Exponential-e Ltd

Single Sign On (SSO)

Okta is a leading identity solution providing single-sign on, multi-factor authentication, access provisioning and lifecycle management for cloud based applications. The Okta Identity Cloud is an independent and neutral platform that securely connects employees, partners, contractors and customers to the right technologies at the right time from any device.

Features

  • Single Sign On
  • Adaptive Single Sign On
  • Universal Directory
  • Lifecycle Management (Provisioning)
  • Advanced Server Access
  • Multi Factor Authentication
  • Adaptive Multifactor Authentication
  • CIAM (Customer Identity)
  • Integration to Active Directory
  • API Access Management

Benefits

  • Securely store users and passwords
  • Enforce password policies
  • Seamless access from any device or location
  • Reduced helpdesk cost, and password resets
  • Passwordless experience
  • Reduce users and customers IT friction
  • Automate joiner, mover, leaver process
  • Increased security, including instant account deprovisioning
  • Reduce audit time and risk
  • No hardware, quick to deploy

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Okta has extensive list of integrations with can be viewed at https://www.okta.com/resources/find-your-apps/ however via various different types of connectors Okta can integrate most applications subject to scope.

Some main integration partners include:

Slack
Box
Office 365
Salesforce
Cloud deployment model Public cloud
Service constraints None
System requirements Appropriate Licensing and access for integration entities.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 Hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Business Hours (0900-1700), weekdays excluding Bank Holidays. Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays. 24x7x365, including Bank Holidays.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Okta provides end user adoption toolkits to enable organisation and communication departments to effectively train and support users in the move ove to the Okta platform. Okta also offers a range of training for admin staff to ensure full capability to install and manage Okta. Okta offers three support tiers to match your organization's needs; Basic, Premier and Premier Plus. Basic Support - The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Premier Support - The Okta Premier Success Package gives you access to live and pre-recorded training, 24x7 support with 1 hour response times, FAQs, on-line user guides, and tutorials so you get the most value from Okta. Premier Plus Support - The Okta Premier Plus Success package offers the most exclusive level of support. In addition to your own support number and priority routing to support engineers, you’ll work with a named Customer Success Manager (CSM), who is dedicated to understanding where your business is today, where you’d like to be tomorrow, and how Okta can help you get there.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
End-of-contract process Okta is a subscription based software so customers will have the opportunity to renew their licences before their contract comes to an end, this can be a 1 or multi-year term. If the customer chooses not to renew, the contract is ended.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application is available at no extra cost.
API Yes
What users can and can't do using the API Ordinary users cannot access the Okta APIs. API access is restricted to administrators for application configuration. Okta's API is a REST API based upon CRUD principles (Create, Read, Update and Delete). The CRUD principles using via the API can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Modular licensing allows for specific solution creation per customer. Dashboard and branding can be altered to meet customer requirements. Users can can create different tabs to prioritise applications that they use more often than others. Users can configure Okta to password vault, personalised applications as well as mandated company applications.

Scaling

Scaling
Independence of resources Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can damage productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Okta maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance. In addition, Okta applies rate limits to eachoprganisation to ensure that no one organisation takes resources from others.

Analytics

Analytics
Service usage metrics Yes
Metrics types While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
Data export formats
  • CSV
  • Other
Other data export formats LDIF
Data import formats Other
Other data import formats Via the Okta API

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Identity is Always On, and so are we. We built the Okta service for high availability and a guaranteed uptime. https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
Approach to resilience Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
Outage reporting You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication There a multiple authentication options including inbound SAML, oauth2.0, username and password and multi factor authentication.
Access restrictions in management interfaces and support channels Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication Users are defined as administrators within the service itself. Access is determined based on delegated administration rights.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Not applicable
PCI certification Yes
Who accredited the PCI DSS certification Blackmores UK
PCI DSS accreditation date 19/3/2019
What the PCI DSS doesn’t cover Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services
Other security certifications Yes
Any other security certifications CAS(T) NCSC-264868406-1689

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Details available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £24.19 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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