Telefonica UK Limited

O2 Cellular WAN

The Cellular WAN service is a portable, convenient and affordable way to use cellular-network connectivity to create a true WAN extension. Using a pre-configured plug-and-play router, O2 Cellular WAN works straight out of the box. So your network connection can be up-and-running in minutes. All you need is power.

Features

  • Specialist assistance with data, hardware and payment plans.
  • Enterprise controls and secure access for users to backend systems
  • Utilises other UK Mobile Network Operators when O2 coverage unavailable
  • Provides Rapid-Deployable solution for customer to use in remote locations

Benefits

  • Quick and easy deployment
  • Secure connectivity
  • Flexible and scalable connecting any number of devices
  • Reliable, Secure, Telco Grade Solution
  • Increased efficiency by improving complexity and improving workflows
  • Trial Option Available
  • UK-only or Global Connectivity options
  • Ideal for remote or short-term connectivity

Pricing

£41.80 an instance a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

9 1 1 1 1 0 0 3 9 8 1 8 3 0 8

Contact

Telefonica UK Limited Neil Cruden
Telephone: 07872015506
Email: g-cloud_framework@o2.com

Service scope

Service constraints
None
System requirements
Not applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
Emails can be sent to cellularwansupport@asavie.com at any time but may not be actioned until the next working day if sent outside Customer Service Hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Incident Classification of P1, P2, P3, P4, P5 & P6. Service Charter available upon request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is led by the Onboarding Manager and comprises of two elements. Firstly establishing the Account Structure. Secondly the On boarding Manager leads a process to roll out devices to the Customer’s location following the processing of the customer order form. Secondly the On boarding Manager leads a process to roll out devices to the Customer’s location following the processing of the customer order form.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
MS Word
End-of-contract data extraction
Only billing data and specific SIM related data is held on the platform which can be downloaded if required.
End-of-contract process
Offboarding is led by the Offboarding Manager who leads a process to decommission users, network access and devices and reconcile final invoice within the terms of the Contract.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Additional information can be provided on request
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Cradlepoint UK Ltd (hardware) / Asavie Technologies Ltd (service management)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Not applicable to this service
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
The self service portal is available 24/7
Approach to resilience
O2 Network resilience incorporated into service management SLAs
Outage reporting
Service Management reporting processes

Identity and authentication

User authentication
Other
Other user authentication
Not applicable for the service
Access restrictions in management interfaces and support channels
The platform is roles based from a security perspective
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
17/01/2019
What the ISO/IEC 27001 doesn’t cover
All relevant areas covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Mobile network is CAS(T) certification
Information security policies and processes
Mobile network is CAS(T) certification

Telefonica implements all the security features defined by the main standardization and regulatory bodies

ISO-IEC series 27000

ISO/IEC 27000:2009

ISO/IEC 27001:2005

ISO/IEC 27002:2005

ISO/IEC 27011:2008

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Follow best practices
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Follow best practices
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Follow best practices
Incident management type
Supplier-defined controls
Incident management approach
Follow best practices

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£41.80 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please contact O2 for further details

Service documents