i10

Cloud Organisational Insight & Intelligence

Extract deep insight from structured and unstructured data using AI, data analytics and machine learning to deliver real-time analytics. Understand and improve people, leadership, organisation, technology, innovation and organisational agility. Develop high-performing teams and optimise culture.

Use cases: strategic planning, cultural change, innovation, risk management, digital transformation, agile maturity, resilience.

Features

  • Measure key metrics against indexes developed by behavioural experts
  • In-depth cultural analytics with unrivalled insight
  • Diagnose issues, design improvements for optimal performance
  • Real-time situational awareness and in-depth insight
  • Gain clarity on how your organisation can improve its performance
  • Data analytics, natural language processing (NLP), entity extraction
  • Understand influential people / influencers: Organisational Network Analysis (ONA)
  • Sentiment analysis, network analysis, net promoter score (eNPS)
  • Qualitative and quantitative research approaches, proven techniques
  • In-depth insights and recommendations: dashboard reporting, visualisation, advanced filtering

Benefits

  • ‘Always on’ approach: continuous, real-time insights
  • Enables effective strategic planning and decision-making
  • Continuous and data-driven insight and organisational intelligence
  • Strategic planning, culture change, innovation, risk management, resilience, digital transformation
  • Use insight to adapt as circumstances continue to change
  • Full situational awareness of your organisation
  • Improve your productivity with cloud and digital transformation projects
  • Enable and optimise remote working, greater collaboration, and better networking

Pricing

£345 to £1,495 a person a day

Service documents

Framework

G-Cloud 12

Service ID

9 0 6 4 1 7 7 6 1 6 9 5 5 8 9

Contact

i10 Mark Hastings
Telephone: 07572116001
Email: mark.hastings@i-10.co.uk

Planning

Planning service
Yes
How the planning service works
We provide a comprehensive planning service to support the implementation of cloud hosting or cloud software. We conduct a variety of qualitative and quantitative analysis and discovery techniques to understand your user needs and business requirements (both functional and non-functional).

We focus on a rigorous understanding of the current landscape (as is) in order to define the target state (to be) and the steps to get there to ensure the solution fully supports business and technology objectives and departmental priorities.

This allows us to create a robust and detailed plan to safely transition your legacy estate to cloud hosting and/or software services. We ensure we design user-focused solutions that are secure, scalable and built on open standards.

We support you through your entire transformation journey, from up front technology strategy formulation, to user needs and business analysis, and right through to service design and transition, putting you in a position to deliver outstanding customer/user/citizen experiences.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Knowledge transfer is critical to us.

We provide a comprehensive training service to support the successful adoption of your cloud services.

We work closely with our clients to fully understand their training needs and build a customised approach to ensure the transition to cloud services is successful.

We can provide a range of training delivery options from on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions.

Our assignments usually include working in a joint team with our clients. We actively help to coach and train your staff throughout our engagements, through a collaborative and transparent approach. We like to co-locate with your staff, and invite any member of your organisation to join our collaborative online workspace to work and create alongside us. We work collaboratively and transparently, utilising the latest technology and embedding a co-creative approach within the team.
Learning doesn't stop at co-working: we also offer more formal training and coaching approaches.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We analyse and map your business needs, as-is and to-be architecture and technologies to identify opportunities, benefits and recommendations. We analyse where these components are currently delivered by a bespoke custom-built solution, a product or commodity service, and identify duplication and potential alternatives. We will then develop plans and a roadmap to transform.

In establishing a migration plan, we will create a portfolio of applications and services and challenge the justification for their continued operation. Often services are retained on premise because it takes effort to decommission them: in a cloud environment, with charging based on usage, reducing services to the essential ones will reduce both migration and ongoing running costs. During the migration itself, pre and post testing is recommended to ensure the migrated environment is compared to a solid baseline.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We’ll design, build, test and iterate services with ongoing quality assurance and performance testing using an agile, iterative approach.
Delivering a minimum viable product helps gain consensus on the viability of the product or service, and allows user feedback to define and prioritise future changes.

We’ll establish and manage an appropriate level of testing in terms of quality and capabilities of the service in line with delivery plans, validation and verification of systems against user and business requirements.

Performance testing ensures that the system performs adequately under anticipated loads and to determine how the system recovers following abnormal load. Performance and stress testing ensures systems are not compromised. Automated testing enables consistency, and can be supplemented by end user testing for specific use cases that cannot be simulated.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support is tailored to each client engagement based on client and user needs.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is tailored to each client engagement based on client and user needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£345 to £1,495 a person a day
Discount for educational organisations
No

Service documents