Stream Networks Ltd

StreamCloud Backup

StreamCloud BackUp is a simple to deploy Cloud Backup and Disaster Recovery agent that ensures businesses meet those all important regulatory obligations. Hosted and supported wholly within the UK, this scalable backup operates at granular level which makes it ideal for every type of internet connectivity.

Features

  • Remote Access
  • UK Hosted
  • UK Supported
  • 24/7/365 Support
  • User Defined Backup Schedule
  • Flexible Recovery
  • Automatic Reporting

Benefits

  • Meet regulatory obligations
  • Demonstrate data is secure for commercial insurance purposes
  • Support business growth with scalable technology
  • Works on all types of connectivity
  • Optional 256bit AES Data Encryption

Pricing

£3.00 per gigabyte per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

912275776767970

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to StreamCloud Virtual Servers
Cloud deployment model Private cloud
Service constraints Not compatible with Linux
System requirements
  • Management Access
  • Operating System Licence (if applicable)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Stream Networks can provide bespoke training agreements to cater for the needs of any organisation.

As standard, all organisations will receive a handover document and user documentation guides where appropriate.

Both onsite training and remote training options are available.

All customers will be assigned a designated Account Manager who will serve as their primary point of contact throughout the duration of any agreement with Stream Networks.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers will not need to extract, as this is a standalone backup service of data primarily held elsewhere, not under the control of Stream Networks
End-of-contract process After the initial contract period, the service operates on a rolling monthly contract, however standard cancellation terms of 3 months written notice is required. Upon the receipt of a cancellation request, a service cease date will be agreed between customer and Stream Networks. After this date, all customer data will be purged and destroyed by Stream Networks.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Service is accessed through a pre-installed standalone application which communicates with our Cloud environment. Each user can have specific access and can determine the frequency and backup program to their individual needs.
Accessibility testing None undertaken.
API No
Customisation available No

Scaling

Scaling
Independence of resources We proactively monitor usage across our network and its infrastructure, ensuring that no part of our network is running at over 60% utilisisation. Once 60% is reached, we plan to implement new resources, ensuring that these are in place by 80% utilisation. This means our network is always below 80% utilisation, and that demand by all users does not affect performance of others.

Analytics

Analytics
Service usage metrics Yes
Metrics types We are able to see the volume of data backed up, when it has been backed up and the recovery points of the data.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold R1Soft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data Exports not required - StreamCloud backup is a mirror image of their server/specific folders. We do not export data, we only mirror it.
Data export formats Other
Other data export formats Data Exports not required
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • .Doc

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network AES 256 Bit

Availability and resilience

Availability and resilience
Guaranteed availability 100% availability across our Core Network.

Users are refunded to the following standard: For each FULL percentage point (1%) by which the Availability in a Measurement Period is reduced below the target Availability (or First Measurement Period Availability where applicable), a Service Credit shall be due to the Customer equal to 5% of the Service Fees payable by the Customer in respect of the Services for such Measurement Period.
Approach to resilience Available upon request
Outage reporting Our service reports outages by sending email alerts to all users who have subscribed to our network alerts. We recommend during the onboarding process that all customers sign up to receive these alerts.

We also have a Public Dashboard on our website, detailing "Service Status" in a traffic light model Red = Service Down, Amber = Partial Service, or Green = Service Running as Expected. We also provide information on expected resolution times, and any planned maintenance that could affect service.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels During the onboarding process, we will ask for a list of approved contacts to be provided. These contacts will be the only persons who Stream Networks liaise with.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 03/04/2017
What the ISO/IEC 27001 doesn’t cover Product Design and Development
Contact with Special Interest Groups
The separation of development testing and operational environments
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • PCI Compliant Data Centre
  • ISO 9001:2007

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management approach is in accordance with our ISO9001:2008 and ISO27001:2013 accreditation. Processes capture who requested the change and why, who will implement the change, process tracking and assessment of the risk and contingency plan.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach As part of our ISO 27001 accreditation, we carry out stringent Risk Assessment and Contingency Planning exercises. The threats are identified internally by a dedicated manager. We will deploy patches in a timely manner, in accordance with manufacturer/software author recommendations of severity, ensuring all customers are not affected and in accordance with all Service Level Agreements
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We identify potential compromises by carrying out risk assessment and contingency plans in accordance with our ISO 27001 compliance. When finding a potential compromise, a risk assessment will be carried out to determine the influence the compromise could have on the business, from here, a contingency plan will be drawn up. We respond to any incidents immediately, and ensure our customers are updated in accordance with our Service Level Agreements.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach As part of our ISO 27001 accreditation and compliance, we have a set process for incident management. Users can reprot incidents in a number of mediums, including telephone and email, we will then follow the process to deal with the incident accordingly. We will provide incident reports in both in writing.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.00 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full service availability - limited time period, 14 days

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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