Placecube Ltd

Liferay Digital Experience Platform

Industry leading (Gartner) open source, Digital Experience Platform from Liferay. Used by organisations, worldwide, to transform service outcomes and engagement with citizens. As a Liferay Platinum Service Partner, Placecube’s accredited services enable you to accelerate your digital transformation program and optimise return on investment.

Features

  • Feature-rich, highly flexible and interoperable Digital Experience Platform
  • Fully responsive, out-of-the-box
  • Integrated CMS, enterprise Forms builder and Workflow engine
  • Case Management, CRM, Intranet, Extranet and ‘as a platform’ capability
  • Personalisation through audience targeting and segmentation
  • Includes Elasticsearch or Solr search tier options
  • Headless API
  • Low code functionality
  • Native App Builder and create microsites in a few clicks
  • Optional E-commerce and Analytics Cloud functionality

Benefits

  • Accelerate your transformation with feature rich, proven, Digital Experience Platform
  • Secure. Trusted by the public sector. DPA and GDPR compliant
  • Mobile ready and fully responsive to drive citizen engagement
  • Reduce service delivery costs whilst improving service outcomes
  • Flexible; select the features that deliver your user requirements
  • Graphical workflow designer to build processes and workflow, low-code
  • Open APIs to extend capability across your organisation
  • Unified document repository integrations with Sharepoint, Documentum and Alfresco
  • Hosted in our UK public sector cloud, built to scale
  • Delivered by Liferay’s premier Service Partner in UK & Ireland

Pricing

£70000 per instance per year

  • Education pricing available

Service documents

G-Cloud 11

900968334435484

Placecube Ltd

Jenny Dias

020 8895 6756

jenny.dias@placecube.com

Service scope

Service scope
Service constraints NONE
System requirements
  • Computer with a browser
  • Internet Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

Support response times Acknowledge Receipt 08:00 –18:00 Priority Level 1 1 clock hour Priority Level 2 2 business hours Priority Level 3 2 business hours Priority Level 4 24 business hours 24/7 Support available on request
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 Support Level 2 Support Level 3 Support Level 4 Support Placecube provides a comprehensive support service. Once the service is live, it will be in support, and managed by our dedicated Support Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a 1 day workshop, either on site or via webconferencing to provide basic training and administration of the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction By request, all relational data and file content is provided in encrypted zip format.
End-of-contract process Customer is contacted 3 months prior to end of contract to renew. They will have 2 months to renew the contract.

Using the service

Using the service
Web browser interface Yes
Using the web interface Use all the features of the service. Deploy customisations.
Web interface accessibility standard WCAG 2.1 AA or EN 301 549
Web interface accessibility testing WAVE accessibility testing on all user interface components.
API Yes
What users can and can't do using the API Create/update/delete users/sites/content.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Services are monitored continously, with alerting to the support team. Components are sized with adequate peak headroom.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Liferay, Amazon Web Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Server volumes and all client data
Backup controls Default backup schedule can be adjusted on request
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Uptime target of 99.9%, excluding any planned maintenance.
Approach to resilience Redundancy across all application tiers, spread across multiple physical data centers.
Outage reporting Service outages are reported on the PFIKS Support platform where customers are added to the ticket and emailed the details.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Users login with a username and password or sign in via federated authentication method, such as Google, Linkedin, or third-party OpenID Connect providers.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS by Bureau Veritas
ISO/IEC 27001 accreditation date 03/02/2017
What the ISO/IEC 27001 doesn’t cover Physical location, which is covered by Hosting Provider
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Placecube are ISO27001 certified and adhere to policies and procedures in accordance with the ISMS standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. PFIKS are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Incidents are managed through our support desk. The CSO and ISO ensure appropriate action is taken in accordance with ISO27001 Incident management policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Citrix XenServer
How shared infrastructure is kept separate Clients run in their own virtual private cloud (VPC), which isolates them from all other services.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS has a long-term commitment to achieve 100% renewable energy usage for our global infrastructure footprint. We’ve made a lot of progress on this commitment. In January 2018, AWS achieved 50% renewable energy usage. To date, we have announced nine new renewable energy projects (three wind farms and six solar farms), and these projects will deliver a total of 2 million MWh of energy annually onto the electric grid powering AWS data centers located in the AWS US East (Ohio) and AWS US East (N. Virginia) Regions. The electricity produced from these projects is enough to power the equivalent of over 190,000 U.S. homes annually, which is approximately the size of the city of Atlanta, Georgia. More information is available on the AWS and Sustainability page. AWS introduced its first carbon-neutral region in 2011. Today, AWS offers customers five AWS Regions that are carbon-neutral: • US West (Oregon) • AWS GovCloud (US-West) • EU (Frankfurt) • EU (Ireland) • Canada (Central)

Pricing

Pricing
Price £70000 per instance per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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