Cyberpulse limited

Cloud software

depends on usecase

Features

  • real time reporting
  • real time reporting

Benefits

  • publish content from multiple devices
  • quickly manage content on the move

Pricing

£1000 to £1500 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

901511591884382

Cyberpulse limited

Raj Sharma

07740085303

raj.sharma@cyberpulseai.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Depends on usecase
System requirements That depends on usecase

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on usecase
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Depends on usecase
Web chat accessibility testing Depends on usecase
Onsite support Onsite support
Support levels Depends on usecase
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Depends on usecase
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Depends on usecase
End-of-contract process Depends on usecase

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Depends on usecase
Service interface Yes
Description of service interface Depends on usecase
Accessibility standards WCAG 2.1 AAA
Accessibility testing Depends on usecase
API Yes
What users can and can't do using the API Depends on usecase
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Depends on usecase

Scaling

Scaling
Independence of resources Depends on usecase

Analytics

Analytics
Service usage metrics Yes
Metrics types Depends on usecase
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Depends on usecase
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Depends on usecase
Approach to resilience Depends on usecase
Outage reporting Dashboard , API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Depends on usecase
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Depends on usecase

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Depends on usecase
Vulnerability management type Supplier-defined controls
Vulnerability management approach Depends on usecase
Protective monitoring type Supplier-defined controls
Protective monitoring approach Depends on usecase
Incident management type Supplier-defined controls
Incident management approach Depends on usecase

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £1000 to £1500 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Depends on usecase

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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