emapsite.com Limited

Plans by emapsite

Plans by emapsite provides the platform and tools for PSMA/OSMA members to generate custom site location plans without needing GIS or CAD software. No plugin is required and the application works in any browser on any device. Users are up and running quickly, creating custom multi-layered plans without IT overhead.

Features

  • Search address, title number etc
  • Access OS and HMLR data
  • Clear set-up (A4-A0) and mark-up workflow and tools
  • Measure, pick feature, add legend, annotate and customise style
  • Build your own symbol library and add your own logos
  • Print preview and download PDF or PNG instantly
  • All plans editable with full audit history and plan library
  • Share across business and contractors
  • Add your own layers and non-OS licensed data

Benefits

  • Ideal for PSMA and OSMA members
  • Cross-browser compatible with no plugin or download
  • Helps more staff realise value from PSMA/OSMA data
  • Share plans as required
  • No training, easy to use, self-service
  • Opens up licensed data to non-specialists

Pricing

£30 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 0 2 1 9 0 5 5 8 6 8 4 9 8 4

Contact

emapsite.com Limited

Richard Pawlyn

0118 9736883

rpawlyn@emapsite.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Express OS is limited to Ordnance Survey data; the service can be extended and customised under the Express Custom by emapsite service.
Express OS is available under a tiered subscription model based on actual consumption/usage.
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email
office hours
4 hour response
ticket generated in internal ticketing system from email
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLA includes 4 support levels at no additional charge:
Cosmetic
Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Acceptable workaround available; standard support hours
Minor
System performance issue or bug affecting some but not all users. Short-term workaround is available, but not scalable; standard support hours
Major
Major functionality is impacted or significant performance degradation is experienced. Issue is persistent and affects many users and/or major functionality. No reasonable workaround available; extended support hours via email and phone messaging alerts inc weekends
Critical
Critical production issue affecting all users, including system unavailability and data integrity issues with no workaround available; extended support hours via email and phone messaging alerts 24*7

In addition all customers have a named account manager who will act as a conduit to appropriate technical, integration and cloud support resources.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1. Every organisation is registered in our database
2. At least one organisation member of staff needs to be registered in our database
3. Every user for every organisation should be registered; each person is given a unique username and password
4. Each user will be required to authenticate themselves with their username and password when accessing the Services for the first time whenever they invoke the service from within their application
5. Any organisation can register additional users at any time
6. Any new PSMA/OSMA signatory will need to be forwarded to emapsite by the appropriate Contract Manager and the above process replicated
Service documentation
No
End-of-contract data extraction
Service migration of specific APIs is limited owing to nature of a model built on highly optimised web service components delivering content from very specific geographic data stacks. The services are highly interoperable and extensible, for example to other data stacks.
User data extraction includes the facility to retrieve all user interaction and user generated data including transaction logs and database schemas as applicable; any such data would typically be provided as CSV or XML.
Subject to audit requirements emapsite will purge and destroy consumer data from any computers, storage media or storage devices at the end of a subscription period.
Indicative time for de-provisioning (to close and off-board any service) is one week (though contractual obligations may have a different term in relation to cancellation of service).
End-of-contract process
Typically 3 months notice is required unless there is a material and persistent breach of any of the obligations agreed under a Call Off or other Contract under the G-Cloud framework or if a change of control of the Supplier causes conflicts of interest or other competition issues.
There are no additional costs at termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Choice of OS layers can be customised within Express OS by emapsite.
Other third party layers can be added to the same API via the Express Custom by emapsite service.

Scaling

Independence of resources
Like most platforms we rely on over-provisioning for each service in line with the number of users and patterns of usage, spinning up additional resources as necessary for any specific service. In addition owing to typical usage levels we separate the WMS/WFS and the WMTS requests onto discrete hardware. Tile size constraints form part of the service level agreement.

Analytics

Service usage metrics
Yes
Metrics types
Overall service usage levels per customer organisation by product and format if required.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Secure containers, racks or cages
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Range of format options including pdf and png
Data export formats
Other
Other data export formats
  • Pdf
  • Png
Data import formats
Other
Other data import formats
  • Kml
  • Esri shapefile

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Internal auditing shows WMS/WMTS/WFS availability at 99.85% on 24*7*365 basis and 99.95% on a working hours basis.
emapsite offers a service credit package upto 10% of the per service delivery period contract value; this is assessed according to details agreed in the customer service level agreement and typically provides for a credit for failure to deliver required services to the agreed availability level for the specified service delivery period.
Approach to resilience
To ensure high resilience and security emapsite’s infrastructure is hosted at ISO27001 certified Equinix’s latest Tier 3+ datacentre facility near Heathrow. Access to the data centre is controlled by access cards, visual and biometric identification, CCTV, breach alarms and controlled physical barriers. The data centre has fully redundant power with UPS and diesel generators and is serviced by multiple high speed low latency fibre. Access is secured via customer specific API key with full session and user logging.

