Fordway

Fordway Cloud Service Management

Fordway Cloud Service Management provides Service Assurance, environment maintenance and updates, user support and Systems Integration and Management (SIAM) to ISO20001 certified processes for any cloud services. These services cover Fordway's and other G-Cloud services, public cloud and where applicable integration between them.

Features

• UK Service Desk with user self-service portal for standard processes
• 24x7x365 service support and incident response for cloud services
• Operational and billing management of multiple cloud services
• ISO27000 and ISO20000 assured services
• Service integration with Fordway ASAM and Cloud Security Management
• End user support add-on for Fordway DaaS consumers
• Managed major incident and problem process
• Customised reporting for Cloud services consumed
• Scheduled service reviews according to service scale and complexity
• Nominated Service Delivery Manager for Cloud Service Assurance

Benefits

• Single point service management for disaggregated IT services
• In depth knowledge of cloud industry, providers and services
• Skilled and experienced in managing multi-supplier IT Supply Chains
• All services provided by UK based, native English speaking staff
• Manned 24 x 7 service and support
• Excellent and established relationships with major public cloud providers
• Independent review and reporting of third party supplier capabilities
• Tailored, human assistance rather than online portals
• Best practice methodologies and frameworks including ITIL, SFIA and ISO
• Cross supplier service consolidation and reporting against defined service levels

£300 to £975 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

904183994082335

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Fordway have standard engagement documentation and migration templates which will be utilised within their project planning.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Fordway IT as a Service
  • Microsoft 365 Suite (F1, E3, E5)
  • Fordway Connectivity and Access Service
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform
  • Fordway Security Management

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway have standard documents and templates to support customers on their migration to the cloud with independent advice and recommendations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Fordway IT as a Service
  • Microsoft 365, Office 365, Dynamics 365
  • Fordway Cloud Connectivity and Access
  • Microsoft Azure
  • Fordway Application and Service Availability Monitoring
  • Amazon Web Services
  • Fordway Security Management

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; Fordway IaaS,; Fordway PaaS,; Fordway DaaS,; Fordway Cloud Intermediation Services,; Fordway Identity and Authentication Management,; Fordway Data Storage Service,; Fordway Cloud Monitoring as a Service,; Fordway Cloud Security Management as a Service,; Fordway Security Monitoring as a Service,; Fordway Disaster Recovery as a Service,; Fordway Backup and Restore as a Service,; Fordway Endpoint Protection as a Service,; Fordway Service Management Service,; Fordway Server Hosting Service,; Fordway Patch Management as a Service

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Fordway have a standard SLA for hosting and software services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £300 to £975 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)