IT Lab Limited

OKTA Implementation and Support

IT Lab are a strategic partner of OKTA, enabling IT Lab to provide specialist OKTA support for strategy, design and implementation. IT Lab are also able to on-board applications to the OKTA platform giving customers the ability to administer, secure and access all applications through the OKTA platform.

Features

  • Specialist OKTA support provider
  • Delivery of high quality, tailored services
  • Management of cloud, 3rd party and on premise services
  • Cross service management and integration
  • Business case assessment, review and development
  • Assessment and recommendations relating to federated management
  • Migration and transition services
  • Application on boarding and delivery

Benefits

  • Single portal management
  • On boarding of any applications
  • Large number of applications available
  • Simplified user management
  • Simplified provisioning
  • Rapidly scalable management

Pricing

£550 per unit per day

Service documents

G-Cloud 9

911589528885142

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works We will check which applications currently in use will be able to integrate with Okta seamlessly and those that will require more work. Following this assessment we will assess the client to see whether the investment is feasible both operationally and commercially in their environment.
Planning service works with specific services Yes
Hosting or software services the planning service works with OKTA

Training

Training
Training service provided Yes
How the training service works End user training provided onsite or remotely
Training is tied to specific services Yes
Services the training service works with OKTA

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our experienced engineering team together with our Project Management team, will seamlessly integrate all business apps, that are in scope, with the least amount of downtime to the business ensuring all steps and changes are well communicated.
Setup or migration service is for specific cloud services Yes
List of supported services OKTA

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We will ensure that a selection of users are able to login to their applications from locations they are permitted from and that the experience is as expected. Various login methods and devices will be used.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by the its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24.7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold OKTA

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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