Arch

Web design and development - WordPress

With in-house WordPress skills we can help maintain your current WordPress website, extend an existing solution or help you develop a brand new online presence. We can also help develop custom plugins and unique functionality to set your website apart from the competition.

Features

  • Cross browser and device testing
  • Website development
  • Website design
  • Data migration
  • Efficient, agile development methodologies

Benefits

  • Strict delivery schedules
  • Agile development minimizes specification-delivery diverge
  • Fully responsive website
  • Ground-up, custom platform

Pricing

£1000 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 0 6 0 7 4 8 6 4 9 0 0 0 1 4

Contact

Arch

Ross Linnett

01914328092

info@wearearch.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday-Friday 9-5
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support - 9-5:30
Additional support available on request
Support available to third parties
No

Onboarding and offboarding

Getting started
All of our software comes with full training and support. Specific training sessions, including on-site and additional documentation can be provided on request
Service documentation
No
End-of-contract data extraction
Users have full access to their data when they are in contract with us and a data-dump can be provided on request should the client need it.
End-of-contract process
All of our clients data can be collated and provided on request at the end of the contract with no additional cost unless otherwise explicitly stated during contract agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We can either provide a dedicated mobile solution or a responsive web-based interface. All core features work across all platforms, exact behaviour and limitations subject to contract.
Service interface
No
API
Yes
What users can and can't do using the API
Our web based services come with their own REST API and specific API end-points and functionality can be developed on request
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our service is completely bespoke and we work with the client and their requirements in order to offer a personalised solution

Scaling

Independence of resources
We ensure that all users are appropriately segmented throughout our infrastructure which is on a global scale. We ensure that resources are reasonably allocated to all users based on their specific requirements and we never over-subscribe our servers. Users infrastructure can also be scaled on request.

Proactive monitoring and alerts also allow us to keep a close eye on performance across our entire network.

Analytics

Service usage metrics
Yes
Metrics types
We provide service usage metrics and analytics on request and we also offer the ability to hook into existing metric data systems.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can make a request to us to have their data exported.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • MySQL
  • Zip
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
MySQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee 99.5% uptime
Approach to resilience
We do the following to ensure resilience:

Load balance all traffic
Provide no architectural single-point-of-failure
Allow resource bursts to cope with traffic spikes
Enforce secure transit of all data where required
Provide full daily offsite backups as standard
Provide proactive monitor and alerts
Offer DNS resilience using the IP AnyCast network
Outage reporting
Email alerts
Mobile notifications
Desktop notifications
Private dashboard
API

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Access token/key
Access restrictions in management interfaces and support channels
All access to management interfaces is strictly controlled and issued by the management team of the appropriate department.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security governance is subject to best practice and leading industry standards but not officially accredited
Information security policies and processes
Our security policies are independant and in-house but ensure:

Authorised access is enforced,
All sensitive data is encrypted and verified,
All access is recorded and audited,
All data is transferred securely

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are scheduled in advance and all stakeholders informed of the impact and disruption times.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use a number of techniques to ensure vulnerabilities and potential threats are identified and resolved quickly. We pe-test our infrastructure and our application code as well as adopt strict testing procedures. We also involve an independent system operations expert to verify our infrastructure and application code on a regular basis.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a 24/7 proactive monitoring tool which constantly monitors our infrastructure for potential outages and vulnerabilities. We are also able to detect attacks and respond quickly using this method. Catastrophic failure is actioned upon immediately and all other issues are responded to in conjunction with the clients support contract and our SLA.
Incident management type
Supplier-defined controls
Incident management approach
All clients have a documented way of supplying incident logs and support requests. Typically this is done via email, telephone or other agreed communication channel. Incident reports are provided on request and the level of detail, format and delivery is subject to request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 per unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

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