Egress Enhanced Email Protection Package (HMG Standard)
The Egress Enhanced Email Protection Package (HMG Standard) provides organizations with a email discovery, classification, encryption and protection against the accidental send of messages. The service also provides enhanced key management as well as compliance, audit and reporting capabilities on their email environment.
Features
- Automatically alerts users to mistakes when sending emails
- Detects mistyped addresses similar to previous recipients or existing contacts
- Encrypt emails and files using AES 256 bit encryption
- Offers fully hosted public/private cloud, hybrid, and on-premise infrastructure
- Add visual and system identifiers to content
- Dynamically configurable header and footer classification
- Automatically encrypt based on content, classification and recipient addresses
- Index, archive and search all emails and attachments
- Rapid search utilising elastic search capability
- Enables e-discovery reports based on DLP policy
Benefits
- Prevent data breaches caused by human error
- Helps make good decisions when emailing and sharing sensitive data
- Meet compliance requirements, including under the EU GDPR
- Protect and control sensitive information shared internally and externally
- Benefit from the UK’s only NCSC certified email encryption product
- Improve ability to control data flow and prevent data loss
- Encourage end-user education so employees take responsibility for their data
- Maintain compliance and adhere to regultory standards
- Index and store encrypted and plain text email and files
- Efficiently and quickly respond to SARs and FOI requests
Pricing
£100.00 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
9 1 4 3 7 8 6 8 8 9 4 2 5 0 1
Contact
EGRESS SOFTWARE TECHNOLOGIES LTD
Malcolm Locke
Telephone: 0207 624 8500
Email: gcloud@egress.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Egress Enhanced Email Protection provides an email add-in for Microsoft Outlook (thick client, full client and OWA) and Microsoft Office (Word, Powerpoint and Excel).
Egress Gateway integrates with Microsoft Exchange via SDX Transport Agent or SMTP connectors.
Egress Gateway with another email client will integrate with Compliance, Audit and Reporting. - Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
-
- Egress Client: MS Windows 7, 8, 10
- Egress for MS Outlook: MS Outlook 2007, 2010, 2013, 2016
- Egress Infrastructure (On Premise); MS Windows Server 2012(R2), Server 2016
- Cloud Services: No specific requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLAs are defined in the Terms and Conditions. A question is treated as a Service Request, Severity Level 4.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- To chat directly with Egress' Support Team, select the 'Help' icon that 'pops up' in the bottom right-hand corner of any of our web pages, here https://www.egress.com/
- Web chat accessibility testing
- No testing has been conducted with assistive technology users.
- Onsite support
- Yes, at extra cost
- Support levels
-
Basic Support (online and remote support only)
Premium Support (telephone support between 09:00 - 18:00 in weekdays)
24x7 support
Support is included in the service subscriptions and not charged as a spate item. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Customers purchasing Egress Enhanced Email Protection Package (HMG Standard) can benefit from :
- An assigned a dedicated technical account manager to assist through the pre and post deployment phases.
- Tailored technical documentation and user guides
Tailored training designed around the user needs. This can be in the form of both onsite and online courses for technical administrators and standard users.
- Communications packs for customers to share with their staff and external recipients where appropriate.
- Direct support for users - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Data can be extracted into an appropriate format (CSV, ZIP, PST) as required
All policies will no longer be turned on, therefore customers will no longer receive prompts or notifications inside Outlook. Data feeds will also stop working and no further metadata will be sent to Threat Protection. - End-of-contract process
- At the end of the contract the system will become read only. No further indexing of new content will be permitted. The customer will be given up to 3 months post contract termination to download/retrieve any data prior to the infrastructure being securely decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Apps are available for mobile and desktop apps (MS Windows, Mac OSX, IOS, Android, Windows Phone).
All web interfaces are fully responsive for all device types and screen resolutions. - Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
1. Retrieve policies appliable to the user
2. Register package keys of encrypted packages.
3. Upload encrypted packages to the cloud (Large file transfer)
4. Modify security properties of previously encrypted packages, including authorized recipient lists and classification
5. List previously registered package keys
6. Request package keys for encrypted package as a user, or on behalf of a user
7. Create user accounts, and simple self-help account management such as password resets and changes
8. Send encrypted message replies through external infrastructure - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Egress Enhanced Email Protection (HMG Standard) policies can be configured to meet your data handling requirements. Aspects which can be customised include:
- User onboarding policies
- Branding of notification emails
- Data loss prevention policies
- Security labels and restrictions
- Domains whitelists / blacklists
- Automated encryption based upon content
- Automated file transfer
- Classification labels
- Classification header, footer & metadata
- Appropriate security controls based upon classification levels
- User prompts & engagement
- Configuration of data loss prevention policies
- DLP templates & keywords
- Scope voting and approval framework
- IP restrictions
Scaling
- Independence of resources
- Service performance is guaranteed due to the unique tenancy configuration for each customer.
Analytics
- Service usage metrics
- Yes
- Metrics types
- A wide range of customisable reports on usage for both organisation, group and user based transactions
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported via the secure web interface.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- EML
- ZIP
- Data import formats
- Other
- Other data import formats
- PST
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
- Approach to resilience
- Available on request.
- Outage reporting
- A public dashboard and email alerts are available.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 14/07/2014
- What the ISO/IEC 27001 doesn’t cover
-
Egress' Boston Office (USA).
Egress' Boston office. All three Egress UK offices & Egress Toronto are in scope. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Trustwave
- PCI DSS accreditation date
- 01/11/2017
- What the PCI DSS doesn’t cover
- Only online billing (via Paypal) through the Egress website is covered.
- Other security certifications
- Yes
- Any other security certifications
-
- NCSC Commercial Product Assurance (CPA)
- NCSC Pan Government Accreditation (PGA)
- Common Criteria
- Cyber Essentials Plus
- FIPS 140-2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ ISMS Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Egress service model is ITIL v3 compliant and has defined processes and procedures for Change and Configuration Management. The Service Management team are responsible for the coordianting and scheduling of changes.
Configuration Management is managed by automation tools that track the states of desired configurations and report on deviations, in addition with audit logs. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Egress conduct quarterly penetration tests with external providers, plus whenever there is a major change to the network or a significant information security incident. Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Egress has a full Security Incident and Event Monitoring (SIEM) service that caputures all the logs from the components in the infrastructure and proactively monitors them to provide realtime alerts to the Operations team.
Incidents are responded to based on the defined severity. - Incident management type
- Supplier-defined controls
- Incident management approach
- An Security incident is reported to Customer Services channels (via telephone, email, logging a ticket or online chat). A Security Incident is then passed to the Operational Security team to assess the impact and of the incident and engineer resource is engaged to investigate if a breach has occurred and take appropriate action.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £100.00 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- There is a trial period normally run for no more than 30 days, however this can be arranged to be extended in special circumstances