HyperGrid Inc.

HyperCloud

HyperGrid's HyperCloud is a multi-cloud management platform that also includes billing, multi-tenancy, and self-service capabilities. HyperCloud supports on-premises infrastructure (VMware vCenter/vCD, Microsoft HyperV, KVM etc.) as well as public cloud platforms (AWS, GCP, Azure, and many more).

Features

  • Consistent management across multiple clouds - private and public
  • Self-service application life cycle management onto any infrastructure
  • Deep multi-tenancy; multiple providers, groups and users
  • Extensive application blueprint library; App store for the enterprise
  • Real-time reporting of all resource consumption
  • Cloud Cost Optimization - cost reporting across multiple platforms
  • Governance with user entitlements, spending limits, resource leases
  • Application modeling and intelligent workload placement for apps
  • Rate cards; per tenant markup for app and infrastructure services
  • Security with Virtual Private Clouds, network ACLs and security groups

Benefits

  • Eliminate cloud complexity for deploying traditional and modern apps
  • Simple, single-click deployment on any cloud without learning every cloud
  • Completely isolate workloads and users; maximize resource utilization
  • Build new apps for the organization quickly; share throughout organization
  • Easily track current resource utilization for tenants and users
  • Understand cloud costs and easily reduce overspend and wastage
  • Policy-based control over consumption; automatic wastage reduction
  • Deploy apps on cloud that meets requirements at lowest cost
  • Detailed showback & chargeback per tenant for all consumed resources
  • Multi-layered security for apps and VMs on all clouds

Pricing

£5.25 to £7.5 per virtual machine per month

Service documents

G-Cloud 10

907224423975519

HyperGrid Inc.

Giri Fox

+44 (0)203 553 3662

emea_sales@hypergrid.com

Service scope

Service scope
Service constraints Software add-on or extension

Yes, but can also be used as a standalone service
What software services is the service an extension to

On-premises infrastructure including, but not limited to VMware, Hyper-V, KVM, and BareMetal. Also public clouds including but not limited to Amazon, Azure, Google, Alibaba, Digital Ocean, and Rackspace.
System requirements
  • HyperCloud runs in a single VM.
  • CPU, Memory, and storage requirements depend on usage.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

Sev 1 Less than 1 hour (phone call required) Sev 2 Less than 2 business hours Sev 3 Less than 4 business hours Sev 4 Less than 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 24x7 support, standard price and configuration for premium support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started With the initial installation which is included by HyperGrid, knowledge transfer and basic onsite training is included. We also have online training, and user documentation available for access.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Applications inside VMs and containers are not affected. They remain running in the cloud environments to which they were deployed. Any configuration such as BluePrints, Plugins, or billing information can be exported into JSON format.
End-of-contract process Included in the price of the contract is full access to the HyperCloud software, and all of it's capabilities. Support contract is included, as well as access to updates and patches. Everything is bundled in a single package for easy delivery and consumption.

Using the service

Using the service
Web browser interface Yes
Using the web interface Everything is done and accessed via the HyperGrid portal, and the web interface. All changes and configurations are done through standard web portal access.
Web interface accessibility standard None or don’t know
How the web interface is accessible The HyperGrid service is offered through a standard web portal and can be accessed freely with the proper login credentials. Forms/templates are used primarily with drop downs.
Web interface accessibility testing None
API Yes
What users can and can't do using the API HyperGrid offers very open API policies allowing users to integrate into existing software and hardware platforms. Our APIs allow users to automate and customize workflows to the specific needs of your organization. We provide a detailed documentation of APIs along with documented examples of how they can be used (structure, return results etc.). We actively contribute to development of customer community by continuing to build scripts based on our API to help drive faster time to value for our customers. Many users/customers have already created custom scripts using our API calls that have been shared with the community.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources True multi-tenancy and VPC functionality allows administrators to put limits on resource sharing and who has access to what. There are hard boundaries created to ensure resources are not being taken by any one user limiting the experience of other machines in the same environment.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Password protected- LDAP/Active Directory authentication
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • The service can backup configuration of the HyperCloud service itself
  • Integration natively into backup software services such as Veeam.
Backup controls We provide native integration into backup services such as Veeam. Native defined backup policies and schedules from Veeam can be applied to Virtual Machine workflows. Virtual Machine backups and restores can be managed from HyperCloud. The backup enterprise manager can also be launched directly from HyperCloud for deeper configuration and management.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability HyperCloud offers a 99.95% SLA. we offer service credits
Approach to resilience HyperCloud is a Cloud Management Portal/System installed on the customers existing IaaS. We also offer a SaaS CMP offering.
Outage reporting APIs and SMTP Email alerts.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Through username/password as well as key/secret key for user interfaces and APIs.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach HyperCloud Portal offers a set of network security features which include: - Integrated VPC firewall - Automated firewall rule provisioning - Automated vLAN provision - Automated Subnet provisioning - Automated ACL provisioning - Automated Security Group provisioning - IP/NAT - RBAC (Users and Groups and solution is Multi-Tenanted) - LDAP/ Active Directory
Information security policies and processes Not Applicable - this is dependent on the physical location that the solution is deployed in. HyperCloud uses Full RBAC, tenant, network, and provider isolation models are in place to protect the integrity of all services and data within the system.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach HyperCloud Portal logs all actions such as provisioning, configuration, de-provisoning, cloud end point addition, permission changes, approval-based changes into an audit change log. This can be exported to a SysLog. All logging in CEF format for easy integration with external tools (for example, SIEM). In the HyperCloud scenario as all HyperCloud technology is deployed within a customer controlled datacentre(s).
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security regression testing is part of every release roll out of the product. We have a monthly cadence of releasing software updates to our product but would consider an out-of-cycle updates for critical patches. We get information on potential threats from severa sources including automated vendor notifications
Protective monitoring type Supplier-defined controls
Protective monitoring approach Not applicable in a HyperCloud scenario as all HyperCloud technology is deployed within a customer controlled datacentre/s
Incident management type Supplier-defined controls
Incident management approach HyperGrid support operates on a proactive support model as the 1st line of support. A TAM is assigned to the account for proactive support and monitoring. Provides live data and events to the TAM and support team worldwide. Support is 24x7x365

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £5.25 to £7.5 per virtual machine per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We have a platform that can be accessed remotely to review cost analytics and billing. Further testing for on-premises, or public cloud deployment available upon request. Typical testing runs for 2 weeks.
Link to free trial
Link to free trial https://hypercloud.hypergrid.com/landing/index.html

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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