Content+Cloud Ltd

Microsoft 365 Training and Adoption

Content+Cloud offers a variety of training services from the formality of a 'how to' class to more informal workshops, floor walking, drop-in sessions.  We help users to get started, navigate their way around, and ask any questions about the change. Content+Cloud can develop an effective network of Microsoft 365 Champions.

Features

  • Training plan
  • Microsoft 365 adoption
  • Communications plan
  • Ensure the success of the solution post-implementation
  • Training documents, videos and events
  • Classroom style training
  • Live online training and recorded sessions
  • Admin Training
  • Power user training
  • Training needs analysis

Benefits

  • Provide training documents, videos and events
  • Run coaching sessions with Managers to explain the business goals
  • Highlight the 'what's in it for me' for their team
  • Hear their feedback and build buy-in and enthusiasm.
  • Develop a champions network, with quick-start guides to support them
  • Combat resistance to change any negative attitudes towards the technologies
  • Combat resistance to change any negative attitudes towards the technologies
  • Create videos to promote specific ways of using new technologies
  • Encouraging the business to uptake of new tools

Pricing

£550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 0 6 3 9 5 1 2 4 0 4 3 1 4 3

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
We will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.