Exchange Online Archive
Cloud-based, enterprise-class archiving solution that solves archiving, compliance, regulatory and ediscovery challenges. Immutable preservation of information with in-place hold, with a well-integrated user experience. Unlimited archive storage of Exchange data using retention policies.
Features
- eDiscovery.
- Cloud based email archiving.
- Compliance.
- Archive policies.
- Mailbox back up.
- In-place legal hold and litigation hold.
Benefits
- Discover which email are applicable for an eDiscovery process.
- Archive emails in to a cloud based service
- Archive emails according to policies.
- Place email items on hold with immutability.
Pricing
£0 a unit
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
9 0 2 5 5 5 5 5 2 4 4 9 4 4 0
Contact
Specialist Computer Centres plc
Mike Nelson
Telephone: 07976-014269
Email: gcloud@scc.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
- System requirements
-
- https://support.office.com/en-gb/article/
- Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Please see https://products.office.com/en-us/business/office-365-online-data-portability
- End-of-contract process
- Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
- Service interface
- Yes
- Description of service interface
- Please see https://products.office.com/en-gb/business/office-365-administration
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
- API
- Yes
- What users can and can't do using the API
- The full API details are available online at dev.office.com
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Please see https://technet.microsoft.com/en-us/office/dn788774.aspx
Scaling
- Independence of resources
- Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249
Analytics
- Service usage metrics
- Yes
- Metrics types
- https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Other
- Other data at rest protection approach
-
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.
In some scenarios, we use file-level encryption. - Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Please see https://products.office.com/en-us/business/office-365-online-data-portability
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- See https://products.office.com/en-us/business/office-365-online-data-portability
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- http://fasttrack.microsoft.com/office/onboard/50
- For the assistance we provide to upload and onboard data
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
-
"Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
" - Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- http://aka.ms/Office365TI and http://aka.ms/Office365CE
Availability and resilience
- Guaranteed availability
- http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
- Approach to resilience
- http://aka.ms/Office365DR
- Outage reporting
- Via the service status portal
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
-
"Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB
https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB" - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 15/01/2019
- What the ISO/IEC 27001 doesn’t cover
- Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/12/2011
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ENISA IAF, EU Model Clauses, EU-U.S. Privacy Shield
- ISO 27001, ISO 27018, SOC 1, SOC 2, FEDRAMP
- FIPS 140-2, NIST 800-171, HIPAA/HITECH. ISB 1596
- CCSL (IRAP), Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Office365 has developed formal standard-operating-procedures (SOPs) governing the change-management process. SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with experience of running hundreds-of-thousands of servers in datacenters around the world. Microsoft uses OSA to minimize risk ensuring that ongoing operational activities follow rigorous security-guidelines and by validating that guidelines are followed effectively. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.
Additional information may be found in the relevant service descriptions and Service Level Agreement (SLA). - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Please see http://aka.ms/Office365SIM
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0 a unit
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 30 day trial
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.