Cyberpulse limited

Cloud software

depends on usecase

Features

  • real time reporting
  • real time reporting

Benefits

  • publish content from multiple devices
  • quickly manage content on the move

Pricing

£1000 to £1500 per person per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 0 1 5 1 1 5 9 1 8 8 4 3 8 2

Contact

Cyberpulse limited

Raj Sharma

07740085303

raj.sharma@cyberpulseai.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Depends on usecase
System requirements
That depends on usecase

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on usecase
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Depends on usecase
Web chat accessibility testing
Depends on usecase
Onsite support
Onsite support
Support levels
Depends on usecase
Support available to third parties
No

Onboarding and offboarding

Getting started
Depends on usecase
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Depends on usecase
End-of-contract process
Depends on usecase

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Depends on usecase
Service interface
Yes
Description of service interface
Depends on usecase
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Depends on usecase
API
Yes
What users can and can't do using the API
Depends on usecase
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Depends on usecase

Scaling

Independence of resources
Depends on usecase

Analytics

Service usage metrics
Yes
Metrics types
Depends on usecase
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Depends on usecase
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Depends on usecase
Approach to resilience
Depends on usecase
Outage reporting
Dashboard , API

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Depends on usecase
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Depends on usecase

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Depends on usecase
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Depends on usecase
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Depends on usecase
Incident management type
Supplier-defined controls
Incident management approach
Depends on usecase

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£1000 to £1500 per person per day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Depends on usecase

Service documents

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