EntServ UK Ltd part of the DXC Technologies Group

DXC Technology NHS Digital Worker - Robotics Process Automation (RPA)

DXC's NHS Digital Worker provides the NHS with on-demand robots (Robotic Process Automation) from a NHS compliant cloud leveraging reusable assets driving cost reduction and process improvement in in clinical administration, HR and Finance with no upfront fees on a fully variable model achieving in year payback.

Features

  • NHS Compliant Cloud based Robotic Process Automation (RPA)
  • Re-usable assets in expanding catalogue of process automations
  • Fully variable consumption based model
  • Rapid delivery of self-financing proof of concept
  • Fully compliant with all NHS security and regulatory standards
  • DXC's Automation Factory for rapid cost effective development
  • Real-time management and workload orchestration
  • APA platform is designed to deliver RPA and AI technologies.

Benefits

  • Rapid deployment of Robotic Process Automation in the NHS
  • Reduction in complexity and up-front costs of deploying RPA
  • Massive reduction in administrative burden
  • Pay-per-use model means NHS get predictable monthly price
  • Re-usable assets reduces development costs and time to deploy
  • No up-front consultancy or investment in infrastructure and resource
  • Process discovery and capture tools, to unlock automation opportunities.

Pricing

£3.80 per unit per hour

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 0 4 9 4 6 7 4 8 4 9 8 7 0 7

Contact

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No constraints
System requirements
No specific system requirments

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support provided 24/7 365. Typical response time 1 hour.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
DXC operates an Operations Center to respond to Incidents and Service Requests submitted by Customers through their Technical Representatives and Level 1 support functions. The Operations Center is open three hundred sixty-five (365) days a year, twenty-four (24) hours a day, seven (7) days a week and receives Incident and service requests submitted via a DXC approved service management tool. The Operations Center conducts business in English. Level 1 support for Subscribers, including all support for Subscribers’ individual devices and applications, is Customer’s sole responsibility.
Support available to third parties
No

Onboarding and offboarding

Getting started
Initial engagement typically takes the form of an on-site workshop to enable the trust to identify suitable processes for automation. Training will be provided if required on the data capture and process visualisation tools.
Service documentation
No
End-of-contract data extraction
No customer data is stored in this service.
End-of-contract process
Beginning ninety (90) days before the Agreement is scheduled to expire, or promptly following issuance of a termination notice, the Parties will have the following responsibilities.
DXC will:
(a) Give periodic notice to Customer of pending expiration or termination of the Agreement
(b) Over-write all storage media after (i) receiving Customer’s notice that Customer Data and Customer’s software has been removed or, if no such notice is received (ii) thirty (30) days from expiration or the effective date of termination. Thereafter, Customer Data and Customer software will be permanently erased without further notice to Customer; and
(c) Give Customer notice that all server systems and storage media have been erased and that all access to the DXC network and Services has ceased.
Customer will do all of the following in a timely manner:
(a) Remove all Customer Data and Customer software and notify DXC once removed;
(b) Request that DXC remove Customer’s domain names from the DXC service domain.
(c) Disconnect from the APA service

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Dedicated network compartments.

Analytics

Service usage metrics
Yes
Metrics types
Full end-to-end visibility of your operations with ongoing data fed directly from your active processes and digital workforce.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A - Data is not stored in DXC Datacentres
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.8%
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Built on Cloud Service which is accredited to UK Gov standards for PSN connectivity. Details available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3.80 per unit per hour
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
DXC will normally provide a proof of concept(poc) for one process automation against a defined business case that when met will fund the poc through savings generated. Poc's typically run for a maximum of 10 weeks.

Service documents

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