CACI UK Ltd

CACI MooD 16 & 17 Software Licence Support [SW17]

The MooD 16 & MooD 17 Support Service operates across the MoD to deliver the provision of technical support, modelling advice and guidance and training to deliver a committed, energised and productive MooD community.

Features

  • Inbound/proactive outbound support, incident/problem management
  • Software version upgrade, bug triage and fixes across MooD components
  • Scalable Infrastructure management and support with backups, recovery processes, services
  • Deployed Operational Architectures and Side-by-Side Business Modelling & Architecture-guidance
  • Advising on Industry Standards & Architecture Frameworks inc System Interoperability
  • Modernisation of MooD 16 Applications, MOTs, exploiting MooD software releases
  • Ideation & Hothousing through-rapid, business driven Prototyping
  • Driving user Self-Sufficiency through training and user education
  • Community-Building: forums, facilitated collaboration, inc NatSec & Industry Partners

Benefits

  • Self-sufficient and empowered MOD Teams embed architectural rigour into Support
  • Committed, energised, empowered, trained communities of MOD MooD users
  • Streamlined, multi-channel domain-relevant support process minimise downtime, improves productivity
  • Define and share Digitised Operating Model content to defence partners
  • Rapid prototyping delivers business wins and disruptive innovation
  • Collaboration and IKM across organisational silos and defence partner ecosystem
  • Target inefficiencies via analysis of Operating Models to improve outcomes
  • Rapid protoyping, enabling MoD to do difficult things, driving ROI
  • Digitised end-to-end Operating Model in DE&S and FLC-Commands enables collaboration

Pricing

£1,500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 0 7 1 6 6 1 5 9 1 9 0 3 9 5

Contact

CACI UK Ltd CACI Digital Marketplace Sales Team
Telephone: 0207 602 6000
Email: digital.marketplace@caci.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
All MooD 16 and MooD 17 software support services.
Cloud deployment model
Private cloud
Service constraints
None.
System requirements
  • Microsoft SQL
  • Microsoft Windows
  • Microsoft Office

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response to email is due within 4 hours on Monday to Friday from 09:00 to 17:00 excluding national holidays. Immediate response to phone and online requests business hours Monday to Friday. Online support portal available 24/7. Dedicated customer account manager available business hours. Enhanced levels of support are also available at extra cost
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Skype
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Onsite support is available through a Managed Service, pricing is dependent on the number of end users and support levels defined. A Technical Account Manager will be provided as will a customer account manager. Additional services include but are not limited to training, modelling support, model definition, design, configuration and test services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The user is fully supported through an online support capability, user documentation and onsite training can be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Microsoft Office
  • Microsoft Visio
End-of-contract data extraction
Data can be exported to removable media, office file format or any requested database.
End-of-contract process
On Contract close CACI deliver a full transition and close down service. All exportable data will be provided on removable media.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Solutions can render within the browser or be accessed by an app on a mobile device. Service to the solution can be contracted to be the same across both mobile and desktop.
Service interface
Yes
Description of service interface
Web interface.
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
Software can be configured to requirements.

Scaling

Independence of resources
Solution Software is load balanced on Private Cloud infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
Usage trends and connections.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Administrative rights permit data export.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • PowerPoint
  • PDF
  • ODBC
Data import formats
  • CSV
  • Other
Other data import formats
  • ODBC
  • Excel
  • MS Project
  • XMI

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.
Data protection within supplier network
Other
Other protection within supplier network
Private Cloud Hosting is provided by customer and as such meets their specific data protection and security requirements.

Availability and resilience

Guaranteed availability
This is different per contract/solution/infrastructure. Information available on request against a specific configuration, subject to Private Cloud hosting SLA's as specified by customer.
Approach to resilience
Available on Request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Full security permission model, details available on request.
Access restriction testing frequency
At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • Accreditation held by cloud service provider

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Available on Request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on Request
Vulnerability management type
Undisclosed
Vulnerability management approach
Controls need to be in pace by the cloud hosting provider, application vulnerability is controlled and managed via CACI MooD vulnerability and patch management process (more details available on request)
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on Request.
Incident management type
Supplier-defined controls
Incident management approach
Available on Request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
MODNET if required

Pricing

Price
£1,500 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.