Fordway

Fordway Cloud Service Management

Fordway Cloud Service Management provides Service Assurance, environment maintenance and updates, user support and Systems Integration and Management (SIAM) to ISO20001 certified processes for any cloud services. These services cover Fordway's and other G-Cloud services, public cloud and where applicable integration between them.

Features

  • UK Service Desk with user self-service portal for standard processes
  • 24x7x365 service support and incident response for cloud services
  • Operational and billing management of multiple cloud services
  • ISO27000 and ISO20000 assured services
  • Service integration with Fordway ASAM and Cloud Security Management
  • End user support add-on for Fordway DaaS consumers
  • Managed major incident and problem process
  • Customised reporting for Cloud services consumed
  • Scheduled service reviews according to service scale and complexity
  • Nominated Service Delivery Manager for Cloud Service Assurance

Benefits

  • Single point service management for disaggregated IT services
  • In depth knowledge of cloud industry, providers and services
  • Skilled and experienced in managing multi-supplier IT Supply Chains
  • All services provided by UK based, native English speaking staff
  • Manned 24 x 7 service and support
  • Excellent and established relationships with major public cloud providers
  • Independent review and reporting of third party supplier capabilities
  • Tailored, human assistance rather than online portals
  • Best practice methodologies and frameworks including ITIL, SFIA and ISO
  • Cross supplier service consolidation and reporting against defined service levels

Pricing

£300 to £975 a person a day

Service documents

Framework

G-Cloud 12

Service ID

9 0 4 1 8 3 9 9 4 0 8 2 3 3 5

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

Planning service
Yes
How the planning service works
Fordway have standard engagement documentation and migration templates which will be utilised within their project planning.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Fordway IT as a Service
  • Microsoft 365 Suite (F1, E3, E5)
  • Fordway Connectivity and Access Service
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform
  • Fordway Security Management

Training

Training service provided
Yes
How the training service works
The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services
Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fordway have standard documents and templates to support customers on their migration to the cloud with independent advice and recommendations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Fordway IT as a Service
  • Microsoft 365, Office 365, Dynamics 365
  • Fordway Cloud Connectivity and Access
  • Microsoft Azure
  • Fordway Application and Service Availability Monitoring
  • Amazon Web Services
  • Fordway Security Management

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Fordway have a standard SLA for hosting and software services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£300 to £975 a person a day
Discount for educational organisations
No

Service documents

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