CDW Limited

CDW Informatica Master Data Management (MDM) and Informatica Data Quality (IDQ)

Industry leading Master Data Management engine enables data from any systems to be centrally controlled via our Multidomain Hub.
Creates master (golden record) for: patient, clinician, staff, claimant, suspect, POLE, person of interest, citizen, supplier, contract etc. Provides data matching, history, workflow, security and centralised access to core data assets.


  • Master records across a wide variety of core data assets
  • Prebuilt 360 solutions, data models, governance, workflows, and accelerators
  • Intelligent data matching allowing for known nicknames and aliases etc
  • View of data asset history and audit trail
  • User friendly thin client user interface
  • Show relationships between data assets
  • Fully flexible and extensible data model, scalable for high volumes
  • Enrich data on-the-fly with Data as a Service
  • Data remediation workflows
  • Informatica MDM solutions implemented in many Public Sector organisations globally


  • Deduplicate core data assets, scales for future data requirements
  • Master: patient, clinician, employee, claimant, student, person of interest, citizen
  • Master: vehicle, supplier, suspect, contract, household, POLE
  • Full data audit and data lineage
  • Supports multi level model with multi level data authority/sign off
  • Full hierarchical view of core data designed for non-technical users
  • Data snapshot at point in time
  • Language Processor - Find matches using nicknames, phonetics, and alias
  • Prevention against fraud, prevent duplicate payments
  • Provide validated and standardised data for operational and analytical processes


£140,860.80 a unit a year

  • Free trial available

Service documents

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G-Cloud 12

Service ID

9 1 3 4 9 0 9 6 5 9 0 8 2 9 5


CDW Limited Andy Wood
Telephone: 0161 837 7744

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Master Data Management (MDM) and Informatica Data Quality (IDQ) can be used as a stand alone service or as part of the Informatica Intelligent Data Platform providing ETL, Data Quality, Data Masking and Data Engineering. The solution includes data governance features including lineage, business glossary/ solutions to support GDPR compliance.
Cloud deployment model
Hybrid cloud
Service constraints
A light weight application called a Secure Agent needs to be installed on a server (this could be on an on-premise server, or on an AWS or MS Azure server) in order to process the integration data.
System requirements
  • Microsoft Windows or Linux
  • Microsoft SQL Server, Oracle Database or IBM DB2
  • Requirements are for modules hosted outside of Informatica cloud services

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Premium Success support program is tailored for small/medium enterprises needing response times for business-critical implementations. The Premium Success support program provides unlimited access to Informatica's support services, Global Customer Support, during business hours - Monday to Friday 09:00 to 17:30 (excluding public/bank holidays).
Response times: Priority1 - 2 hours, Priority 2 - 4 hours, Priority 3 - 8 hours. In addition, where Data Privacy Management is part of the solution then mission critical support is applied for these elements, with P1 - 30 Minutes, P2 - 2 Hours and 24x7 follow the sun support and weekend support via telephone.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Informatica follows WCAG 2.0 guidelines.
Web chat accessibility testing
None completed.
Onsite support
Yes, at extra cost
Support levels
Informatica Global Customer Support (GCS) offers three levels of Cloud support programs: Basic Success, Premium Success and Signature Success. The Premium Success support program has been included in the price and is tailored for enterprises needing committed response times for business-critical implementations. The Premium Success support program provides unlimited access to Global Customer Support during business hours for all assisted support needs. The response times for Priority 1 is 2 hours, Priority 2 is 4 hours and Priority 3 is 8 hours. Additional information can be found on the Informatica GCS website. Premium Success is included within the pricing.
Support available to third parties

Onboarding and offboarding

Getting started
Informatica offers a wide variety of training environments to meet your needs, including instructor-led courses at Informatica Training centres, onsite at your location, virtual classroom, and web-based self-study courses:
- Free online training is available at the Informatica Success Portal which provides a training path from getting started to more complex subjects such as cloud analytics and provides access to best practice documents.
- Informatica Global Education Services offers public courses for all our products. Instructor-led training provides students with lectures, hands-on labs and demonstrations to match job role requirements and to prepare students to become Informatica certified. Intensive, role-based training is conducted in fully equipped, world class Informatica Training centres worldwide.
- Onsite training courses are designed to meet your specific business needs and requirements.
- The Informatica Virtual Academy (IVA) offers scheduled instructor-led, interactive training classes through Webcasts. IVA delivers standard course material, with hands-on labs and instructor interaction, directly to the desktop. Sessions are scheduled frequently and at different times of the day, allowing you to pick the times that are most convenient to you.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All user data can be exported from the environment at any stage, including when the contract ends.
All user data hosted by Informatica can be completely purged when the contract ends.
End-of-contract process
The customer's licenses on the organisation to access the service are removed and no users can access the application.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
Designed for use on mobile devices
Service interface
Description of service interface
Master Data Management (MDM) and Informatica Data Quality (IDQ) has a flexible user interface which allows for creating configurable user interface that could be associated with workflow tasks and user actions. In addition, it allows for dashboard creation that can be assigned to home pages based on user roles. It also has a flexible data model for attribute creation, rule engine to create and configure new rules as well as enterprise workflow engine to create and configure processes.
Browser-based clients leverage the accessibility features within the browser and within the users operating systems.
Accessibility standards
None or don’t know
Description of accessibility
Accessibility testing
None completed.
What users can and can't do using the API
All integration mappings and services, as well as monitoring services are exposed over the ReST API. All users with access to the tool, will also have access to the API.
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers ensure that customers are segregated via security management processes/controls

Informatica continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. Informatica maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the Informatica capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.


Service usage metrics
Metrics types
Operational Insights provides metrics on number of integration jobs run and their performance. Global performance statistics are available publicly on our trust site.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Supported export formats are appropriate to the type of data being exported, and include Excel and PDF. Other formats can be configured, for example, XML and JSON.
Export to file / data store to support reporting applications can be configured. It is also possible to expose metadata to third party reporting tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • EDI
  • HL-7
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON
  • EDI
  • HL-7
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service has availability of 99% with down time being used for upgrades.
Approach to resilience
Information available on request under a Non Disclosure Agreement (NDA).
Outage reporting
Public dashboard via the trust site, as well as email alerts.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
All cloud data warehouse services depend on the Secure Agent to access client application, relational database, and file sources and targets The Secure Agent and integrates with Third-party authentication programs to define permissions and the external provider handles authentication.
Access restrictions in management interfaces and support channels
Administrators using the solution can employ a wide array of security technologies to maintain the integrity of the user identity and environment, such as the SAML identification provider, the entity identification, single sign-on and single logout service URLs, signing certificates, encryption certificates, and many more. Two-factor authentication also enables stringent security. Administrators can assign different roles to users to maintain the principle of least privilege; users are only granted access to the capabilities needed to perform their function.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
SSAE 16 certified

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available upon request following completion of a Non Disclosure Agreement (NDA).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes to Informatica services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow Informatica incident response procedures. Exceptions to change management processes are documented and escalated to Informatica management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Informatica performs vulnerability scans on the host operating system, web applications, and databases in the ICS environment. Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. Informatica is responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection. Informatica works closely with our partners AWS and Azure to maintain the integrity of the ICS environment.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Informatica deploys (pan-environmental) monitoring devices to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: Port scanning attacks, Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses), Application metrics, Unauthorised connection attempts. Near real-time alerts flag potential compromise incidents, based on Informatica defined thresholds.
Informatica's Incident Response procedure stipulates that Informatica Global Customer Support (GCS) team will notify customer by email within the agreed upon SLA of any confirmed information security incident. Furthermore, Informatica status can be monitored 24x7 at the Informatica Cloud Trust site,
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are logged to Informatica Global Services via phone, online or email. When a Case is opened, a Case number is automatically generated which is used by the customer track progress. The Project's Primary Contact will automatically receive an email confirming the opening of the Case. The customer will be asked to provide or confirm information about the environment and to describe the problem, question or issue. GCS and the customer will agree on the priority of the Case. For high-priority Cases, the primary concern is to find a way for customers to achieve their objective as quickly as possible.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£140,860.80 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
Master Data Management projects are usually organisation-wide, affecting multiple parts of a business. Any MDM trial will need to evaluate both the technology and the necessary business process changes. Informatica has a wealth of experience and understands the challenges with successfully trialling and implementing Master Data Management programs.
Link to free trial
Download link is available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.