Informatica Software Ltd

Informatica Cloud Services iPaaS

iPaaS combines application and data integration. It enables development, execution, and governance of integration workflows among on-premise or cloud-based applications and traditional and newer data protocols. A holistic iPaaS solution encompasses batch and real-time integration services, a range of native connectivity, robust API framework, MDM, TDM, data quality, and security.

Features

  • RTI - Real-time app integration, service orchestration, and process automation
  • Hybrid Integration - Interoperability between Cloud and On-Premise
  • Intelligent Structure Discovery - transform unstructured and complex data
  • Cloud Integration Hub. Integrate using a publish/subscribe model.
  • Data Quality - Contact validation and data quality services
  • Out-of-the-box connectivity to over 200 enterprise apps.
  • Global Repository: Collaborate on development and share reusable integration
  • Market Leading Integration Platform
  • EDI B2B messaging and Remote Access
  • Data Integration - High-performance bulk data integration

Benefits

  • Speed time to value
  • Focus on core intellectual property
  • Support all your deployments with a single code base
  • Perform data integrations in real time or on a schedule
  • Web-based tool simplfies data integration administration, monitoring, and auditing
  • Sandbox allows you to develop, share, and test
  • Create a hybrid integration landscape quickly and easily
  • Integrate to cloud based applications and platforms efficiently

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints A light weight application called a Secure Agent needs to be installed on a server (this could be on an on-premise server, or on an AWS or MS Azure server) in order to process the integration data.
System requirements Microsoft Windows or Linux

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Premier support program has been tailored for small to medium enterprises needing committed response times for business-critical implementations. The Premier support program provides unlimited access to GCS during business hours for all assisted support needs. The response times for Priority 1 is 2 hours, Priority 2 is 4 hours and Priority 3 is 8 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing None completed.
Onsite support Yes, at extra cost
Support levels Informatica Global Customer Support (GCS) offers four levels of Cloud support programs: Standard, Premier, Enterprise and Mission Critical.The Premier support program has been included in the price and is tailored enterprises needing committed response times for business-critical implementations. The Premier support program provides unlimited access to Global Customer Support during business hours for all assisted support needs. The response times for Priority 1 is 2 hours, Priority 2 is 4 hours and Priority 3 is 8 hours. Additional information can be found on the Informatica GCS website. Mission Critical support is provided at 25% of Annual Contract whilst enterprise is offered at 22% of annual contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Informatica provide an on-boarding service for new customers where a Custom Success Architect works with the customer on their first few use cases to perform knowledge transfer and ensure their first use cases are successful. In additional all customers have access to our free online training called Cloud Academy.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We do not store any customer data within our tool, other than the metadata for the integration jobs and processes created within the application. All the metadata for the integration jobs can be exported at the termination of the contract.
End-of-contract process The customer's licenses on the organisation to access the service are removed and no users can access the application.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile app is purely for monitoring the application, with the desktop application (the Secure Agent) being the mechanism by which the integration jobs are run.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing None completed.
API Yes
What users can and can't do using the API All integration mappings and services, as well as monitoring services are exposed over the ReST API. All users with access to the tool, will also have access to the API.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers ensure that customers are segregated via security management processes/controls

Informatica continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. Informatica maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the Informatica capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types DiscoveryIQ provides metrics on number of integration jobs run and their performance. Global performance statistics are available publicly on our trust site.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using the in built export capabilities.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • EDI
  • HL-7
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON
  • EDI
  • HL-7
  • XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.

Availability and resilience

Availability and resilience
Guaranteed availability The service has availability of 99% with down time being used for upgrades.
Approach to resilience Information available on request under a Non Disclosure Agreement (NDA).
Outage reporting Public dashboard via the trust site, as well as email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication All cloud data integration services depend on the Secure Agent to access client application, relational database, and file sources and targets The Secure Agent and integrates with Third-party authentication programs to define permissions and the external provider handles authentication.
Access restrictions in management interfaces and support channels Administrators using Informatica Cloud can employ a wide array of security technologies to maintain the integrity of the user identity and environment, such as the SAML identi cation provider, the entity identi cation, single sign-on and single logout service URLs, signing certi cates, encryption certi cates, and many more. Two-factor authentication also enables stringent security. Administrators can assign different roles to users to maintain the principle of least privilege; users are only granted access to the capabilities needed to perform their function
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Informatica cloud logs all administration access to the platform , and also provides configurable roles and groups to ensure access to relevant areas of service . Multiple authentication mechanisms (OAuth, Kerberos, SAML, Tokens, LDAP integration

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SSAE 16 certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request following completion of a Non Disclosure Agreement (NDA).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to Informatica services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow Informatica incident response procedures. Exceptions to change management processes are documented and escalated to Informatica management.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Informtica performs vulnerability scans on the host operating system, web applications, and databases in the ICS environment. Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. Informatica is responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection . Informatica works closely with our partners AWS and Azure to maintain the integrity of the ICS enviroment .
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Informatica deploys (pan-environmental) monitoring devices to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: Port scanning attacks, Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses), Application metrics, Unauthorised connection attempts. Near real-time alerts flag potential compromise incidents, based on Informatica defined thresholds.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents are logged to Informatica Global Services via phone, online or email. When a Case is opened, a Case number is automatically generated which is used by the customer track progress. The Project's Primary Contact will automatically receive an email confirming the opening of the Case. The customer will be asked to provide or confirm information about the environment and to describe the problem, question or issue. GCS and the customer will agree on the priority of the Case. For high-priority Cases, the primary concern is to find a way for customers to achieve their objective as quickly as possible.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7569 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial This includes a Basic Edition version of our solution, as well as the use of a Secure Agent to download and install.
Link to free trial The Informatica Cloud trial can be found at the following link - https://www.informatica.com/gb/trials/informatica-cloud.html

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