Atkins Limited

Identity Provisioning

The implementation of an Identity and Access Management (IdAM) design solution to orchestrate the identity provisioning and de-provisioning process for all identity types identified.

Features

  • Migration to a streamlined IdAM cloud-enabled design
  • Leverages leading IdAM
  • Staged, risk managed migration to ensure uninterrupted business operations

Benefits

  • Provides a single identity management solution
  • Enables the secure extension of services internally and externally
  • Promotes cross-company relationships
  • Upholds and enhances identity security
  • Increased user satisfaction and password management through single sign-on
  • Reduces the overall number of identities to be managed
  • Scalable and flexible solutions for future development

Pricing

£295 to £2100 per person per day

Service documents

G-Cloud 9

914877636290155

Atkins Limited

Sukhy Duggal

+44 7730 91 0706

ccs@atkinsglobal.com

Planning

Planning
Planning service Yes
How the planning service works Deploying and securely accessing cloud services in a standardised & user friendly methodology is critical for the active participation and shared usage of procured cloud services.

Atkins provides a range of services to support organisations in the design & implementation of Identity Management systems including:

• Advisory Service – Atkins Cloud Identity and Access Management Service is specifically aimed at Information & Technology business and/or departmental leadership.
• Business Intelligence – Atkins have developed a set of business intelligence methods aimed at common infrastructure services to create rich data on users and their consumption of services.
• Technology Consulting – By adopting a technology agnostic approach, Atkins focusses on the process and workflow development first. The next stage comprises of the evaluation of the best technology to meet these process requirements.
• Identity Framework Design – The business intelligence collected is utilised in the design and implementation of best-in-breed identity management systems.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We can provide instructor led training for users and technical staff to ensure rapid adoption of and smooth transition to new software and cloud hosting. In addition to training we work closely with our customers to deliver tailored knowledge transfer.

We see knowledge transfer as an integral element of our assignment delivery so that our customers can continue to realise benefits after the assignment is complete. It is for that reason that we prefer to work as an integral part of the client team, building knowledge and familiarity within the client team as we go.

We believe that one of our key strengths is imparting our knowledge and experience throughout the lifecycle of a project. By engaging with clients in this way, we are able to transfer a firm understanding of the work being undertaken, the techniques being employed and the deliverables being created.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can support clients every step of the way in their cloud migrations. This starts with a review of the fundamental “cloud foundations” that need to be in place to allow cloud services to operate seamlessly for users. Such foundations can include the procurement of bandwidth to the cloud provider’s hosting, or to the internet. It may be necessary to implement cloud directory services and/or identity management services as well as a cloud integration platform to allow views of data within the corporate firewalls to be safely and securely exposed to cloud services via APIs. We can support in the design and implementation of any cloud foundations necessary.

The migration itself is undertaken in a series of sprints in which the functions and integrations of the new cloud service are built upon, tested and reviewed. Bugs and issues are passed into the backlog of a subsequent sprint for resolution. Our specialist agile delivery/integration teams work alongside the client team to ensure ownership and knowledge/skills transfer.

Where necessary we can support clients with the service integration, change management, awareness and training for the new cloud capability to drive early benefits realisation and to minimise any productivity impacts arising from familiarisation.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Atkins Aerospace, Defence, Security and Technology (ADS&T) holds ISO 27001.
New software or hosting will be subject to a rigorous testing plan agreed with the client. Each functional and non-functional requirement will be tested and will be retested at the end of each sprint to confirm its continued operation. Repetitious testing shall be scripted and automated where appropriate. Customer journeys will be tested by both testing engineers and sampled end users, where practicable. Performance will be tested in conditions as close as possible to real-world conditions, including network/internet traffic and transactional load, as well as under exceptional loads such as the running of large MI reports. In the event that a customer requirement cannot be met as expected, we will support clients in either rejecting the new product/capability or, where appropriate, in agreeing a pragmatic relaxation of an aspect of the original requirements.
The quality assurance of the new software, capability or hosting shall cover not just the validation of requirements, but also the suitability of the “look and feel” for the end users.
Atkins Aerospace, Defence, Security and Technology (ADS&T) holds ISO 27001 and all our UK businesses are independently certified as achieving the ISO 9001:2008 quality management standard.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our dedicated Technical Support team supports external customers, during contracted hours of support. Response times are aligned to the following incident priority levels:

A - Critical, respond in 2 working hours providing circumvention instructions where possible or fix.

B - Major, respond in 4 working hours details as per priority A.

C&D - Functional or intermittent Incident, respond in 8 working hours details as per priority A.

Classification details are available for each Priority.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Standard Support is available during 08:00 – 18:00 hours, Monday to Friday (not English Public Holidays).

Incidents may be logged via the web, telephone or email during these times. Additionally, Incidents may be logged via the web outside of these hours, but they will not be progressed until the next working day.

Software fixes will be progressed during these hours, and a release made available in line with the Customers agreement.

7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition.

24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis.

Restoration of Service (RoS) – during extended hours of support the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support.

Incidents remain the responsibility of the Technical Support team throughout the life cycle.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £295 to £2100 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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