AdEPT Telecom plc

AdEPT Nebula Firewall & Web Filtering Services

AdEPT offers cloud-hosted web filtering, requiring no local or client-installed resources on customer devices; in conjunction with AdEPT's virtualised firewall services with features including Anti-Virus, Intrusion Protection and Detection and the management of tailored firewall rules thereby providing dynamic protection against external threats.


  • Access privileges that differentiate profiles of users
  • Specific intrusion protection and detection policies
  • Enhanced filtering policies that cater for differences between organisations
  • Network managed anti-virus protection
  • Dynamic web content categorisation including rapid categorisation of new content
  • Web threat identification, monitoring and comprehensive user base reporting.
  • File type blocking
  • Protection against Web threats, malware, spyware viruses, tracking software
  • Command & control of instant messaging, webmail and social networking
  • eSafety awareness.


  • Incorporates continuous threat protection
  • Provides high performance and protection for SSL encrypted traffic
  • No requirement for onsite firewalls
  • Virtualised capability with advanced threat policies
  • An easy to deploy solution for distributed sites.
  • SafeSearch enforcement across all popular web search engines
  • Deny policies across the four critical domains
  • Dynamic protection against external threats


£1000 per unit per month

  • Education pricing available

Service documents

G-Cloud 11


AdEPT Telecom plc

The Tenders Team

0344 55 77 200

Service scope

Service scope
Service constraints All common servers are supported.
System requirements Web based utility for all operating systems

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 30 minutes
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support response levels are generally:
4 hour response for system downtime related issues
8 hour response on major issues
next working day response for minor issues
two working days response for re-configuration and service requests
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training and user documentation available. Fully managed service available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable.
End-of-contract process If the client does not want to renew, the service can be disabled.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users are provided access credentials to register and log-in. Access is via any browser.

Web interface can be used to set rules and release spam.

Comprehensive statistical reports are also available.
Web interface accessibility standard None or don’t know
How the web interface is accessible Via encrypted https connection.
Web interface accessibility testing Not applicable.
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Proactive monitoring by our support team
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics Full and detailed reporting on mail flows.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Client specific configuration and rules
Backup controls We take an automatic daily back up of all configurations.
Datacentre setup Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100% availability
No service credit guarantee is provided.
Approach to resilience Tier 3 and tier 4 data centres.
Outage reporting A public dashboard and email alerts are provided.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Nominated staff are responsible for approving and deploying access rights.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 20/09/2017
What the ISO/IEC 27001 doesn’t cover The certificate applies to all IT solutions provided.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001 and Cyber Essentials

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All tickets and change requests are logged through our service management system and tracked through their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Severity of threat assessed by senior management. Patches are deployed dependent on severity assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We keep detailed logging of monitoring alerts and incidents.
Incident management type Supplier-defined controls
Incident management approach The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each organisation has their unique VMware.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £1000 per unit per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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