Beyond Systems Limited

Oracle Business Intelligence Cloud Support Services

Assisting the move to cloud based Oracle BI Solutions. Incorporating on-premise training, hybrid cloud solutions including Software as a Service (SaaS) and support services focused around Oracle BI Cloud Services including Oracle Analytic Cloud. Helping clients explore their data using Data Discovery tools and cloud hosted dashboards and analytics.

Features

  • Flexible implementation models for Oracle BI
  • Skills transfer of BI and data visualization
  • Post-implementation support and maintenance
  • Pre-defined delivery packages
  • Cloud accelerator pack for small-medium well defined projects
  • Custom delivered Software as a Service (SaaS) option
  • Cloud based training
  • Strategic reviews and cloud migration assessments
  • Flexible Oracle Business Intelligence support

Benefits

  • Experienced consultants in 10+ successful implementations
  • Proven implementation approach
  • Engage business users from the outset
  • Experience of tracking key metrics
  • Expert Oracle Business Intelligence support

Pricing

£450 to £1300 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 0 9 5 5 9 8 0 4 8 6 2 0 6 4

Contact

Beyond Systems Limited

Mark Daynes

08450940998

mark.daynes@wegobeyond.co.uk

Planning

Planning service
Yes
How the planning service works
We would assess from a quantifiable perspective metrics such as the total number of users, the number of concurrent users, the total data volumes, the requirements for incremental or full volumes of data to be transferred on a daily basis, etc. In addition we look at security, data sovereignty, response times. These metrics when assessed together enable us to architect a schematic for the setup and sizing of the cloud components that will be required to underpin the service.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Oracle

Training

Training service provided
Yes
How the training service works
We provide comprehensive training for all aspects of Oracle BI Cloud solutions, from modelling through analytics/dashboard development all the way to data discovery tools and mobile solutions such as Oracle Synopsis
Training is tied to specific services
Yes
Services the training service works with
Oracle

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We assess the data and structures that are to be migrated from on-premise to cloud and architect alongside the client how these can be migrated most effectively to a cloud environment. Each assignment will be different as in certain circumstances it will be necessary to move data wholesales to a cloud environment from on-premise whilst on other occasions it may be that only partial extracts are performed. In terms of the "programs" and not the data, then where there is the provision of on-premise software ( such as Oracle BI Enterprise Edition ) then if we were to convert to Oracle Analytic Cloud we'd work with the customer to explain the differences between the programs and assist with the porting process to the new technology.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have numerous performing testing analysis techniques including assessing the database performance. Quality Assurance is performed as a constituent part of our methodology.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We can provide multiple types of support services depending on the needs of the customer.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
During working hours Mon-Fri 9.00 -17.00 - questions are acknowledged same day. Response times are rolled forward to the next working day if raised at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
With any assignment we undertake we will discuss with the customer as the level of support that they require and make appropriate provisions.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle Corporation

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450 to £1300 per person per day
Discount for educational organisations
No

Service documents

Return to top ↑