Jisc Services Ltd

Cloud Design and Deployment

The Cloud Design & Deployment service will support you in designing and deploying services to run effectively on public cloud infrastructure. These may be redesigns of existing (legacy) services that currently run on physical or virtualised infrastructure or new services that will be developed specifically for AWS, Azure, or GCP.

Features

• Best-in-class technology advice, engineering and support
• Delivered by experienced cloud consultants
• We work with you to understand your business environment
• We work within your team and align with your values
• Delivers high-level overview of solution and presentation to stakeholders
• Backed by our ISO 27001 certification
• 15 years experience of helping public sector organisations
• Infrastructure as code templates: Azure ARM, CloudFormation, Google Deployment Manager
• Design of AWS, Azure infrastructure and Google Cloud Platform GCP
• Designed by certified AWS, Azure, Google Solutions Architects

Benefits

• Improve service delivery and reduce costs
• Implement rapid scaling in response to business needs
• Increased resilience for your service using AWS, Azure or GCP
• Make existing services more efficient using AWS, Azure or GCP
• Retain investment in existing applications and services
• Repeatable deployments via ARM, CloudFormation or Google Deployment Manager templates
• Improve the security and reliability of your services
• Trusted technology advisor and ally of the public sector
• Connectivity options including Internet, Janet, PSN and private links
• Reinvest our surplus in communities we earn it in

£800 to £1,200 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

904865063625690

Contact

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Planning

• Planning service: Yes
• How the planning service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed GCP, Managed Database and Managed Office 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

• Service constraints: The service is a project management and design service and excludes any implementation activities. The service cannot guarantee successful security accreditation. Attendance on customer premises will be subject to prior agreement with any expenses incurred charged separately.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours (i.e. 1 working day)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: All service requests and change requests can be raised via web chat.
• Web chat accessibility testing: None
• Support levels: When buying professional services from Jisc you will usually engage directly with our Cloud Consultants and AWS, Azure or GCP Solutions Architects. We provide a service desk for our managed services customers but this is treated as a fall-back method of contacting us for this service. The response time indicated above (8 hours) is for a response from your nominated Cloud Consultant or Solutions Architect.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon Web Services (AWS) and Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £800 to £1,200 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)