- Dual zone, single site facility
- Multiple servers including 16-bay blade servers
- Two switches in each zone
- Duplicated firewalls
- All servers are dual power supply from independent power sources
- Virtualised cloud model
- Load balancing by service with a failover/heartbeat redundancy model
- All key data on RAID-10 arrays
- Arrays replicated in each zone
- Original source media stored securely off-premise
- Load balancing allows for atomic switch over to new front-end, back-end or database servers
Outage reporting
Continuous monitoring using Pingdom, nagios and other bespoke tools all linked to text and email alert system.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
No user access to management interfaces by default. All requests for change to interfaces are authenticated independently prior to roll out.
Access restriction testing frequency
At least once a year
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification International
ISO/IEC 27001 accreditation date
14/07/2014
What the ISO/IEC 27001 doesn’t cover
From the Quality and Infosec Manual:
"To the extent that there need be exclusions:
• While the Company has a number of staff on home-working contracts it is satisfied that those contracts and the stipulations therein exclude additional teleworking controls (A.6.2.2 of ISO27001:2013).
• The Company is satisfied that system architecture including RAID storage, dual zones, load balancing, clustering and virtualisation together with near real time database mirroring make traditional formal “backup” procedures redundant (A12.3)"
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
16/02/2017
What the PCI DSS doesn’t cover
Storage of credit card details.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
A number of internal processes are subject to internal audit on an annual basis including data separation. In addition the following policies are integral elements of emapsite's Integrated Quality and Information Security Management Systems Assurance Manual underpinning the relevant controls within the Statement of Applicability:
- Access Control
- Business Continuity
- Change Management
- Data Security and Separation
- Impact Statement
- Incident Management
- Information Asset Management
- Information Classification
- Information Systems Security
- Operations Security
- Patch Management.
The policies inform system architecture and monitoring.
emapsite's Assurance Committee (AC) meets twice yearly to review the approach to risk and the currency of the controls and policies that surround that risk appetite and any specific new risks. The AC reports to the Board annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The change control process includes the following phases:
• Logged Change Requests giving full tracking in code repository
• Identification, prioritisation and initiation of change
• Proper authorisation of change (Impact Statement as applicable to identify potential infosec issues )
• Requirements analysis
• Inter-dependency and compliance analysis (to consider infosec impacts)
• Impact Assessment
• Change approach
• Change testing
• User acceptance testing and approval
• Implementation and release planning
• Documentation
• Change monitoring
• Defined responsibilities
• Emergency change classification parameters.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Annual risk assessment process identifies threats (physical damage, natural events, loss of essential services, compromise of information, technical failure, unauthorised action and compromise of functions as well as HR centred risks) and vulnerabilities (hardware, software, network, personnel, site, organisation) to create the basis for high level scenario modelling and risk treatment process. At the same time perimeter and network monitoring tools together with WSUS and equivalent patching routines ensure day to day threat mitigation. Systems administrator oversight together with triggers and automation streamline processes while suppliers and industry sources provide topical information.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information classification is used to determine whether any data supplied by users and customers is high impact level data (in line with GPG13). Systems monitoring including access control logs and exception monitoring of external requests (for example for SQL injection or PPTP VPN login attempts from suspicious places) provides an understanding of how our IT systems is being used or abused by internal or external agents.
Incident management type
Supplier-defined controls
Incident management approach
For some common possible events we have pre-defined mitigation processes including auto screensaver for unlocked laptops and encrypted hard drives.
Incidents must be reported and logged. Those dealing with security incidents shall:

• analyse and establish the cause of the incident and take necessary steps to prevent recurrence
• ongoing reporting to all affected parties
• identify problems arising from the incident and to prevent/reduce further impact
• ensure all system logs are securely maintained
• ensure only authorised personnel have access to systems and data
• ensure all corrective and preventative measures are implemented and monitored for effectiveness

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial includes access to all PSMA/OSMA data included in the standard service.
Trials can run for up to 3 months for non-production purposes.

Service documents

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