INSIGHTS T/A ISX4 LTD

analytics and business intelligence

provision of analytics and business intelligence software and services for all aspects of business management and delivery with a specific focus on strategic partner services to include SAS, open source, python, R, RStudio, Anaconda, AWS, Microsoft & IBM

Features

  • analytics
  • sas
  • anaconda
  • open source
  • python
  • r
  • BI
  • Business Intelligence
  • R Studio
  • IBM service partner

Benefits

  • Cost reduction
  • service efficiency
  • analytics capability
  • SAS
  • open source
  • analytics strategy

Pricing

£0 to £1,000,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kielty.hughes@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 0 1 6 1 3 5 1 0 5 3 7 9 7 8

Contact

INSIGHTS T/A ISX4 LTD Kielty Hughes
Telephone: 07771327751
Email: kielty.hughes@isx4.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
SAS,python, anaconda, r, open source,
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Support must align with customer required SLA
System requirements
Dependent upon user requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
This is dependent upon the client specific requirements
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
This is dependent upon the client specific requirements
Web chat accessibility testing
This is dependent upon the client specific requirements
Onsite support
Onsite support
Support levels
This is dependent upon the client specific requirements
Support available to third parties
Yes

Onboarding and offboarding

Getting started
This is dependent upon the client specific requirements
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This process will be agreed at the outset and is dependent upon the actual requirements
End-of-contract process
End of contract inclusion will be aligned to meet the user Reqs and will have the cost in built in line with the deliverables

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
This is dependent upon the client specific requirements
Service interface
Yes
Description of service interface
This is dependent upon the client specific requirements
Accessibility standards
None or don’t know
Description of accessibility
This is dependent upon the client specific requirements
Accessibility testing
This is dependent upon the client specific requirements
API
Yes
What users can and can't do using the API
This is dependent upon the client specific requirements
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
This is dependent upon the client specific requirements

Scaling

Independence of resources
This is dependent upon the client specific requirements

Analytics

Service usage metrics
Yes
Metrics types
This is dependent upon the client specific requirements
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAS, IBM, Anaconda, Cloudera

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
This is dependent upon the client specific requirements
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Scope & process will be defined at the outset and agreed with define boundaries
Data export formats
  • CSV
  • Other
Other data export formats
This is dependent upon the client specific requirements
Data import formats
  • CSV
  • Other
Other data import formats
This is dependent upon the client specific requirements

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This is dependent upon the client specific requirements
Approach to resilience
This is dependent upon the client specific requirements and can be made available upon request
Outage reporting
This is dependent upon the client specific requirements

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
This is dependent upon the client specific requirements
Access restrictions in management interfaces and support channels
This is dependent upon the client specific requirements
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
This is dependent upon the client specific requirements

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is dependent upon the client specific requirements
Information security policies and processes
Internal policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is dependent upon the client specific requirements
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is dependent upon the client specific requirements
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is dependent upon the client specific requirements
Incident management type
Supplier-defined controls
Incident management approach
This is dependent upon the client specific requirements

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
This is dependent upon the client specific requirements

Pricing

Price
£0 to £1,000,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kielty.hughes@isx4.com. Tell them what format you need. It will help if you say what assistive technology you use.