OneLogin Inc

OneLogin Enterprise Identity and Access Management

OneLogin provides a platform for managing user identities in the cloud and behind the firewall, and comes complete with secure single sign-on across desktops, Web and mobile devices, federated search, user provisioning with entitlements, real-time synchronization of users and entitlements across all directories, multi-factor authentication, VPN integration, and compliance reporting.


  • Single Sign On
  • Unified Directory
  • Automated, Role Based User Provisioning and de-provisioning (JML)
  • Strong Authentication (MFA/2FA)
  • Mobile Identity Management
  • Reporting, Auditing and Compliance


  • Increased Enterprise Compliance
  • Measurable Cost Reduction
  • Higher Efficacy for IT Identity Teams
  • Increased Operational Efficiency
  • Reduced Shadow IT
  • Faster on-boarding/ off-boarding of users
  • Greatly improved application roll out times
  • Unify cloud applications, and legacy on premises applications (HTTP)


£0.88 to £8.00 per user per month

Service documents

G-Cloud 10


OneLogin Inc

Daniel Power

+44 7976 131765

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Active Directory, LDAP, G Suite/Google, selected HR Systems (Workday, Namely, Ulti-Pro, BambooHR)
Cloud deployment model Public cloud
Service constraints No
System requirements Accounts need first name, last name, username and email

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 to 24hrs dependent on the service plan purchased.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Online - Community based support and online documentation.

Standard - (included in our Starter and Enterprise Plans) - 12x5 phone support, 12x5 online support.

Premium - (Included in our Unlimited Plan) - 24x7 phone support, 24x7 online support, priority response times.

VIP - Premium Features, Guaranteed SLAs, Priority Access, VIP Phone Lines, Dedicated Account Manager, Proactive Alerts, Sandbox Account.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started OneLogin provides onboarding services and offer onboarding documentation and online training on best practices and configurations of features.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users can use the API to export information or use our reports feature and export to a csv format.
End-of-contract process Customers are responsible of deleting account and notifying OneLogin if they do not want the contract to renew.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is only fully functional in the OneLogin app.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have only performed internal testing based on the standards.
What users can and can't do using the API Dd, edit or delete users and attributes. Also can export/forward events items.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No


Independence of resources The high availability architecture of our application and elastic load balancing of services


Service usage metrics Yes
Metrics types Customers can subscribe for status updates and our availability metrics are available at For service metrics regarding usage of the service, those are available through our API or reports feature.
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can use the API to export information or use our reports feature and export to a csv format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Private WAN

Availability and resilience

Availability and resilience
Guaranteed availability OneLogin offers 99.9% uptime but strives to always be available.
Approach to resilience A two-tier system is used, Admin and SSO. Admin tier contains the master database (and replica) with front servers to support admin functions for account configuration. SSO tier utilizes read-only replicas of the database with front servers and is fed traffic through Elastic Load Balancers to ensure high availability.
Outage reporting Service outages are reported through a third party service, where customers can register to be notified of service outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted via a unique user ID and a password in compliance with our password policy. When outside of the corporate network, an additional factor is required.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TUV Nord
ISO/IEC 27001 accreditation date 11/7/2014
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 6/2/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Nothing
PCI certification Yes
Who accredited the PCI DSS certification Self-Assessment
PCI DSS accreditation date 13/05/2016
What the PCI DSS doesn’t cover Nothing
Other security certifications Yes
Any other security certifications
  • Soc 1 (SSAE-16/ISAE 3402)
  • SOC 2 (AT 101)
  • TRUSTe Certified Privacy
  • EU-US Privacy Shield

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes OneLogin has created its policies and processes based on the ISO 27001:2013 framework.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach OneLogin has a documented SDLC policy for making changes to the application, database and operating systems. The policy includes planning, restricted access, testing, approval, deployment, and monitoring.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach On an ongoing basis, vulnerability scans are performed on the application, quarterly third party researchers also perform vulnerability assessments, and a bug bounty program is in place. Reported vulnerabilities are tracked and remediated by Engineering or TechOps, depending on the nature of the issue.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach OneLogin uses several automated tools to monitor system performance, administrator actions, potential security threats and resource utilization. The tools provide a dashboard and/or alerts that are received by designated teams to respond.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A team is composed of the CTO, CISO, TechOps and Engineering performs incident response processes. Detection, validation and containment is performed by TechOps with support from CTO. TechOps and Engineering are involved in remediation and recovery of the application.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.88 to £8.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Unlimited Users
3 Company Apps
5 Personal Apps
Directory Integration
OneLogin Mobile OTP
OneLogin Mobile
Online Support
Link to free trial


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