Fordway

Design, Migration and Optimisation for Office 365, Intune and associated services

Fordway helps organisations leverage Azure, Office 365 and their associated services such as Intune, Enterprise Mobility + Security, Skype for business and Microsoft Teams. We provide IT Consultancy to design, deploy and manage your Azure services allowing you to focus on business priorities.

Features

  • Architect an Office365 environment to meet business objectives.
  • Discovery workshops to review your current environment
  • Design, migration, optimisation and ongoing management of Office 365
  • Intune, Sharepoint Online, OneDrive for Business, Power BI
  • Skype for Business, Microsoft Teams, Microsoft Streams, Microsoft Flow
  • Azure Active Directory plus Multi factor authentication
  • Azure Active Directory design migration and optimisation
  • Enterprise Mobility and Management configuration and optimisation

Benefits

  • Benefit from the cost savings of public cloud
  • O365 services architected to your requirements
  • Ensure costs and services are sustainable and manageable
  • Scaleable services to meet demand and usage patterns
  • Project Managed transition to public cloud using PRINCE2 and Agile
  • Managed hand over, documentation and knowledge transfer as required
  • Optional 24 x 7 Service Desk
  • Microsoft O365 subscription management through Fordway CSP partnership
  • Intune desktop, laptop and mobile device management implementation
  • Fully managed service if desired

Pricing

£0 per user per month

Service documents

G-Cloud 10

907927917807558

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Planning

Planning
Planning service Yes
How the planning service works 1) Review services to be migrated into cloud or to be set up
2) Service implementation and migration planning
3) Managed migration from existing service where needed
4) High level and Low level design process as appropriate
5) Service transition to in house or Fordway support, as applicable, once service migrated
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Office 365
  • MS Intune
  • MS Azure Active Directory
  • MS Azure IaaS
  • MS Azure PaaS
  • MS Azure Functions
  • MS Power BI
  • Offie 365 Advanced Threat Analytics

Training

Training
Training service provided Yes
How the training service works Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
Training is tied to specific services Yes
Services the training service works with
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works 1) Review services to be migrated into cloud or to be set up
2) Service implementation and migration planning
3) Managed migration from existing service where needed
4) High level and Low level design process as appropriate
5) Service transition to in house or Fordway support, as applicable, once service migrated
Setup or migration service is for specific cloud services Yes
List of supported services
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works QA and testing agreed as part of service migration planning and delivery

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works All Fordway G-Cloud services
MS Office 365
MS Azure
MS Power BI
MS Intune
Amazon Web Services
Google G-Suite

Service scope

Service scope
Service constraints UK service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Defined SLA offered with 4 incident Priority levels and defined Major Incident process
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype or other major IM service
Web chat accessibility testing None
Support levels Defined according to SLA required.
P1 - major service impact
P2 - significant service impact
P3 - individual users impacted
P4 - no user impact/information
Technical Account management available, service cost dependent on scope of requirements

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £0 per user per month
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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