Program Framework

Microsoft Project Online Cloud Migration

Helping you to migrate from Project Server on premise systems to Project Online cloud service. Ensuring migration success though best practice approach, and briefing your team on the opportunities that come with cloud.

Features

  • Move quickly to Microsoft Project Online from Project Server
  • Deploy enhancements delivered through cloud
  • Get full briefing on innovation opportunities

Benefits

  • Applies migration best practice
  • Benefits from our experience of having delivered many migrations
  • Reduces migration risk
  • Makes sure you get the most from Project Online innovations

Pricing

£15000 to £40000 per instance

Service documents

Framework

G-Cloud 11

Service ID

9 1 1 7 1 0 2 0 1 8 3 1 0 4 1

Contact

Program Framework

Lawrie Siteman

+44 20 8942 9708

lawrie.siteman@programframework.com

Planning

Planning service
Yes
How the planning service works
Service includes assessment of current deployment, briefing and planning, test migration, live migration. May include enhancement of configuration to make the most of new cloud features, redevelopment of reports to make use of Power BI, knowledge transfer to project managers and administrators.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Project Online

Training

Training service provided
Yes
How the training service works
We can provide all levels of training, with courses for:
a) team members
b) project managers
c) portfolio managers
d) resource managers
e) executives
Training is tied to specific services
Yes
Services the training service works with
Microsoft Project Online

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Typically delivered in two stages: firstly we would design, develop and test the migration using your current implementation on the Project Server as a basis for setting up the Cloud version, adjusting the configuration and enhancing it where possible. The live migration phase will include the data migration to go live, also covering knowledge transfer to your admins and project managers, brief the support team and activate our support service, enrol the users and hand over the live service.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Achieved through an initial test migration which will allow full evaluation of functionality and performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
During the migration, we would provide the Silver level of support, which has the response times documented below. As administrators and with customer permission, we can log onto the tenant and review the issue first hand. If security does not permit, we would screen share with a customer user.

Customer users have online access to our support desk to see status of requests at all times.

Service scope

Service constraints
The only service constraints we have seen in the many migrations we have done are related to customer staff availability.

User support

Email or online ticketing support
Email or online ticketing
Support response times
During Migration, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours
Minor Issues (Few or no users impacted) - 16 business hours
Queries - 4 business days
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours
Minor Issues (Few or no users impacted) - 8 business hours
Queries - 2 business days
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
During Migration, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours
Minor Issues (Few or no users impacted) - 16 business hours
Queries - 4 business days
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours
Minor Issues (Few or no users impacted) - 8 business hours
Queries - 2 business days
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£15000 to £40000 per instance
Discount for educational organisations
No

Service documents

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