Cognition24

XCD Implementation and Support

We have the resources, skills, knowledge and understanding to maximise your XCD implementation and investment.

XCD is a leading HR and Payroll solution on the Salesforce platform. Functionality includes Gross & Net (UK) Payroll, Time Management, Expenses, Learning/Talent, Recruitment, and associated functions (Workflow, Reporting, BI, Automation, Document Management, mobile).

Features

  • XCD HR and Payroll healthcheck
  • XCD HR and Payroll advisory and implementation services
  • Full UK net payroll for public sector and mid enterprise
  • ERP integration for Finance, PSA, time clocking, biometrics and more
  • Full suite covering full employee lifecycle (recruit to retire)
  • Gross & Net (UK) Payroll
  • Time Management
  • Expenses
  • Learning/Talent
  • Recruitment

Benefits

  • Improve Return on Investment
  • Increase Adoption
  • Enable business transformation
  • Rapid implementation methodology
  • Managed service focused on ongoing benefits realisation
  • Improved Reporting to support effective decision making
  • Cost effective, value and outcome driven
  • Fully integrated on the Salesforce platform
  • World class ERP offering integrating with FinancialForce
  • Over 20 years delivering HCM solutions into Public Sector

Pricing

£350 to £1,300 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@cognition24.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 1 3 6 2 0 6 2 0 8 8 2 1 9 2

Contact

Cognition24 Andy Nellis
Telephone: 07971498575
Email: andy@cognition24.com

Planning

Planning service
Yes
How the planning service works
Cognition24 will conduct a series of workshops with the Client to understand the organisation and the outcomes they need, allowing us to define and document requirements for their business processes.

We then work with the Client to take into account software functionality and industry best practices to complete the high level solution design and plan the roadmap for the solution.

We adopt an agile approach to enable the Client to identify priorities and achieve benefits quickly. Our iterative approach takes account of overall solution design and wider organisational goals and objectives. It manages costs more effectively and reduces the impact on internal resources which in turn improves user adoption.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • XCD HR and Payroll
  • Salesforce

Training

Training service provided
Yes
How the training service works
Our training strategy is dependent on the needs of the Client organisation.

We have experience in the design of appropriate training materials, delivered through virtual classrooms, online self-paced learning and live classroom sessions.

Our training is aligned to helping the organisation achieve the outcomes it is looking for, enabling users with the right technology to make their jobs more rewarding day-to-day and driving a quick return on investment.

Our Training strategy adopts a mentored where appropriate. This increases user adoption and improves the transfer of knowledge to key stakeholders.
Training is tied to specific services
Yes
Services the training service works with
  • XCD HR and Payroll
  • Salesforce

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We configure and play back the solution through a series of sprints. In parallel we work with the Client on the migration and cutover strategy and plan, all the while taking into account their change management strategy. Ensuring the organisation is ready for the business change being enabled by the solution.

Our FastStart implementation methodology enables our Clients to start realising the return on investment within weeks not months.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • XCD HR and Payroll
  • Salesforce

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide a flexible, managed service support model for XCD on the Salesforce platform, and its integrated ecosystem including FinancialForce.

XCD is continually developing, and we understand better than most that this brings certain challenges. Keeping up to date with improvements, enhancements and changes can feel like a full-time job. With several releases a year, it can be a difficult task without the resources and skills to review, evaluate and choose which features will benefit your organisation.

Our XCD Managed Service takes on the responsibility for you. We’ll manage your environment and if required any connected applications. This gives you peace of mind with transparent and manageable expense. Our XCD Managed Service can also provide you with additional flexible support as and when required to allow you to focus on running your organisation.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: Target response time: One (1) Business Hour
Priority 2: Target response time: Eight (8) Business Hours
Priority 3: Target response time: 48 Business Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
1st line - incident logging and end-user service requests
2nd line - technical support for Salesforce Admin and simple development tasks
3rd line - more complex support issues and development requirements

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £1,300 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@cognition24.com. Tell them what format you need. It will help if you say what assistive technology you use.