Office 365 Import Service
Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E3, Enterprise & Mobility Suite E3 and Windows 10 Enterprise E3
- Office 365 Productivity, Email, Skype and Collaboration Platform.
- Enterprise Mobility, MDM and Cyber Security Solutions
- Windows 10 and Windows Information protection, Windows Hello
- Archive, legal hold, data leakage protection (DLP).
- Advanced compliance tools, including rights management services and information protection.
- Online meetings, web-conferencing, voice and video.
- Single sign-on to cloud.
- Office ProPlus. Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Yammer.
- Tools to support compliance, information protection, priavcy, EDRM and GDPR.
- Corporate social networking.
- Microsoft Office ProPlus Suite, Office Online and Mobile Office Apps.
- Office on PCs, Macs, Windows, iOS Android tablets and phones.
- Unlimited storage for Email, calendaring and contacts.
- Archive, legal hold, data leakage protection (DLP).
- Compliance tools, including rights management services and information protection.
- IM, voice-video web-conferencing. Skype Meeting Broadcast 10,000 attendees
- 1Tb of personal file storage.
- Sync email, calendars contacts and content for offline access.
- Team sites 10Gb baseline storage plus 0.5Gb per user pooled.
- Corporate social network.
£10 per licence
- Education pricing available
- Free trial available
9 0 4 5 9 6 7 5 2 7 2 7 1 5 3
|Software add-on or extension||Yes|
|What software services is the service an extension to||Microsoft|
|Cloud deployment model||Public cloud|
|Service constraints||Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx|
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/|
|End-of-contract data extraction||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|End-of-contract process||Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452|
|Description of service interface||Please see https://products.office.com/en-gb/business/office-365-administration|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/|
|What users can and can't do using the API||The full API details are avilable online at dev.office.com|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||Please see https://technet.microsoft.com/en-us/office/dn788774.aspx|
|Independence of resources||Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249|
|Service usage metrics||Yes|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Other data at rest protection approach||
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.
In some scenarios, we use file-level encryption. For example, the files and presentations uploaded by meeting participants are encrypted by using AES encryption. OneDrive for Business and SharePoint Online also use file-level encryption to encrypt data at rest.
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|Data export formats||
|Other data export formats||See https://products.office.com/en-us/business/office-365-online-data-portability|
|Data import formats||
|Other data import formats||http://fasttrack.microsoft.com/office/onboard/50|
|Data protection between buyer and supplier networks||
|Other protection between networks||Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security|
|Data protection within supplier network||
|Other protection within supplier network||http://aka.ms/Office365TI and http://aka.ms/Office365CE|
Availability and resilience
|Approach to resilience||http://aka.ms/Office365DR|
|Outage reporting||Via the service status portal|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
"With the exception of internet sites for anonymous access created with SharePoint Online, users must be authenticated when accessing Office 365 services.
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication. It also removes the need for Microsoft Outlook to use the basic authentication protocol.
|Access restrictions in management interfaces and support channels||
"Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||http://aka.ms/Office365AAC|
|ISO/IEC 27001 accreditation date||15-Jan-19|
|What the ISO/IEC 27001 doesn’t cover||Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||02-Dec-11|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2|
|Information security policies and processes||The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
"Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
"In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.
Additional information found in the relevant service descriptions and Service Level Agreement (SLA).
More information can be found at the Security TechCenter MSRC page.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Please see http://aka.ms/Office365SIM|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£10 per licence|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||30 day trial|