This service is designed to help ambitious public sector organisations with a clear strategy to adopt cloud solutions in order to reduce costs and accelerate innovation. We help design, build, deploy and optimise wide range of solutions over public cloud providers such as Amazon Web Services (AWS) and Microsoft Azure.


  • Performance Tunning
  • Reliability Testing
  • Cost Analysis
  • Continuous Integration
  • Continuous Delivery
  • Migration Roadmap


  • Robust technical analysis of the existing architecture
  • Robust security auditing of the existing architecture
  • Transparent and vendor-neutral analysis
  • Deep analysis of the potential costs
  • Better service quality
  • Reduced time to recover upon failure
  • More reliable service delivery
  • Improved ability to research and innovate
  • Increased release velocity
  • Increased efficiency of operations


£500 to £2500 per person per day

  • Education pricing available

Service documents

G-Cloud 9



Liam Anthony Shore

151 528 2670


Planning service Yes
How the planning service works We combine Scrum Agile project management and DevOps practice to help organisations plan and deliver cloud hosting solutions on spec, on time and on budget. Our planning programme management will not just focus on managing time, cost, quality and scope. But also on stakeholders objectives and execute risk management efficiently, effectively and continuously. We`ll put in place the following programme structure:

1. Steering Committee - Provides overall strategy and direction and, particularly,
approves and manages the implementation plan and prioritisation of the project backlog.

2. Outcomes team - Reviews technical feasibility and maintains the program velocity, which includes implementation alignment, review of priorities etc.

3. Scrum teams - Focuses on delivery and validation and get direction from the
Steering committee and core outcomes team.

Finally, Continuous Integration (CI) and Continuous Delivery (CD) are essential ingredients of our cloud implementation support. We deploy CI/CD practice in all our projects using tools such as; Jenkins CI, Ansible, Chef etc.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Compute


Training service provided Yes
How the training service works We provide Cassandra Database 3.9, CQL 3.3, and programming with Cassandra Training, Training for DevOps, DBA, Architects and Developers.

The Cassandra NoSQL database is one of the most powerful and widely used non-relational databases available today. It is a fault tolerant, highly scalable database with tunable consistency that meets the demanding requirements of the can’t fail, must scale systems driving growth for many of the most successful enterprises of today. However, along with that capability comes a new data and programming model that many organizations lack the expertise to use in an optimal fashion.

Our training course provides a technical introduction to all the conceptual and practical areas needed to use the Cassandra Database successfully, and deploy to production. It is written expressly for the new capabilities in the recent versions of the Cassandra Database, including CQL3 and the new DataStax Java driver (other programming languages available).

We also provide Apache Kafka training on the basics of the Apache Kafka distributed streaming platform. The Apache Kafka distributed streaming platform is one of the most powerful and widely used reliable streaming platforms. Kafka is a fault tolerant, highly scalable and used for log aggregation, stream processing, event sources and commit logs.
Training is tied to specific services Yes
Services the training service works with Amazon Web Services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works The cloud provides a ready made arena, along with application components that go beyond network, server, and storage, which can all be managed programmatically. Unlike the on-prem setup, the cloud setup enables automation for essentially everything, easy to program, and provides much more advanced toolsets that
can be accessed programmatically. We help organisations migrate to the cloud or between clouds with no more than 3 phases;

Phase 1: We examine organisations current workloads, server types and configurations, network topology, security, governance, and compliance requirements etc.

Phase 2: Our solution architects will help identify and design the correct architecture from the target cloud provider according to the organisations unique needs.

Phase 3: We start the process of helping migrate applications and data, then perform post-migration validation. Once validated, we go live.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Compute

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our Agile Scrum philosophy requires that active user involvement is imperative: PO’s are involved and they involve final users. In particular, as part of the cloud implementation strategy, there will be a Pre-QA test for every implementation where our team demos the implementation and there will be feedback from PA/PO before marking QA as complete for each implementation.

We specialise in high-speed, in-memory, non-blocking, microservices performance tuning which often includes Cassandra, Kafka and AWS. Our team recently architected and implemented 100 million-users, in-memory content preference engine service with custom NoSQL service store as part of this effort wrote high-speed JSON REST/WebSocket framework for reactive computing model based on Boon and Vert.x (and a disk batcher capable of writing 720 MB per second).

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works ZaikuCloud Support Services are available to provide timely assistance to buyers through its highly-skilled cloud professionals who can offer immediate response to critical issues and provide resolution to problems in order to quickly mitigate the risk of disruption.

We offer several support packages to meet the specific service needs of buyers. Some of our support services include;

• Cloud Environment Managed Services.
• Remote Monitoring Services through our NOC & SOC room situated in our office.
• IaaS, PaaS, and SaaS component On-demand Management.

• 24/7 Operation Service Management and Monitoring.

Finally, we cover all the main public cloud providers such as Amazon Web Services and Microsoft Azure.

Service scope

Service scope
Service constraints There will be occasions when implementation support will only be available remotely if our technical consultants are not able to work onsite.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide free email ticketing support ranging for immediate response (for critical issues) to few hours (minor issues).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Zendesk Live Chat ( to engage with our visitors including existing customers. Once our customers are identified we pass them to a dedicated team member assigned to their account(s).
Web chat accessibility testing We have tested the chat across different browsers and devices, it passed all our standards tests.
Support levels We offer the following 4 levels of support at the cost ranging from £62.5/hour - £312.5/hour depending on the complexity of the system and severity of the issues.

P 0 – Complete malfunction of the cloud environment resources/services or any specific area (immediate response)

P 1 – Partial malfunction of the cloud environment resources/services or any specific area (immediate response)

P 2 – Non critical issues in a particular cloud service (response within 2 hours)

P3 – Minor issues in a particular cloud service (response within 4 hours)

Support communication will be via Email/Phone/Skype and using issue tracking tools such as JIRA or another communication channel chosen by the Buyer.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £500 to £2500 per person per day
Discount for educational organisations Yes


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