Program Framework

Microsoft Project Online Cloud Migration

Helping you to migrate from Project Server on premise systems to Project Online cloud service. Ensuring migration success though best practice approach, and briefing your team on the opportunities that come with cloud.

Features

  • Move quickly to Microsoft Project Online from Project Server
  • Deploy enhancements delivered through cloud
  • Get full briefing on innovation opportunities

Benefits

  • Applies migration best practice
  • Benefits from our experience of having delivered many migrations
  • Reduces migration risk
  • Makes sure you get the most from Project Online innovations

Planning

Planning
Planning service Yes
How the planning service works Service includes assessment of current deployment, briefing and planning, test migration, live migration. May include enhancement of configuration to make the most of new cloud features, redevelopment of reports to make use of Power BI, knowledge transfer to project managers and administrators.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Project Online

Training

Training
Training service provided Yes
How the training service works We can provide all levels of training, with courses for:
a) team members
b) project managers
c) portfolio managers
d) resource managers
e) executives
Training is tied to specific services Yes
Services the training service works with Microsoft Project Online

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Typically delivered in two stages: firstly we would design, develop and test the migration using your current implementation on the Project Server as a basis for setting up the Cloud version, adjusting the configuration and enhancing it where possible. The live migration phase will include the data migration to go live, also covering knowledge transfer to your admins and project managers, brief the support team and activate our support service, enrol the users and hand over the live service.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Achieved through an initial test migration which will allow full evaluation of functionality and performance.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works During the migration, we would provide the Silver level of support, which has the response times documented below. As administrators and with customer permission, we can log onto the tenant and review the issue first hand. If security does not permit, we would screen share with a customer user.

Customer users have online access to our support desk to see status of requests at all times.

Service scope

Service scope
Service constraints The only service constraints we have seen in the many migrations we have done are related to customer staff availability.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During Migration, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours
Minor Issues (Few or no users impacted) - 16 business hours
Queries - 4 business days
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours
Minor Issues (Few or no users impacted) - 8 business hours
Queries - 2 business days
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels During Migration, support is at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours
Minor Issues (Few or no users impacted) - 16 business hours
Queries - 4 business days
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours
Minor Issues (Few or no users impacted) - 8 business hours
Queries - 2 business days
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £15000 to £40000 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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