Bytes Software Services

Bytes Asset Management Service

The Bytes Asset Management Service (AMS) is an intelligent component based service that provides Public Sector organisaions with the ability to pro-actively discover, track and manage their software, hardware and cloud assets - improving business processes, addressing compliance risks, and reducing costs. bsscloud

Features

  • Contract entitlement and analysis
  • Technology Health Checks
  • Software license reviews and audits
  • Review of software licence lifecycle
  • A full Software Asset Management solution
  • Hosted services, or on premise
  • Asset management for cloud services

Benefits

  • Risk reduction in your software estate
  • Cost reduction through rationalisation
  • Cost avoidance by identifying surplus licenses
  • Cost containment by identifying the optimal approach
  • Identify licenses that can move to the cloud

Pricing

£1000 per unit

  • Education pricing available

Service documents

G-Cloud 9

913962670280127

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

chris.swani@bytes.co.uk

Planning

Planning
Planning service Yes
How the planning service works After an initial scoping project with the customer, a full statement of works will be provided detailing the time and resources required from both the customer and Bytes. A project delivery plan will be delivered showing timescales and milestones of the project, as well as deliverables and outcomes.
Planning service works with specific services Yes
Hosting or software services the planning service works with Hosted asset management

Training

Training
Training service provided Yes
How the training service works Bytes will provide full training to customers on the use of the asset management platform and underlying software technology. Traning is also provided on processes and procedures to fully make the most of the asset management platform, ensuring data and entitlement information is kept fully up to date.
Training is tied to specific services Yes
Services the training service works with Bytes Asset Management

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works User management, service management and helpdesk support.

Service scope

Service scope
Service constraints Support is provided from Bytes offices in the UK.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response time is within 4 working hours, weekdays only
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support levels are within 4 working hours, weekdays only, and remotely. All customers are provided an account manager and a technical account manager. All support is provided within the price of the Asset Management platform at no extra cost.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Snow Software

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £1000 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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