Softcat Limited

Cloud SAM Standard Snow Software

Cloud SAM Standard Snow Software is a Software Asset Management tool that is utilised by companies to help them gain a better understanding of their licensing position. SNOW provides detailed reports that help companies avoid audits and compliancy issues by presenting data about their IT environment in a user-friendly format.

Features

  • Snow License Manager is Cross Platform
  • Snow can optimise the datacentre
  • FINANCIAL MANAGEMENT
  • Snow License Manager data import
  • Software Recognition Service
  • Understands key licens emetrics
  • Roles-based Multi-user Interface
  • Usage Metering
  • DISCOVERY
  • VIRTUALIZATION

Benefits

  • provides a consolidated view on all assets across the networ
  • Snow License Manager simplifies the management of complex datacenter licensing
  • Full insight of what is driving software-cost within the organization
  • Removes time consuming data imports by automation
  • Remove time working out what sofware is- recognises 73000 publishers
  • Microsoft/Symantec per-desktop licensing to advanced IBM PVU/Oracle/ SAP metrics
  • Tailored access to individuals in all departments
  • Unused software installations automatically identified, providing ability to easily uninstall
  • Complete asset discovery as well- reveals blind-spots on the network
  • Snow Inventory supports multiple virtualization technologies

Pricing

£0.71 per device per month

  • Education pricing available

Service documents

G-Cloud 10

902680919660213

Softcat Limited

Charles Harrison

01612725766

psitq@softcat.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Service Now, SCCM, System Centre, Altiris, Ivanti, Mobile Iron, Airwatch, Landesk
Cloud deployment model Public cloud
Service constraints Data can only be sent over port 8080 or 443.
System requirements
  • Open port 443 & 8080
  • Firewall access
  • AV restrictions enabled
  • Proxy details need to be provided

User support

User support
Email or online ticketing support Email or online ticketing
Support response times A response will be givenwithin 4 hrs if 1st line, otherwise we adhere to a 24h SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Softcat include telephone and email support Mon-Fri, between 9am and 5pm
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Softcat provides Training either at customer site or resell Snow's officual training services. We can also perform knowledge transfer and a User guide.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Softcat can provide an export of the data subject to the capabilities of Snow Software in an available format. In addition Softcat can facilitate SQL data migration subject to additional cost
End-of-contract process At the end of the agreed service contract, the client will be asked if they wish to have a standard CSV (or similar) export of their data held within the service or if they wish to obtain an extraction of the SQL data (subject to additional costs). The technical team at Softcat will remove all user credentials and logins, and disable all client accounts within the platform, oincluding deleation of the client database

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Mobile service is based on an MDM solution (either the Snow native one or an existing MDM solution like Airwatch) and focusses on Mobile SAM
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing Snow Software is accessed via a web broswer, no specific testing has been taken place however most accessibility features within web broswer aoplcations should be able to be used as normal
API Yes
What users can and can't do using the API Snow Software has an API to enable integration/connection to third party applications in order to import relevent data into the Snow Software platform.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Snow Software includes the ability within the web front end to customise views, access permissions and reports

Scaling

Scaling
Independence of resources Softcats service is built on infrastcuture designed to be exceed Snow Software's manufacturers reccomended specifications for the number of clients utilising the service. In addition the platform is subject to proactive perfoance monitoring

Analytics

Analytics
Service usage metrics Yes
Metrics types User login freqency
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Snow

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can run reports in the user intaerface and export them through a CSV (or similar)format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLXS
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For access of the web front end portal, 2 and 5 (No SSL) . For the Snow software agent communicating data between the clients devide and Softcats servers, th data is encryted with AES protocol
Data protection within supplier network Other
Other protection within supplier network Once data is within the Softcat network, it is held in a secure segrgated environment behind industry standard enterprise firewalls

Availability and resilience

Availability and resilience
Guaranteed availability 9-5 Monday to Friday, no service credits for downtime
Approach to resilience Available on request
Outage reporting If a problem exists within the service users are notified initially and updated via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authorised contact lists both internal and client, are mantained for all access to management interfaces. All management interfaces including monitoring and client facing web support channels require secure credentials
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NQA
ISO/IEC 27001 accreditation date 30 March 2012 - reissued: 24 November 2015
What the ISO/IEC 27001 doesn’t cover Covers all softcat activities
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Softat have a Information Security manager and a Information Security officer. Softcat conduct regular reviews and audits in accordance with the ISO 27001 standard

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are logged in Softcat''s ticket management system, before being reviewed and approved by the Softcat technical lead (and client where appropiate), and all impacts assessed prior to implementation
Vulnerability management type Supplier-defined controls
Vulnerability management approach Softcat subscribe to vendor patch release notifations, these are reviewed and applied depending on severity/impact
Protective monitoring type Undisclosed
Protective monitoring approach Available upon request
Incident management type Supplier-defined controls
Incident management approach Incidents can be reported using a web portal, telehpone, or email. Once an incident is reported, it will be logged, triaged, esclated to the relevent technical team for investigation. Users are kept updated with progress reports for the life of the incident through to resolution. Post incident detailed incident reports are provided for P1 incidents only upon request (via email)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.71 per device per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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