Wonde

Wonde School Vouchers

Wonde School Vouchers provides schools with a simple, secure, efficient portal with which to order, pay and distribute vouchers to their students, staff or parents.

Whether supermarket vouchers in lieu of Free School Meals or easy voucher ordering for school uniforms, Wonde School Vouchers makes the process simple for schools.

Features

  • API integration
  • Secure access
  • Customer support
  • Two-Factor authentication
  • Online payment
  • Digital voucher distribution
  • Voucher assignment and tracking

Benefits

  • Easily import relevant MIS data through the Wonde API
  • Receive full-time Online and Telephone customer support
  • A safe and secure Cloud-hosted system
  • Order, pay and assign vouchers within the Wonde portal
  • Distribute vouchers digitally via email or text message
  • Track voucher redemption
  • Place pre-dated, regular orders for efficient voucher purchasing

Pricing

£60 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

9 0 1 4 7 5 9 8 6 9 5 3 4 6 3

Contact

Wonde Peter Dabrowa
Telephone: 01638 779 144
Email: hello@wonde.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Wonde School Vouchers is an online portal, utilising the Wonde MIS Data Sync service to enable schools to easily order, pay for and distribute vouchers. Student, teacher and parent details can be automatically imported to enable end-to-end voucher administration.
Cloud deployment model
Private cloud
Service constraints
Ordering vouchers can be utilised on desktop machines only. Receiving vouchers is not limited and can be used with mobile devices.
System requirements
The school uses an MIS provider such as Capita SIMS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use a third-party plug in provided by Intercom; https://www.intercom.com/live-chat
Onsite support
No
Support levels
Online support is included with the Wonde School Vouchers service.

Telephone support is available from £195 per year.
Support available to third parties
No

Onboarding and offboarding

Getting started
Wonde provide full set-up service alongside an extensive telephone and online support system. The Wonde team are always on hand to help schools through the onboarding process.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Wonde automatically delete any data that is not being processed under an active contract, within the following timescales;

Wonde hold school data for 17 days - if no application requests that data within that 17 day window, Wonde then delete that data but store it in backups. If no reinstall is requested, Wonde then permanently erase the data within a 1-7 day window

The above timescales therefore result in totals of; minimum time data is held for = 35 days, maximum = 41 days
End-of-contract process
All School Voucher features, as detailed in the service documentation, are included in the price of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Wonde provides schools with a simple to use voucher administration dashboard. From the dashboard, schools can import data from their MIS. Once the data is imported, the school is able to order, pay and assign the vouchers to the end user (i.e. parent).
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
No
Customisation available
No

Scaling

Independence of resources
Wonde is a cloud-based service utilising high-spec, high-capacity, fully-flexible cloud hosting services form Amazon Web Services. Any demand peaks placed on the Wonde service automatically triggers a temporary expansion of our data processing capacity.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Schools export their data via the Wonde API or create a support ticket for data to be provided via CSV download.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% service availability.

Refunds/credits: For Monthly Uptime Percentage less than 99.95% but equal to or greater than 99.0%, licensees will be eligible for a 10% Service Credit.
For Monthly Uptime Percentage less than 99.0%, licensees will be eligible for a 30% Service Credit.

Wonde will apply any Service Credits only against future payments for the Services otherwise due. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one pound (£1 GBP). Service Credits may not be transferred or applied to any other licensee.
Approach to resilience
Available on request.
Outage reporting
Reported via the online dashboard and email alerts to users.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Employees are only given access to the systems/software required for them to perform their role.

2 factor authentication is utilised for access to these systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM TRADA
ISO/IEC 27001 accreditation date
20/10/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We utilise the controls stipulated under the ISO 27001 Information Security framework.
Information security policies and processes
We utilise the controls stipulated under the ISO 27001 Information Security framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Application code is tracked with GIT version control.
Infrastructure is tracked with Terraform.
All changes peer reviewed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We assess potential threats by following industry news and scheduling regular server PEN tests. Wonde utilises AMAZON administrated images to keep updated with the latest patches.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Wonde monitors it's infrastructure using DataDog and AWS tools.
We respond to all security related matters within 2 hours.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via our support email or phone line.
Incident reports will be provided via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents