Six Degrees Technology Group Limited

Six Degrees Livenumber for Business Continuity Planning

A business-grade resilient service, providing Business Continuity and Disaster Recovery for inbound PSTN telephone numbers. Designed to be used in conjunction with our SIP, it can be used with Geographical and Non-Geographical numbering in disaster scenarios where the customer needs to route their inbound calls to different terminating numbers.

Features

  • Individual translation for single DDI's
  • DR translation plan for multiple DDI's or number ranges
  • SMS sent to confirm activation or deactivation of routing plan
  • Full audit trail, individual logins and specific role based access
  • Support for geographical, non-geographical, UK and International number ranges
  • Number porting – retain existing numbers
  • Business grade IP telephony

Benefits

  • User friendly web interface to access system
  • Accessible from any device connected to the internet
  • Support for geographical, non-geographical, UK and International number ranges
  • Number porting – retain existing numbers
  • Resilient solution with automatic failover
  • Proactively managed service
  • Single or multiple number DR translation plans can be invoked
  • Secure and ISO 27001 compliant

Pricing

£0.15 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 1 2 3 0 0 2 4 1 5 5 1 6 1 3

Contact

Six Degrees Technology Group Limited Rob Walton
Telephone: 07813303485
Email: publicsector.sales@6dg.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Livenumber must be used with the Six Degrees SIP Trunking service.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
This service can only be used with Six Degrees SIP trunking and with Six degrees Ofcom allocated number ranges, or numbers from other providers that have been ported into Six Degrees.
System requirements
  • Individual nominated users with user/range admin/customer admin privileges
  • The user portal is an internet-facing service- internet access requirement.
  • Phone numbers/Ofcom allocated numbering/ported-in numbers from other provider(s).
  • Configured BCP with alternative target numbers when DR is invoked.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Service Description for all SLAs and KPIs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full support of services are provided as standard via our Support Desk. The Support Desk is available 24x7 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided.

Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.

All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Not applicable for SIP services.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Microsoft Word and Excel
End-of-contract data extraction
Not applicable.
End-of-contract process
We will provide transition services within reason to help the customer move to another service.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None.
API
No
Customisation available
Yes
Description of customisation
The Livenumber is a fully featured business continuity and disaster recovery telephony solution. The service can be used with any number type including geographical and non-geographical, UK and international. Any requests for further customisation will be considered on a case by case basis.

Scaling

Independence of resources
We proactively manage our network capacity to ensure we have sufficient headroom. We configure all customer trunks with their number of contracted channels to ensure one customer cannot impact another customer's ability to use the service.

Analytics

Service usage metrics
Yes
Metrics types
Service usage data is available for users of the platform. We are able to provide statistics that show the number of user logins to the portal, call volumes and call completion success rates.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not applicable for SIP services.
Data export formats
Other
Other data export formats
Not applicable.
Data import formats
Other
Other data import formats
Not applicable.

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Access to the Livenumber user portal is subject to end user authentication. Web server traffic is secured using a secure HTTPS web connection. Vulnerability scanning schedule to ensure a secure system and therefore minimising potential compromises.
Data protection within supplier network
Other
Other protection within supplier network
Data within the Six Degrees network is routed across private network infrastructure that is current and running supported code versions, hence secure and supported. Customer data is stored within our UK based data centres (data sovereignty) which are subject to associated level of security.

Availability and resilience

Guaranteed availability
99.99% uptime for resilient SIP trunks and an R-Factor greater than 85.
Approach to resilience
Our service is designed with no single points of failure - we have geographically diverse and highly available session border controller clusters, multiple physical and logical carrier trunks and a multi-path QOS enabled MPLS network over which services run.
Outage reporting
We have a suite of network management tools that proactively alert should there be any service issues.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Authentication is based upon individual usernames and complex passwords per user which are created by Six Degrees system administrators, or Customer Administrator role. The end user is prompted to change their password at first login.
Access restrictions in management interfaces and support channels
Only authorised contacts are granted access rights to the service. The Support Desk will only accept requests from authorised contacts. Communication with anybody at Six Degrees will need to be pre-approved by a known individual in writing. Management of the infrastructure is via dedicated connectivity and out of band of customer data and customer networks
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance (LRQA)
ISO/IEC 27001 accreditation date
17/04/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Convergent Network Solutions
PCI DSS accreditation date
01/06/2018
What the PCI DSS doesn’t cover
Only the physical and environmental security at Six Degrees' data centres in Birmingham, London and Studley were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services with Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
Other security certifications
Yes
Any other security certifications
  • PSN Compliance Certified
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials & PSN
Information security policies and processes
All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.
Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations , as well as internal technical auditing of our systems through the use of various integrity checks. This ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Six Degrees (Public Sector) run an internal vulnerability test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Public sector patching policy. This conforms to the PCI-DSS standard.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Six Degrees (Public Sector) have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI DSS standard.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI DSS.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£0.15 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can provide free Livenumber channel rental for a period of 3 months, the customer pays for call usage.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.