Dedicated Physical Integration
UKFast’s eCloud Dedicated Physical Integration service is designed to streamline the transition to the cloud by providing physical dedicated server space for legacy systems within secure, cloud-enabled data centres, enabling you to connect seamlessly to your cloud solution for a complete end-to-end service.
Features
- House Physical legacy equipment securely
- UK owned and operated data centres
- Connect into our enterprise-class eCloud platforms
Benefits
- Flexible solutions based on the physical scale of requirement
- 100% UK based and operated ISO accredited data centres
- Tier 1 / IL0-IL4 (OFFICIAL / OFFICIAL-SENSITIVE) data centres availability
- Highly qualified, UK-based level3 certified support technicians on hand 24/7/365
- Carrier-neutral facilities with multiple tier 1 and 2 carriers.
- SC cleared operational staff
Pricing
£600 a server a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@ukfast.co.uk.
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Framework
G-Cloud 10
Service ID
9 0 8 3 9 6 3 0 6 6 4 5 2 1 3
Contact
ANS GROUP LIMITED
Gary Greenall
Telephone: 0800 923 0601
Email: gcloud@ukfast.co.uk
Service scope
- Service constraints
- All planned maintenance is covered by a mandatory 5 day notice period. We reserve the right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by UKFast and does not extend into the customer's application stack.
- System requirements
-
- Proof of license ownership for customer-provided Microsoft licenses
- Customers must adhere to fair use policy and ToS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- From 15 minutes but Severity and SLA dependent
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
-
All UKFast customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service.
Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with UKFast.
Customers are assigned a support "pod" based on the type of solution they have with UKFast. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution.
Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Getting started documentation is available at https://docs.ukfast.co.uk
We offer services to enable seamless on-boarding and collaborate to design a bespoke solution to meet your requirements. An onboarding process would typically include - Discovery process / Timeline setting / Risk assessment / Implementation process / Quality Assurance - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Microsoft Word
- End-of-contract data extraction
-
At the end of the contract any customer data stored will only be extracted by UKFast with the prior consent of the customer.
UKFast shall purge and destroy (as defined in security accreditation for different ILs) customer data from any of its own equipment after the contract ends. - End-of-contract process
-
A similar process to on-boarding is provided for customers wishing to leave UKFast. We provide full transitional services at an additional charge (please refer to the pricing document for more details). An example phased off-boarding process is as follows:
1. Discovery: UKFast meets the customer’s new provider who will lead the project
2. Timelines: Timelines are agreed where possible and alternatives offered when needed
3. Risk: UKFast identifies any risks that may not be apparent to the new provider or that are inherent to the UKFast solution
4. Implementation: UKFast assists the new provider if needed
5. Quality Assurance: UKFast offers a debrief and review meeting if the new provider requires.
Network-based WAF customers will need to point their DNS records away from UKFast's name servers and back to their own (or new suppliers) name servers.
Using the service
- Web browser interface
- Yes
- Using the web interface
- MyUKFast enables users to manage their dedicated physical integration servers as necessary, including provisioning new servers, scaling resources, and monitoring infrastructure performance.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- MyUKFast is in the process of being rebuilt from the ground up. This will deliver a fully-accessible web interface
- Web interface accessibility testing
- Testing against WCAG has been performed to understand requirements for MyUKFast rebuild.
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- QoS policies / guaranteed resources
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Other
- Other metrics
- A range of metrics available via Monitoring as a Service
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
Network availability - 100%
Infrastructure availability - 99.99%
Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance.
Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met. - Approach to resilience
- UKFast owns and operates a 5.52MW tier 3 1,000 rack data centre estate. This contains multiple physically separate buildings, connected by dedicated fibre. High voltage power connections are provided from separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 or greater across the whole facility. The complex has a power density of over 6KW per square foot, providing diverse A & B power to each data rack, and all eCloud service platforms are supported from quadruple power feeds. The data centre complex is supported by 9MW of standby generation with over 100,000 litres of fuel storage and eight hour fuel supply SLA. All critical services are supported by 4.6MW of UPS power and 4.9MW of data centre cooling. The public sector hosting suite has fully resilient networking, switches, carrier-redundant leased lines, power and backup generators, all separated from the rest of the UKFast network and data centre complex.
- Outage reporting
- A public status page is available on the UKFast website, which shows live status of our core network and infrastructure along with details of any incidents. Customer notifications are managed via our ticketing system accessible via MyUKFast.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management access to environments is strictly restricted to authorised and vetted personnel only. Granular access rights ensure individual personnel have access to only the resources they need in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal privileged networks and are not accessible to the internet or external networks.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 23/06/2016
- What the ISO/IEC 27001 doesn’t cover
- All processes are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Ultima Risk Management
- PCI DSS accreditation date
- 22/08/2016
- What the PCI DSS doesn’t cover
- Office network not covered as this has no access to client infrastructure.
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber essentials / cyber essentials+
- SOC 2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- An ISO27001-compliant information security management system is operational
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB).
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Internally designed and developed threat monitoring system is run on all infrastructure.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- ISO27001-complaint processes and systems for incident response are operational.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £600 a server a month
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@ukfast.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.