AdEPT Telecom plc

The Tenders Team

0344 55 77 200

Service scope

Service constraints
All common servers are supported.
System requirements
Web based utility for all operating systems

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 30 minutes
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support response levels are generally:
4 hour response for system downtime related issues
8 hour response on major issues
next working day response for minor issues
two working days response for re-configuration and service requests
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training, online training and user documentation available. Fully managed service available.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable.
End-of-contract process
If the client does not want to renew, the service can be disabled.

Using the service

Web browser interface
Using the web interface
Users are provided access credentials to register and log-in. Access is via any browser.

Web interface can be used to set rules and release spam.

Comprehensive statistical reports are also available.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Via encrypted https connection.
Web interface accessibility testing
Not applicable.
Command line interface


Scaling available
Scaling type
Independence of resources
Proactive monitoring by our support team
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
Other metrics
Full and detailed reporting on mail flows.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Client specific configuration and rules
Backup controls
We take an automatic daily back up of all configurations.
Datacentre setup
Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
100% availability
No service credit guarantee is provided.
Approach to resilience
Tier 3 and tier 4 data centres.
Outage reporting
A public dashboard and email alerts are provided.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Nominated staff are responsible for approving and deploying access rights.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The certificate applies to all IT solutions provided.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 and Cyber Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All tickets and change requests are logged through our service management system and tracked through their lifetime.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Severity of threat assessed by senior management. Patches are deployed dependent on severity assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We keep detailed logging of monitoring alerts and incidents.
Incident management type
Supplier-defined controls
Incident management approach
The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Each organisation has their unique VMware.

Energy efficiency

Energy-efficient datacentres


£1000 per unit per month
Discount for educational organisations
Free trial available

Service documents

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