Energy and Compliance Technology Ltd

C365Cloud CAFM Software

C365Cloud CAFM system allows organisation to proactively and by exception manage and monitor compliance across multiple companies, sub-companies, premises, and groupings. With hundreds of individual modules to choose from: HelpDesk, PPM, Asset Management, Fire, Gas, Electric, Asbestos, LOLER, Legionella. Enable your workforce to manage by exception with C365Cloud.

Features

  • Live, interactive dashboards to overview compliance.
  • Manage the big 6 compliance areas.
  • Provides management of all third-party suppliers and internal operatives.
  • On device quality assurance.
  • Real-time, RAG compliance dashboards to determine compliance status.
  • Mobile working offers cross platform support across Apple IOS/Android/Windows.
  • Planned and reactive maintenance.
  • Interactive floor plan to highlight where assets are located.
  • Barcode/QR code scanning of assets.

Benefits

  • Intuitive and easy to use.
  • Real time reporting.
  • Manage by Exception with automated alerts and scheduled reporting.
  • Reduction in administration errors, cost and time by automating workflows.
  • Increase field worker productivity.
  • Customisable workflows - automatically route actions to nominated personnel.
  • An award winning audit trail function.
  • Quickly upload and categorise thousands of historic electronic reports.
  • Unlimited users.

Pricing

£10,000.00 an instance a year

Service documents

Framework

G-Cloud 12

Service ID

9 1 4 0 2 9 4 2 7 6 1 4 4 7 6

Contact

Energy and Compliance Technology Ltd James Elwis
Telephone: 01924 669940
Email: jelwis@compliance365.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
C365Cloud is a modular software. This means each C365Cloud module can work as a standalone module but can be seamlessly integrated with others to provide organisations with one system for compliance management.
Cloud deployment model
Public cloud
Service constraints
Access to the internet and a modern internet browser.
System requirements
Internet access 1Mbps minimum

User support

Email or online ticketing support
Email or online ticketing
Support response times
Client specfic SLA timescales are applied
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Once the system has implemented the C365Cloud Help Desk manage in accordance with the following Key Performance Indicators;

Priority 1 – Core System Critical: downtime affecting all C365Cloud service users
Response time: Respond within 2 hours and recover within 4 working hours (During normal working hours) – 95%

Priority 2 – Incidents which result in an interruption to business performance but not causing major disruption
Response time: Respond within 8 hours and recover within 24 hours – 95%

Priority 3 – Bug Fix – Incident causing an individual disruption without a suitable work around and being available
Response time: 2 working days – 95%

Priority 4 – Minor Bug – Incident causing an individual disruption without a suitable work around being available
Response time: Next feature release
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All clients receive direct support in on-boarding specific to their requirements.

We apply a “Just in Time” Training methodology to ensure maximum effectiveness in line with roles and responsibilities and relevant areas of C365Cloud. Our usual approach is train-the-trainer, which is typically the preferred approach of our clients.

User manual PDFs covering all functions are also issued at mobilisation and re-issued by automated email ahead of new version releases. Role Specific User Manuals and ‘how to’ guides are also available to individual Users based on their level of access and/or responsibility via their various dashboards.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data is provided back to the client in a pre-agreed secure format.
End-of-contract process
The end of contract process is agreed with the client at the start of the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
C365Cloud has an outstanding level of customisation available to customers – permissions, forms, reports, dashboards, branding etc.

Scaling

Independence of resources
Load balancing and automatic scaling of backend services are used to ensure demand is met for each client.

Analytics

Service usage metrics
Yes
Metrics types
Metrics supplied are based on client requirements.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported directly from the website in a variety of formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Word
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% System Availability
Approach to resilience
Availability zones allow us to provide redundancy across 3 phisically separated loacations.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management access is limited based on client requirements using pre-defined roles based access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a full Information Security Management System using ISO27001 Guidelines.
Information security policies and processes
We have a full Information Security Management System using ISO27001 Guidelines.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our processes are aligned with ISO27001 and incorporate specific policies for change and release management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AWS Security Hub is used as a central point for internal vulnerability monitoring. This is composed of several additional services allowing for monitoring of Firewall, User and System configurations. In addition, AWS GuardDuty is utilised to monitor malicious activity and unauthorized behaviour.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AWS GuardDuty is used to monitor malicious activity and unauthorized behaviour.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management approach is aligned with ISO27001. Specific incident management policies are in place with named staff responsible for managing an incident. The policy is regularly reviewed.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000.00 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents